www.serviceplus-it.com         Service Plus Group     Queue Busting / Line Buster
CREATIVE RETAILINGChallenges today    • Retailers have to find methods to increase the customer loyalty:       • By creati...
CREATIVE RETAILINGQueue Busting – Creative Retailing for your Customers • Give your customer a real VIP   feeling • Increa...
CREATIVE RETAILINGQueue Busting – clear advantages          More loyal customers in your store          Higher throughput ...
CREATIVE RETAILINGHow it works?                                                          Finishing    Customer            ...
OctopusQB – major characteristics                    CREATIVE RETAILING     • Any customer/loyalty or other ID card can be...
CREATIVE RETAILINGHow to do it?  1.Attach any wireless scanner to the POS  2.Install Octopus QueueBusting module  3.Make y...
CREATIVE RETAILINGArchitecture                      Wireless scanner                         (e.g. USB)        Checkout   ...
CREATIVE RETAILINGIntegration Example – Queue Busting Wireless scanner           Checkout    (e.g. USB)               scan...
CREATIVE RETAILINGSimple solution even for special casesAutomated handling of the restricted Items    – Alcohol, tobacco, ...
CREATIVE RETAILINGNew retail concept – VIP Busting                     For more Information go to:                       w...
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Queue busting / Line buster / VIP Customer busting

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The new retail concept, VIP busting can help retailers:
- get higher throughput at the Check Out
- have better handling of peak times in the store
- increase checkout space
- get more loyal customers in your store
- offer something special and create own advantages against competition

Very easy to implement:
- no integration with POS application needed - software is sitting under the scanner driver
- no expensive hardware needed - even simplest wireless scanner can be used
- no long rollouts - install it in 6.5 min

If you like you can follow or contact me at Twitter @PavicDarko

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Queue busting / Line buster / VIP Customer busting

  1. 1. www.serviceplus-it.com Service Plus Group Queue Busting / Line Buster
  2. 2. CREATIVE RETAILINGChallenges today • Retailers have to find methods to increase the customer loyalty: • By creating added value for the customer • By giving a better shopping experience • Better shooping expirience means: • Shorter wating time at the Check-out • VIP treatment of the customer • Best possible Assistance to the customer But budgets are limited Pressure for optimization of the costs is very high
  3. 3. CREATIVE RETAILINGQueue Busting – Creative Retailing for your Customers • Give your customer a real VIP feeling • Increase your customer`s loyalty • Extend the interaction with your customer • Make the shopping experience for your customer more interessting (waiting times are borning) ……….. and all that with almost no additional costs
  4. 4. CREATIVE RETAILINGQueue Busting – clear advantages More loyal customers in your store Higher throughput at the Check Out Better handling of peak times in the store No extra checkout lane needed Increase checkout space Increase the image – be a trend setter Create own advantages against competition
  5. 5. CREATIVE RETAILINGHow it works? Finishing Customer Scanning the transaction at Payment identification basket POS  This is a placeholder  This is a placeholder  This is a placeholder text. text. text.  This text can be  This text can be  This text can be replaced with your replaced with your replaced with your own text. own text. own text. Customer has VIP  Card is scanned by  Cashier scans the  Payment is done card or assistant card  Customer is leaving Your employee  Assistant scans the  Transaction is the store identifies the Items (trolly to available at the POS customer and takes trolly/trolly to bag)  Items can be added him out of the  Trolly is moved to queuing line POS by assistant (or customer)
  6. 6. OctopusQB – major characteristics CREATIVE RETAILING • Any customer/loyalty or other ID card can be used • Any checkout can be used as Queue Busting VIP check out and traditional checkout at the same time • No restriction related to the POS functionalities: • Additional items can be added at the POS, • Void item, cancel receipt or any other function can be used • Transaction can be manipulated as in normal sale • All promotions and discounts can be used as at traditional checkout POS • No influence on payment functions or any other POS function • Hardware independent - any OPOS based scanner can be used • POS application is independent – no integration with POS application is needed
  7. 7. CREATIVE RETAILINGHow to do it? 1.Attach any wireless scanner to the POS 2.Install Octopus QueueBusting module 3.Make your customer happy with a very special Treatment • No integration with POS • No development effort • No integration effort • No change of the existing hardware • No additional expensive hardware
  8. 8. CREATIVE RETAILINGArchitecture Wireless scanner (e.g. USB) Checkout OPOS POS application scanner Octopus QB Transaction
  9. 9. CREATIVE RETAILINGIntegration Example – Queue Busting Wireless scanner Checkout (e.g. USB) scanner End point (with integration style) Translator End point (with OPOS POS application integration style) Octopus QB is residing behind the OPOS driver Transaction Octopus QB integrates all devices (easy to extend e.g. mobile devices) For the POS application it is just like a checkout scanner … no integration/development in the POS application
  10. 10. CREATIVE RETAILINGSimple solution even for special casesAutomated handling of the restricted Items – Alcohol, tobacco, etc. – POS will interrupt the flow of items until the exception is cleared – The data flow will continue wen the POS finished the data processingAutomated handling of information collection at the POS – Customer survey or any other data capturing can be related to the item – POS will interrupt the flow of items until the needed data is captured – The data flow will continue when the POS has finished the data captureIntegration of Checkout scales – e.g. Items scanned with Scanner-Scale and added to customer’s basket at the POSElectronic Article Surveillance – Deactivate all items with integrated EAS deactivation at the POS/checkout scannerNot existing items – In case that some items are not existing in the Item database, the POS will interrupt the flow of the items – After solving the situation at the POS, the data flow will continue
  11. 11. CREATIVE RETAILINGNew retail concept – VIP Busting For more Information go to: www.serviceplus-it.com Or Contact us at info@serviceplus-it.com

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