How knowledge can make decision making more effective: practices fostering double-loop learning

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

2. !"#$%&(&)*!%*!+]KU^_9&TU]_K>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>I U0#="#*$/.-%F::"=./0>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I ^#)#."/0%`E#)*$=)>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>G U0#%2$6$;.$.%T.)#>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>M5ZUQ_9_D_?a>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>L 9.*.%BE"/#)>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> L T=@$3$/.*$=>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> O 9.*.%U"$.7E-.*$=>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> X^ZB&DUB>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> N T=;:-.$)%K#(#"%B*=:>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>N F%T=;;E$*R%,E$-*%=%b=4-#@7#>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> W B$7.-)%=3%.%9=E1-#8D==:>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>IH9]BT&BB]_K>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> IGT_KTD&B]_K>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> IM^Z!Z^ZKTZB>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>ILFUUFTQ5ZKU I%c%T=@$3$#@d9.*.

3. 9"7)6,"7%&8.&):*,)4*6&)8&:-2-",4*6-,.)4"+&)&33&:0-5&/)(+*:0-:&2)3"20&+-,.)8"#$%&%""()%&*+,-,.!"#$%&(&)*+,%,"()-./01,0&2)#3)4,5,6/",/)&7&"1)2&.,&29."$=%<.7=$ ;<=>?;@> 20$-#%.%)$7-#8-==:%-#."$7%:"=/#))%$)%:"$;."R%1.)#@%=%*0#%)*".*#7R%=3%/=*"=--$7%#($"=;#*%.@% *.)6)%E$-.*#".--RP%"$)6$7%*=%"#)E-*%$*=%*0#%$0$1$*$=%=3%(.-$@%3##@1./6P%.%@=E1-#8-==:%-#."$7%:"=/#))% $)%.1-#%*=%eE#)*$=%*0#%E@#"-R$7%(.-E#%.@%.))E;:*$=)%1#R=@%*0#%7=(#"$7%(."$.1-#)P%:"=($@$7%.% ;="#%#33#/*$(#%@#/$)$=%;.6$7>%,E$-@$7%=%.%:"#($=E)%*0#="#*$/.-%3".;#4="6P%*0$)%)*E@R%:"=($@#)%.% #f.;:-#%=3%.%="7.$C.*$=%.@=:*$7%.%@=E1-#8-==:%-#."$7%;=@#-> D==6$7%.*%*0#%/.)#%=3%*0#%.E.-%2$6$;.$.%#(#*)P%*0#%.*E"#%=3%*0#%E@#"7=$7%-#."$7%:"=/#))%$)% #f:-="#@P%..-RC$7%0=4%*0#%#f:#"$#/#%@#(#-=:#@%="7.$C$7%.%#(#*%$)%*".)3=";#@%$*=%6=4-#@7#>% U0#%:#/E-$."%;E-*$-#(#-%@#/$)$=8;.6$7%)*"E/*E"#%*0.*%#;#"7#)%$)%$--E)*".*#@%$%$*)%"#-.*$=)0$:%*=%*0#% @#(#-=:;#*%=3%%:"./*$/#)%*0.*%3=)*#"%*0#%6=4-#@7#%1E$-@$7%.@P%.*%*0#%).;#%*$;#P%.--=4)%@=E1-#8-==:% -#."$7> bZa% 2_^9Bg% 6=4-#@7#% ;..7#;#*h% -#."$7% :"=/#))h% -#."$7% :"./*$/#)h% @=E1-#8-==:% -#."$7h% 4$6$;.$.>AB>?C!D@>ACB]%*0#%$*"=@E/*="R%:."*%*0#%*0#="#*$/.-%1./67"=E@%*0.*%)E::="*#@%.@%$):$"#@%*0#%"#)#."/0%$)%$--E)*".*#@% .@% *0#% 3$#-@% =3% $eE$"R% $)% @#3$#@>% U0#P% "#)#."/0% eE#)*$=)% ."#% :"#)#*#@% $% .%)R)*#;.*$/% 4.R% $% ="@#"% *=% 7$(#% *0#% 7E$@#-$#)% *=% 1#**#"% E@#")*.@% *0#% /=*"$1E*$=% =3% *0$)%:.:#">%!$.--RP%*0#%"#)#."/0%/.)#%)*E@R%$)%$*"=@E/#@%.@%$*)%:#/E-$."$*$#)%:=$*#@%=E*>>1&"+&0-:*%);((+"*:1]/"#;#*.-%.::"=./0#)%*=%@#/$)$=%;.6$7%."#%1.)#@%=%*0#%$@#.%*0.*%#33#/*$(#%./*$=%/=;#)%3"=;% .% )E//#))$=% =3% /=;:."$)=)% 1#*4##% ./*$=)% .@% 3##@1./6% 3"=;% *0#% #($"=;#*P%40$/0% :"=($@#%$3=";.*$=% 3="%*0#% #f*%./*$=%="%@#/$)$=%i<"#));.%.@%2$-@.()6RP%IWXMh%5=R$0.P % IWXGj> %F)% .% /=)#eE#/#P% *0#% #33#/*$(##))% =3% @#/$)$=% ;.6$7% .@% :"=1-#;%)=-($7% @#:#@)% =% *0#% .(.$-.1$-$*R% =3% (.-$@% $3=";.*$=% 3"=;% *0#% #($"=;#*P% 4$*0$%"#.-$)*$/% *$;#% /=)*".$*)% *=% ;.6#% /=""#/*$=)% :=))$1-#P% .@% =% *0#% .1$-$*R% *=% *".)3=";% *0#%/=;:."$)=% 1#*4##% ./*$=)% .@% 3##@1./6% $*=% 6=4-#@7#P% *0.*% $)% *0#% .1$-$*R% =3% -#."$7%iF"7R"$)P%IWXOj>%U0#%"=-#%=3%-#."$7%1#3="#%@#/$)$=%;.6$7%$)%/"$*$/.-P%.@%$*)%=//E""#/#%="% I

4. =*8=//E""#/#% ;.R% 1#% *0#% @$)/"$;$.*% =3% *0#% @#/$)$=)k% #33#/*$(##))% iF--$)=P % IWXIh%?#="7#P%IWXMh%K#E)*.@*P%IWXHj>U0#% U8&#.9) #3) /01,#"% 3".;#4="6% iF"7R"$)% l %B/0=P%IWXLj %@$)/"$;$.*#)% 1#*4##% .% )$7-#8-==:% .@% @=E1-#8-==:% -#."$7% ;=@#-P% 40#"#% *0#% .1$-$*R% =3% *0#% -#."$7% :"=/#))% *=% /0.7#%E@#"-R$7%(.-E#)%.@%.))E;:*$=)%$)%/=)$@#"#@%.)%.%)$7.-%=3%#+*%&:%##-%-#."$7%iF"7R"$)P%IWXOj>%F"7R"$)%iIWXOjP%)E77#)*#@%*0.*%.%;="#%@$33#"#*$.*#@%/=/#:*E.-%)/0#;#%.1=E*%)$7-#8-==:%.@%@=E1-#8-==:%-#."$7%;=@#-)%/=E-@%0#-:%$%E@#")*.@%*0#%@#7"##%=3%*0#$"%.@=:*$=%.@%*0#$"%"=-#%$%;.6$7%#33#/*$(#%@#/$)$=)>U0#%.1$-$*R%=3%7.*0#"$7%(.-$@%$3=";.*$=%.@%*0#%"#-.*$=)0$:%1#*4##%-#."$7%:"=/#))%.@%*0#% #33#/*$(##))% =3% @#/$)$=% ;.6$7% 0.)% 1##% )*E@$#@% $% @$33#"#*% 3$#-@)P% )E/0% .)%7=(#";#*.-% ="7.$C.*$=)P% 1E)$#))% ="7.$C.*$=)P% )/0==-)P%"#-$7$=E)% 7"=E:)P% *".@#%E$=)P%0=):$*.-)P% .@% )=% =% iF"7R"$)P % IWOOP % IWXHP % IWXGj> %Q=4#(#"P% "#-#(.*% -$*#".*E"#% .@%-=7$*E@$.-% )*E@$#)% .1=E*% *0#% -#."$7% :"=/#))% $% ="7.$C$7% :#"$=@$/.-% #(#*)P% $% *#";)% =3%)$7-#8-==:% (#")E)%@=E1-#8-==:%-#."$7%:"=/#))P%$)%;$))$7>%U0$)%"#)#."/0% ):"#.@)%-$70*)% =%*0$)% E#f:-="#@% 3$#-@P% .)4#"$7% F"7R"$)k% /-.$;% 3="% 3E"*0#"% "#)#."/0% =1*.$$7% @$"#/*-R%=1)#"(.1-#% @.*.% .1=E*% *0#% .@=:*$=% =3% )$7-#8-==:% (#")E)% @=E1-#8-==:% ;=@#-)>% ]% @=$7% )=P%:."*$/E-."% "#-#(./#%$)%7$(#%*=%*0#% @#(#-=:;#*% =3%:"./*$/#)P%)$/#%*0#R%"#:"#)#*% *0#%;.$%#f:"#))$=%.@%=E*:E*%=3%*0#%-#."$7%:"=/#))%$*)#-3%i2#7#"%l%BR@#"P%GHHHj>?&2&*+:1)E#&20-",2T=)$@#"$7%-#."$7%.)%m18&)&1&01,#")/")0#..&01,#")#3)&..#.2;)/")&..#.2)/2)/"9)3&/1+.&)#3)5"#$%&(&) #.) #3) 5"#$,"() 18/1) 6/5&2) /01,#") ,"&33&01,7&n%iF"7R"$)P%IWXOg%MOYjP %*0$)% "#)#."/0%.$;)% *=% @#)/"$1#% 40#*0#"% .@% 0=4% *0#% ="7.$C.*$=% =3% "#-.*#@% #(#*)% #(=-(#)% =(#"% *$;#%*0"=E70%.%-#."$7%:"=/#))>U0#%7E$@#-$#)%=3%*0#%"#)#."/0%/.%1#%"#)E;#@%$%*0"##%;.$%"#)#."/0%eE#)*$=)g !" ]@#*$3R% *0#% #-#;#*)% =3% /=*$E$*R% .@% @$)/=*$E$*R% $% *0#% ="7.$C.*$=% =3% :#"$=@$/.-% #(#*)% .-=7% *$;#P% $% *#";)% =3% -#."$7% :"=/#))>% T=;:."$7% *0#% #(#*)% 3"=;% =#% $))E#% *=% *0#% 3=--=4$7P% /.% 4#% )##% .% -#."$7% :"=/#))% 7=$7% =o #" ])=-.*#% .@% ..-RC#% *0#% )#*% =3% :"./*$/#)% @#(#-=:#@% .)% .% 4.R% *=% #33#/*$(#-R% *".)3#"%6=4-#@7#%3"=;%=#%#(#*%*=%.=*0#">%U0.*%$)g%0=4%@=%*0#%:"=;=*#")% @#*#/*P%/=""#/*%.@%:"#(#*%#""=")%$%*0#%="7.$C.*$=%=3%*0#%:#"$=@$/.-%#(#*o $" ]@#*$3R% *0#% .*E"#% =3% *0#% -#."$7% :"=/#))% $% *#";% =3% )$7-#J@=E1-#8-==:>% 9=% *0#% :"./*$/#)% E)#@% 1R% *0#% /=;;E$*R% $0$1$*% ="% 3=)*#"% @=E1-#8-==:% -#."$7o% F"#% *0#% .))E;:*$=)% E@#"-R$7% /E""#*% ($#4)% eE#)*$=#@P% .@% 0R:=*0#)#)% G

5. .1=E*% 1#0.($="% *#)*#@% :E1-$/-Ro% Q=4% @=#)% $*% .33#/*% *0#% @#/$)$=% ;.6$7% :"=/#))oU0#)#%*0"##%eE#)*$=)P%.--%*=7#*0#"P%0#-:)%$%.)4#"$7%*0#%;="#%7##".-%eE#)*$=%.1=E*%0=4%*0#%#f:#"$#/#%@#(#-=:#@%*0"=E70%#(#*)k%="7.$C.*$=%$)%*".)3=";#@%$*=%6=4-#@7#%3="%*0#%1#**#"%"#:#*$*$=%=3%*0#%).;#%#(#*%$%*0#%3E*E"#P%.@%40.*%$)%*0#%"=-#%=3%@#(#-=:$7%:"./*$/#)%$%*0$)%-#."$7%:"=/#))>>1&)F-6-4*,-*)@*2&2$6$;.$.%$)%.%.E.-%$*#".*$=.-%/=3#"#/#P%=:#".*#@%)$/#%GHHYP%4$*0%*0#%.$;%*=%/"#.*#%.% ;##*$7% :=$*% 3="% .--% *0#% E)#")% .@% .E*0=")% =3% 2$6$:#@$.% .@% =3% .--% *0#% =*0#")% 2$6$;#@$.%:"=p#/*)>% 9E"$7%*0#)#%#(#*)P%*0#%2$6$;#@$.%/=;;E$*R%/.%)0."#%=:$$=)%.@%$@#.)P%.@%@$)/E))%.1=E*%4$6$8"#-.*#@%$))E#)P%)E/0%.)%*0#%)=/$.-%.@%*#/0$/.-%.):#/*)%=3%3"##%6=4-#@7#P%3"##%/=*#*)%.@%=:#%)=E"/#%)=3*4."#>%U0#% "#)#."/0% 0.)% .@=:*#@% .% $@E/*$(#% .::"=./0% *0"=E70% .% ):#/$3$/% /.)#% )*E@RP% *.6$7% .%-=7$*E@$.-%($#4%=(#"%*$;#%1R%..-RC$7%*0#%-#."$7%/E"(#%=3%*0#%)$f%2$6$;.$.%#(#*)%0#-@%E*$-% =4g% !".63E"*% GHHYP %T.;1"$@7#% GHHOP %U.$:#$% GHHXP %F-#f.@"$.% GHHNP %,E#=)% F$"#)%GHHWP%?.@.)6%GHIH>%]%U.1-#I%*0#"#%."#%*0#%;.$%/=="@$.*#)%=3%*0#)#%#(#*)>U.1-#I%8%5.$%/=="@$.*#)%=3%*0#%..-RC#@%2$6$;.$.%#(#*) iB=E"/#g%.E*0="k)%#-.1=".*$=%3"=;%=33$/$.-%2$6$;.$.%4$6$j%_#% =3% *0#% "#.)=)%40R% *0#% 2$6$;.$.%/.)#%0.)%1##%/0=)#%$)%*0.*%:#=:-#%="7.$C$7%.@%.**#@$7%2$6$;.$.%#(#*)%/.%1#%/=)$@#"#@%.)%.%<#66+",19)#3)=./01,0&>)<#66+",1,&2)#3)=./01,0&%."#%7"=E:)%=3%:#=:-#%)0."$7%:.))$=P%/=;;$*;#*%.@%$@#*$3$/.*$=%4$*0%*0#%7"=E:%#f:#"*$)#P% -.)*$7% .)% -=7% .)% *0#"#% $)% $*#"#)*% $% ;.$*.$$7% *0#% 7"=E:P% 4$*0% *0#% :E":=)#% =3%@#(#-=:$7% ;#;1#")k% /.:.1$-$*$#)P% .@% *=% 1E$-@% .@% #f/0.7#% 6=4-#@7#% i2#7#"% .@%BR@#"P%GHHHj>%U0#"#%."#%*0"##%;.$%/0."./*#"$)*$/)%=3%/=;;E$*$#)%=3%:"./*$/#%i2#7#"%#*%.->P%GHHGjP%*0.*%."#%.--%#($@#*%$%*0#%2$6$;.$.%/.)#g%*0#%>#6/,"P%40$/0%$%*0#%2$6$;.$.%/.)#%$)% M

6. *0#% $*#"#)*% $% *0#% 4$6$8"#-.*#@% $))E#)P% .@% *0.*% @#3$#)% *0#% /=;;E$*Rk)% $@#*$*Rh% *0#%<#66+",19P%% *0.*% $)% *0#% 7"=E:% =3% 2$6$;#@$.% E)#")% $*#"./*$7% $% p=$*% ./*$($*$#)% .@%@$)/E))$=)P%0#-:$7%#./0%=*0#"%.@%)0."$7%$3=";.*$=h%*0#%=./01,0&P%*0.*%$)%*0#%@#(#-=:;#*%=3%.%)0."#@%"#:#"*=$"#%=3%"#)=E"/#)P%)E/0%.)%#f:#"$#/#)P%)*="$#)P%*==-)%.@%4.R)%=3%.@@"#))$7%"#/E""$7% :"=1-#;)% c %.--% "#)=E"/#)% *0.*% ."#% @#(#-=:#@% 1R% *0#% 2$6$;.$.% /=;;E$*R% $*=% .%0E7#% .;=E*% =3% @.*.P% 3"##-R% .(.$-.1-#% =-$#>% U0#% .@(.*.7#% =3% .@=:*$7% *0#% *0#="#*$/.-%3".;#4="6%=3%*0#%T=;;E$*R%=3%<"./*$/#%-$#)%;.$-R%$%*0#%*0$"@%/0."./*#"$)*$/g%*0#%#33="*%*=%3=/E)% *0#% .**#*$=% =% *0#% @#(#-=:;#*% =3% .% )0."#@% "#:#"*=$"#% =3% :"./*$/#P% *0.*% $)% *0#% ;.$%#f:"#))$=%.@%=E*:E*%=3%*0#%-#."$7%:"=/#))%$*)#-3P%@$"#/*-R%"#3-#/*$7%*0#%:"#($=E)%@#/$)$=)%.@%$3-E#/$7%*0#%3=--=4$7%@#/$)$=8;.6$7%:"=/#))>F=*0#"%:#/E-$."$*R%=3%2$6$;.$.%#(#*)P%$%"#-.*$=%*=%*0#%6=4-#@7#%;..7#;#*%:=$*%=3%($#4P%$)%*0.*%#(#%*0=E70%.--%*0#%#(#*)%/.%1#%.)/"$1#@%*=%*0#%2$6$;#@$.%!=E@.*$=P%&7&.9)9&/.) 18&9) /.&) #.(/",?&) *9) /) 0#6-%&1&%9) ,33&.&"1) (.#+-) #3) -&#-%&% c %*0#% -=/.-% ="7.$C.*$=>%U0#%"#-.*$=)0$:%1#*4##%*0#%-=/.-%="7.$C.*$=%.@%*0#%0#.@eE."*#")P%.@%*0#%4.R%6=4-#@7#%$)% *".)3#""#@% 3"=;% =#% -=/.-% ="7.$C.*$=% *=% .=*0#"P% ."#% 6#R% .):#/*)% $% E@#")*.@$7% *0#%"=-#%*0.*%*0#%@#(#-=:;#*%=3%:"./*$/#)%0.)%$%*0#%.*E"#%=3%*0#%$eE$"#@%-#."$7%:"=/#))>GH>9C!CICJKB$/#%*0#%eE.-$*.*$(#%.*E"#%=3%*0#%:"#)#*%"#)#."/0P%*0#%@.*.%/=--#/*$=%.@%..-R)$)%$)%1.)#@%;.$-R% =% )*"E/*E"$7P% 7"=E:$7P% .@% $*#":"#*$7% @.*.% $% ="@#"% *=% )#."/0% 3="% /.*#7="$#)P%*R:=-=7$#)P%.@%:.**#")%.1-#%*=%#f:-.$%*0#%..-RC#@%:0#=;#=>U0#% -=7$*E@$.-% )*E@R% =3% *0#% )$f% 2$6$;.$.% #(#*)% -#@% *=% *0#% *+,%,"() #3) /) /1/*/2&% =3%#f*"./*)% 3"=;% *0#% @.*.% )=E"/#)P% /=@$3$#@% .//="@$7% *=% #;#"7#*% *0#;#)% .@% )E18*0#;#)% .@%/-.))$3$#@% $% *#";)% =3% @.*#P% "#-.*#@% #(#*P% )=E"/#P% .@% $3=";.*> % q)##% F**./0;#*% IP%mT=@$3$#@d9.*.nr]% *0"##% )*#:)P% *0#% ..-R)$)% 4#*% *0"=E70g% 3$")*P% .% 7##".-% @#)/"$:*$=% =3% *0#% :0#=;#=h%)#/=@P% *0#% /.*#7="$C.*$=% =3% *0#% 7.*0#"#@% @.*.h% .@% 3$.--RP% *0#% /=#/*$=% =3% *0#% /=@$3$#@%@.*.%$%="@#"%*=%.@@"#))%*0#%"#)#."/0%eE#)*$=)>!*0*)=#+:&2U0#% .;=E*% =3% @.*.% 7##".*#@% 1R% *0#% 2$6$;.$.% /=;;E$*RP% .@% 1R% *0#% "#-.*#@% )#/=@."R%)=E"/#)P%$)%)=%0E7#%*0.*%)=;#%/"$*#"$.%."#%"#eE$"#@%$%="@#"%*=%3$-*#"%.@%)#-#/*%*0#%$3=";.*$=%"#-#(.*% *=% *0#% "#)#."/0%:E":=)#)>% BE/0% /"$*#"$.%0.)%1##%#;:$"$/.--R%@#(#-=:#@%*0"=E70%*0#% L

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g % _33$/$.-%2$6$;.$.%Z(#*)%:.7#)%q)##%U.1-#Ir% % BE77#)*$=)%.@%/=;;#*)%:.7#)g & ];:"=($7%=%25GHHY9Z 0**:gJJ;#*.>4$6$;#@$.>="7J4$6$J];:"=($7d=d2$6$;.$.dGHHY% & 25GHHO&Bg%<=)*%/=3#"#/#%/=;;#*)% 0**:gJJ4$6$;.$.GHHO>4$6$;#@$.>="7J4$6$J<=)*d/=3#"#/#d/=;;#*) & T=;;#*)%=%25GHHXU2 0**:gJJ4$6$;.$.GHHX>4$6$;#@$.>="7J4$6$JT=;;#*) & T=;;#*)%=%25GHHNZ? 0**:gJJ4$6$;.$.GHHN>4$6$;#@$.>="7J4$6$JT=;;#*) & 2$6$;.$.%GHHN%2$)0-$)* 0**:gJJ;#*.>4$6$;#@$.>="7J4$6$J2$6$;.$.dGHHNJ2$)0-$)* & 25GHHWF^%<=)*8;="*#; 0**:gJJ4$6$;.$.GHHW>4$6$;#@$.>="7J4$6$J<=)*8;="*#; & 2$6$;.$.%GHIH%5=)*#")%.@%/"$*$/) 0**:gJJ4$6$;.$.GHIH>4$6$;#@$.>="7J4$6$J5=)*#")d.@d/"$*$/) % F@@$*$=.-%@=/E;#*.*$=g% & 2$6$;.$.J/0#/6-$)*%8% 0**:gJJ;#*.>4$6$;#@$.>="7J4$6$J2$6$;.$.J/0#/6-$)* & ,$@%E@7$7%/"$*#"$.%8% 0**:gJJ;#*.>4$6$;#@$.>="7J4$6$J2$6$;.$.JE@7$7d/"$*#"$. & 2$6$;.$.JQ.@1==6%8% 0**:gJJ;#*.>4$6$;#@$.>="7J4$6$J2$6$;.$.JQ.@1==6 & &=33$/$.-%.@($/#%3="%"E$7%.%2$6$;.$. 0**:gJJ;#*.>4$6$;#@$.>="7J4$6$J&)#"g<0=#1#J2$6$;.$.B$/#%.--%*0#%4#1%:.7#)%.1=(#%."#%4$6$%:.7#)P%*0#R%0.(#%*4=%$;:="*.*%/0."./*#"$)*$/)g%=%*0#%=#%0.@P%*0#R%/.%1#%;=@$3$#@%$%.R%;=;#*%1R%.R=#h%=%*0#%=*0#"%0.@P%*0#%0$)*="R%=3%*0#$"% ;=@$3$/.*$=% $)% *"./6#@% .@% $*% $)% :=))$1-#% *=% )##% 0=4% *0#% :.7#% 4.)% .*% .R% ):#/$3$#@%;=;#*% $% *0#% :.)*>% ]*% 0.)% 1##% /0#/6#@% *0.*% *0#% /=@$3$#@% @.*.% 4.)k*% ;=@$3$#@% @E"$7% *0#% Y

8. "#)#."/0%:#"$=@>%Q=4#(#"P%$%="@#"%*=%0.(#%.%/=;;=%.@%3$f#@%"#3#"#/#P%$*%$)%.))E;#@%*0.*%.--%*0#%@.*.%)=E"/#)%."#%$*#@#@%.)%*0#R%.::#."#@%*0#%I)*%=3%9#/#;1#"%GHIH%.*%IF5%&UT>2$*0% *0#% .$;% *=% 0.(#% ;="#% :"#/$)#% "#3#"#/#)% .@% *"./#.1$-$*R% =3% *0#% @.*.P% $% *0#% /=-E;%mB=E"/#n%=3%*0#%U.1-#%mT=@$3$#@d9.*.n%qF**./0;#*%Ir%0.)%1##%"#:="*#@P%40#%.(.$-.1-#P%*0#%):#/$3$/%:.".7".:0%=3%*0#%4$6$%:.7#P%$@#*$3$.1-#%1R%*0#%)R;1=-%msn%3=--=4#@%1R%*0#%:.".7".:0%0#.@$7>F-)=% )#/=@."R% @.*.) 0.)% 1##% )/.#@P% $% *0#% :"#-$;$."R% :0.)#P% -==6$7% .*% *0#% ;#@$.%/=(#".7#g% p=E".-)P% ):#/$.-% $*#"#)*% ;.7.C$#)P% )/$#*$3$/% -$*#".*E"#P% :=:E-."% -$*#".*E"#>%Q=4#(#"P% =% "#-#(./#% 4.)% 3=E@% *=% pE)*$3R% .% ;="#% @##:% ..-R)$)% .@% /=@$3$/.*$=P%/=)$@#"$7% *0#% .*E"#% =3% *0#% :"#)#*% "#)#."/0>% F)% )0=4% 0#"#.3*#"P% #(#% *0=E70% $*% $)% .% 1$7%-$;$*.*$=P%$*%0.)k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f/-E)$(#%.@%/=--#/*$(#-R%#f0.E)*$(#> U.1-#G%8%9.*.%T=@$3$/.*$=%?"$@ iB=E"/#g%.E*0="k)%#-.1=".*$=j%])$@#%*0#%*0#;#%m5"#$%&(&)*+,%,"()-./01,0&2n%."#%/=@$3$#@%.--%*0#%@.*.%#f*"./*)%40#"#%*0#"#%$)% #($@#/#% =3% .% .**#;:*% *=% 1E$-@% .@% *".)3#"% 6=4-#@7#>% B=P% *0#% /=@#)% I>IP%I>GP %.@% I>M%"#:"#)#*P%=#%3="%#./0P%*0"##%:"./*$/#)%*0.*%4.)%@$)/=(#"#@%*=%1#%E)#@%*=%3=)*#"%*0#%-#."$7%:"=/#))%1#*4##%.%2$6$;.$.%#(#*)%.@%*0#%3=--=4$7)> O

9. U0#%*0#;#%m0#6-%/,"2)"&7&.)21#-n%$)%*0#%=#%4$*0%*0#%1$77#)*%.;=E*%=3%/=@$3$#@%@.*.P%)$/#%$*%$/-E@#)%.--%*0#%#""=")%.@%:"=1-#;)%)$7.-#@%1R%)#(#".-%$3=";.*)%.@%"#-.*#@%*=%.%):#/$3$/%2$6$;.$.% #(#*P% .--=4$7% .% -=7$*E@$.-% /=;:."$)=% $% *0#$"% #(=-E*$=% =(#"% *$;#>% U0#%;.p="$*R%=3%*0#)#%@.*.%/=;#)%3"=;%=33$/$.-%@$)/E))$=%:.7#)%/"#.*#@%1R%*0#%="7.$C#")%="%1R%*0#%2$6$;#@$.%!=E@.*$=%i0#.@eE."*#")j%pE)*%.3*#"%#./0%#(#*P%.@%/=;;#*#@%1=*0%1R%*0#%/=3#"#/#)k% .**#@##% .@% 1R% *0#% -=/.-% 2$6$;.$.% ="7.$C#")>% U0#% *R:=-=7$#)% =3% #""=")% .@%:"=1-#;)%."#%;.$-R%7"=E:#@%$*=%.%/=;;=%-.1#-%1#/.E)#%=3%.33$$*R%="%/=""#-.*$=P%4$*0%*0#%#f/#:*$=%=3%*0=)#%E@#"%*0#%/=@#%G>LP%40$/0%"#:"#)#*%.%"#)$@E.-%/.*#7="R%/=*.$$7%;="#%7##".-%="%-#))%"#-#(.*%$*#;)>&@#"%*0#%*0#;#%m&/%,"()$,18)&..#.2n%*0#"#%."#%.--%*0#%#f:-$/$*%3=--=48E:)%*=%.%)$7.-#@%#""="%="%:"=1-#;P%*0.*%/=E-@%1#%*0#%#($@#/#%=3%$*k)%)=-E*$=%i/=@#%M>IjP%*0#%"#p#/*$=P%;$$;$C.*$=%="%;$))#@%"#/=7$*$=%=3%$*%i/=@#%M>GjP%="%$*)%.//#:*./#%.@%@$)/E))$=%i/=@#%M>Gj>%!$.--RP% *0#% *0#;#% m3&&*/05) /") 2+((&21,#"2n% 7"=E:)% )=;#% @.*.% *0.*P% #(#% *0=E70% =*%@$"#/*-R%"#-.*#@%*=%*0#%-#."$7%:"=/#))%/=)$)*$7%$%*0#%@#*#/*$=%.@%/=""#/*$=%=3%#""=")P%."#%"#-#(.*%*=%*0#%#f:-=".*$=%.@%@$)/E))$=%=3%*0#%E@#"7=$7%6=4-#@7#%1E$-@$7%:"=/#))>!*0*)>+-*,.#%*0-",F--%*0#%*0#;#)%*0.*%#;#"7#@%3"=;%*0#%@.*.%..-R)$)P%"#3-#/*#@%$%*0#%/=@$3$/.*$=%)*"E/*E"#P%."#%"#/E""#*%.*%-#.)*%$%*4=%=3%*0#%)$f%=1)#"(#@%2$6$;.$.%#(#*)%.@%."#%#f:"#))$=%=3%@$33#"#*%*R:=-=7$#)% =3% $3=";.*)>% U0#% -=7$*E@$.-% ($#4% =(#"% *$;#% .@% *0#% .*E"#% =3% *0#% )#-#/*#@%)=E"/#)% .--=4#@% *0#% *"$.7E-.*$=% $% @.*.% /=--#/*$=% 1#/.E)#% *0#% @.*.% )=E"/#)% .@% ..-R)$)%@$33#"#@%$%)#(#".-%#-#;#*)>!$")*-RP% *0"##% ;.$% $3=";.*% *R:=-=7$#)% 0.)% 1##% E)#@P% *0.*% $)% @.*.% 7##".*#@% 1Rg% *0#%2$6$;#@$.% !=E@.*$=% 0#.@eE."*#")h% *0#% ;#;1#")% =3% *0#% -=/.-% ="7.$C.*$=h% *0#% E)#")P%;#;1#")%=3%*0#%2$6$;#@$.%T=;;E$*R%40=%.**#@#@%*0#%#(#*)>%20$-#%*0#%3=";#"%"#:"#)#*)%.%E$eE#%:=$*%=3%($#4P%*0#%-=/.-%="7.$C.*$=%$)%/=;:=)#@%1R%@$33#"#*%:#=:-#%#(#"R%R#."P%.@%*0#%@.*.%3"=;%*0#%2$6$;#@$.%T=;;E$*R%."#%7##".*#@%1R%*#)%=3%(."$=E)%./*$(#%E)#")>B#/=@-RP% #(#% *0=E70% .--% *0#% )=E"/#)% ."#% 4$6$% :.7#)P% *0#R% 0$70-R% (."R% $% *0#$"% *R:=-=7R>%U0#"#%."#%=:#%@$)/E))$=%:.7#)P%)E"(#R)%.@%)E"(#R)k%"#)E-*)P%=33$/$.-%..-R)$)%=3%#""=")%.@%)=-E*$=)%;.@#%1R%*0#%0#.@eE."*#")P%E=33$/$.-%7E$@#)P%.@%)=;#%0R1"$@%1#*4##%*0#;>!$.--RP% @$33#"#*% .::"=./0#)% 0.)% 1##% E)#@% *=% ..-RC#% @.*.P% .-*#".*$7% /.*#7="$C.*$=% 4$*0%@#)/"$:*$=>Z(#% *0=E70% =-R% :"$;."R% @.*.% )=E"/#)% 0.)% 1##% E)#@P% ;E-*$:-#% )=E"/#)% .--=4#@% 3="%*"$.7E-.*$=%=3%*0#;#)%.@%/=/-E)$=)%i5$-#)%.@%QE1#";.P%IWNLj>%U0#%@.*.%*"$.7E-.*$=% X

10. #f:-.$#@% .1=(#% .--=4#@% *=% 3$@% /=#/*$=)P% ..-RC#% .@% @#)/"$1#% *0#% =1)#"(#@%:0#=;#=P%.@%.)4#"%*0#%"#)#."/0%eE#)*$=)>%F--%*0#%/=--#/*#@%@.*.%."#%"#:="*#@%$%*0#%U.1-#%mT=@$3$#@d9.*.n%qF**./0;#*%Ir>?H=DI>=U0#% -=7$/.-% :.*0% =3% *0#% "#)#."/0% 7=#)% *0"=E70% *0#% 3=--=4$7% )*#:)g % Ij %$@#*$3$/.*$=% =3%#-#;#*)%:"=($7%*0#%E@#"7=$7%=3%.%-#."$7%:"=/#))P% $% *#";)%=3%)$7.-$7P%@#*#/*$=%.@%/=""#/*$=% =3% #""=")h % Gj %3$@$7% *0#% :"./*$/#)% E)#@% *=% 3=)*#"% *0#% 1E$-@$7% .@% *".)3#"% =3%6=4-#@7#%3"=;%=#%#(#*%*=%.=*0#"h%Mj%#f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m-#."$7%:"=/#))n>%F"#%*0=)#%)$7.-#@%#""=")%E)#@%.)%.%1.)#%3="%3E*E"#%@#/$)$=%;.6$7P%="%@=%*0#R%"#;.$%.%;#"#%/=;:-.$%4$*0=E*%/=)#eE#/#)o%T=;:."$7% *0#% )$7.-#@% :"=1-#;)% .-=7% *$;#P% $*% 0.)% 1##% :=))$1-#% *=% )##% 40#*0#"% .% #""="%@#*#/*#@% pE)*% .3*#"%.%#(#*%4.)% "#:#.*#@%*0#%3=--=4$7%R#.")P%.@%)=%$3%*0#%-=/.-%="7.$C#")%*==6%$*=%/=)$@#".*$=%:"#($=E)%-#."$7%="%=*>%]*%/.;#%=E*%*0.*%*0#%eE#)*$=%$)%@=E1-#8)$@#@>_%*0#%=#%0.@P%*0#"#%."#%:"=1-#;)%):#/$3$/%=3%*0#%-=/.*$=%40#"#%*0#%#(#*%0.)%1##%0#-@P%)E/0%.)%-=7$)*$/8"#-.*#@%.):#/*)P%.//=;;=@.*$=)P%:0R)$/.-%):./#)%i)=/$.-%."#.)P%.(.$-.1$-$*R%=3%:=4#"%:=$*)%.@%=*0#"%3./$-$*$#)P%#*/>jP%]*#"#*%.//#))P%($).)%.@%*".(#-%$))E#)P%-=/.-%/=)*E;#)P%/E-*E"#% .@% .**$*E@#>% U0#% )=-E*$=% =3% *0#)#% 6$@% =3% #""=")% $)% :"=1-#;.*$/% 1#/.E)#% *0#R% ."#%"#-.*#@%*=%*0#%/0=)#%-=/.*$=%.@%0.)%*=%1#%"#($)#@%#(#"R%*$;#>%U.6#P%.)%.%#f*"#;#%#f.;:-#P%*0#% :"=1-#;% =3% *0#% *#;:#".*E"#g% .3*#"% 2$6$;.$.% GHHY %.% E)#"% )$7.--#@% *0#% :"=1-#;% =3%;$))$7% .$"% /=@$*$=$7% 1#/.E)#% *0#"#% 4#"#% *==% 0=*% iT3">% $@>%Y %=3% mT=@$3$#@d9.*.Injh %.3*#"%2$6$;.$.%GHHN%.%.**#@##%)E77#)*#@%*=%m6/5&)2+.&)18&)/,.)0#",1,#","(),2)"#1)2&1)1##)0#%n%i$@>%NNjh %.1=E*% 2$6$;.$.% GHIHP %.% E)#"% ).$@% *0.*% m@8&) %/05) #3) /,.) 0#",1,#","() $/2) /) *,()3/,%+.&n%i$@>%IWLj> %U0#% .::."#*% $.1$-$*R% =3% *0#% -=/.-% ="7.$C#")% *=% )=-(#% *0#)#% :"=1-#;)% $)%0=4#(#"% /=E*#"1.-./#@% 1R% *0#% 2$6$;#@$.% 0#.@eE."*#")P% 40$/0% @#*#/*#@% *0#% )$7.-#@%I ]%*0#%F**./0;#*%mT=@$3$#@d9.*.nP%.--%*0#%#f*"./*)%."#%="@#"#@%.@%-.1#-#@%.//="@$7%*=%.%:"=7"#))$(#%E$eE#%$@#*$3$/.*$=%E;1#">%!"=;%=4%=P%"#3#"#/#)%*=%.%):#/$3$/%#f*"./*%."#%;.@#%4$*0%*0#%@$/*$=%m$@>n%3=--=4#@%1R%*0#%$@#*$3$/.*$=%E;1#"> N

11. :"=1-#;)%.@%*"$#@%*=%:"#(#*%*0#;%*0"=E70%*0#%1$@%pE@7$7%/"$*#"$.%3="%*0#%-=/.*$=%)#-#/*$=%iT3">%$@>%GLGj>_% *0#% =*0#"% 0.@P% *0#"#% ."#% E$(#").-% :"=1-#;)% *0.*% ."#% "#-.*#@% *=% .):#/*)% )E/0% .)% *0#%:"=7".;% .@% *0#% /=*#*)% =3% *0#% #(#*P% ="% ;="#% 7##".-% $))E#)% =*% -$6#@% *=% *0#% ):#/$3$/%-=/.*$=>%F%#;1-#;.*$/%#f.;:-#%$)%*0#%=#%=3%"#;=*#%:."*$/$:.*$=>%9E"$7%2$6$;.$.%GHHY%*0#%.E@$=%)*"#.;$7%=3%*0#%;.$%/=3#"#/#)%4#"#%)#*%E:%.@%.%E)#"%)$7.-#@%*0.*%mA%18#+(8)18&)/+,#)21.&/62)$&.&)&B1.&6&%9)(##;)18&9)$&.&)"#1)$,&%9)/7&.1,2&)*&3#.&8/";).&2+%1,"(),")%#$)%,21&"&.)3,(+.&2)CDE:FEGni$@>%WnjP%.@%.=*0#"%=#%)E77#)*#@%*0.*%mH1)$#+%)*&)(##),3)/%%)-.&2&"1/1,#"2)1#)*&)+2&)$&.&)/%2#)8#21&)#"%,"&;)2#)18#2&)/1)8#6&)0#+%)2&&)$8/1)18#2&),")18&) 8/%%2)$&.&) 2&&,"(n> %U0#% 3=--=4$7%R#.")P% /=;:-.$)% .1=E*% "#;=*#%:."*$/$:.*$=%4.)%)*$--%*0#"#P% 1E*% *0#R% ;=(#@% *=4."@)% @$33#"#*% .):#/*)% )E/0% .)g% .% /"$*$eE#% =3% *0#% eE.-$*R% =3% *0#%"#7$)*".*$=%$%GHHO%i$@>%LHjP%*0#%)$7.-#@%:"=1-#;%*0.*%"#7$)*".*$=)%)0=E-@%1#%.(.$-.1-#%=8@#;.@% c=*% =-R% $% )*"#.;$7c% 1#/.E)#% =3% *$;#% C=#% :"=1-#;)% i$@>%YXj %$% GHHXP %.@% *0#%/"$*$eE#%.1=E*%E)$7%:"=:"$#*."R%)*.@."@)%$%GHIH>%F*%*0#%).;#%*$;#P%#($@#/#%=3%*0#%)=-E*$=%=3%:"#($=E)-R%)$7.-#@%:"=1-#;)%4#"#%"#7$)*#"#@P%4$*0%/=;;#*)%)E/0%.)%mH),"I1)/11&")*+1)$/108&) 18&) 21.&/6,"(J) K/"9) 0#"(./1+%/1,#"2)1#)18#2&) ,"7#%7&)$,18) 18/1L) M+/%,19) $/2)7&.9)(##) /") .&/%:1,6&) 0+11,"() *&1$&&") 7,&$2) 6/&) -.&2&"1/1,#"2) 7&.9) 7,2+/%%9) /--&/%,"(n%i$@>%INYj>]%/=/-E)$=P%@#):$*#%*0#%.1$-$*R%="%=*%*=%/=;:-#*#-R%)=-(#%*0#%:"=1-#;%*0.*%$)%@$)/E))#@%-.*#"%=P%4#%/.%).R%*0.*%*0#"#%$)%#($@#/#%=3%.%:"=/#))%=3%-#."$7%7=$7%=%3"=;%R#."%*=%R#."P%.%:"=/#))% /0."./*#"$C#@% 1R% *0#% :#/E-$."% )*"E/*E"#% =3% 2$6$;.$.g% .% $*#".*$=.-% #(#*%="7.$C#@%#(#"R%R#."%$%.%@$33#"#*%-=/.*$=%."=E@%*0#%4="-@P%1R%.%/=;:-#*#-R%@$33#"#*%1E/0%=3%:#=:-#%/=#/*#@%*0"=E70%*0#%)*"=70=-@%=3%*0#%2$6$;#@$.%!=E@.*$=%0#.@eE."*#")>;)@"44#,-0L)<#-%0)",)M,"7%&8.&U0#% ;$))$=% =3% *0#% 2$6$;#@$.% 3=E@.*$=% $)% *=% m&6-#$&.) /") &"(/(&) -&#-%&) /.#+") 18&)$#.%) 1#) 0#%%&01) /") &7&%#-) &+0/1,#"/%) 0#"1&"1) +"&.) /) 3.&&) %,0&"2&) #.) ,") 18&) -+*%,0)#6/,";)/")1#),22&6,"/1&),1)&33&01,7&%9)/")(%#*/%%9nIP%.@%.--%*0#%*0$7)%$*%@=#)%."#%"#-.*#@%*=% *0#% 1E$-@$7% .@% @$33E)$=% =3% 6=4-#@7#>% ]*% $)% )=% "#.)=.1-R% :"#)E;.1-#% *0.*% *0#"#% $)% .%/#"*.$%:"#@$):=)$*$=%.@%.1$-$*RP%.;=7%*0#%2$6$;#@$.%/=;;E$*RP%*=4."@)%*0#%.@=:*$=%=3%:"./*$/#)% E)#@% *=% 3=)*#"% *0#% 1E$-@$7% .@% *".)3#""$7% =3% 6=4-#@7#P% .-)=% $% *0#% 3$#-@% =3%="7.$C$7%*0#%2$6$;.$.%#(#*)>%F/*E.--RP%3"=;%*0#%..-R)$)%=3%*0#%7.*0#"#@%@.*.%*0"##%;.$%:"./*$/#)%4#"#%$@#*$3$#@>I (()*++,-.-/01-2345612(-46"478+,-.-+9-::-46;:(2(0/06( W

12. U0#%:"./*$/#%=3%meE#)*$=$7%*0#%/=;;E$*R%3="%#""=")n%$)%#($@#*%)$/#%*0#%3$")*%2$6$;.$.%GHHYP %4$*0% *0#% /"#.*$=% =3% 4$6$% :.7#)% $*"=@E/#@% 1R% )#*#/#)% -$6#% *0$)g% N4,5,6/",/) OEEP)$/2)(.&/1;)*+1)$&I.&)21,%%)%&/.","(J)48/1)$&)$/"1)1#)5"#$),2Q),),1)%&/7&)/"918,"()#+1R)4/2)18&.&) 2#6&18,"() ,") 18&) 7&"+&;) 2-&/5&.2S18&6&2;) .##6) %/9#+1;) &M+,-6&"1;) 3/0,%,1,&2;)/00#66#/1,#";)3##)&10J)18/1)9#+)$#+%)8/7&)%,5&),1)1#)8/7&)*+1),"I1R)4&.&)9#+.)"&&2)0/1&.&) 3#.) -.#-&.%9R) H") 28#.1;)$#+%) 9#+)8/7&) #"&)/"918,"() ,33&.&"1%9R) A")$8/1)$/2) ,1)%,5&)3#.)-&#-%&)$8#)$&.&"I1)18&.&RT%i$@%Ij>%B$;$-."%:.7#)%4$*0%.-;=)*%*0#%).;#%$*"=@E/*$=%4#"#% /"#.*#@% .3*#"% #(#"R% #(#*% i$@>%GHP%LLP%NOP%ILMP%ILLj> %5="#=(#"P% $% GHHN %.@% GHHW %.%)E"(#R%4.)%/=@E/*#@%$%="@#"%*=%eE#)*$=%*0#%.**#@##%;="#%#f:-$/$*-R%i$@>%WXP%GMYj>F%)#/=@%/=;;=-R%E)#@%:"./*$/#%$)%*0.*%=3%m)*$;E-.*#%)#-38/"$*$eE#%.@%@#1.*#n>%]*%/=E-@%1#%#f:-.$#@% 1R% *0#% 3=--=4$7% #f.;:-#% .1=E*% .% -=/.-% ="7.$C#"% =3% 2$6$;.$.% GHHX %40=P% =/#%E@#")*==@% .% #""="% 0#% /=;;$**#@P% 0#% 4"=*#% mU#$) 0/") 18&) V#0/%) ,"3#.6/1,#") 2&01,#") *&),6-.#7&)3#.)3+1+.&)4,5,6/",/2R)H)8&%-&)1#)$.,1&)18&)V#0/%),"3#.6/1,#")2&01,#")/").&/%,?&)18/1)H)#7&.,),1J)H)-+1)1##)6+08)+""&0&22/.9),"3#.6/1,#")18&.&)*&0/+2&)H),)"#1)5"#$)$8/1)19-&) #3) ,"3#.6/1,#") 18&) /+,&"0&) $#+%) "&&) #.) *&) ,"1&.&21&) ,"J) @8,2) 6/&) ,1) ,33,0+%1) 3#.)1./"2%/1#.2)1#)1./"2%/1&)18&)6/1&.,/%)1#)#18&.)%/"(+/(&2)#")1,6&J)W8#+%)/)21/"/.)1&6-%/1&)*&) 0.&/1&) 3#.) 18&) %#0/%) ,"3#.6/1,#") #3) /%%) 3+1+.&) 4,5,6/",/2Rn%i$@>%OIj> %U0#"#% ."#% =*0#"%#($@#/#)% =3% *0#)#% 6$@% =3% )#-38/"$*$eE#)P% .@% @#1.*#% $)% #/=E".7#@% *0"=E70% *0#% /"#.*$=% =3%):#/$3$/%)#/*$=)%="%:.7#)>!$.--RP%6=4-#@7#%1E$-@$7%.@%*".)3#""$7%$)%@=#%*0"=E70%*0#%#f:-$/$*%:"./*$/#%=3%m/"#.*#%0#"$*.7#% .@% 3=)*#"% /=#/*$=)n> %_3% /=E")#P% *0#% .**#;:*% *=% -#.(#% .% -#7./R% .@% /"#.*#% .@%@$33E)#%6=4-#@7#%$)%.%/=)#eE#/#%.-)=%=3%*0#%*4=%:"#($=E)-R%@#)/"$1#@%:"./*$/#)P%1E*%$*%$)%)=;#*$;#)% ;.@#% #f:-$/$*% .@% )R)*#;.*$/>% !="% #f.;:-#P% *0#% 2$6$;#@$.% !=E@.*$=% 0#."*$-R%"#/=;;#@%*0#%-=/.-%="7.$C#")%*=%/0#/6%.--%*0#%)E77#)*$=)%;.@#%$%*0#%R#.")%1#3="#%iT3">%$@%IGGjP %.@% /"#.*#)% :.7#)% 3="% *0#% @#/-."#@% :E":=)#% *=% m#.(/",?&) /) 21/","() 4,5,6/",/)0#66,11&&;)1#)-.&2&.7&),"21,1+1,#"/%)5"#$%&(&)/*#+1).+"","()4,5,6/",/;)8&%-)"&$)*,)1&/62)(&1)+-)/").+"","()$8&")18&9)21/.1;)/").+")/")&33&01,7&)1.,/(&)/31&.)18&9)/.&)#"&n%i$@>%GMOj>%_*0#"%#f.;:-#)%."#%*0#%/"#.*$=%=3%/0#/6-$)*)%i$@>%GMXj%.@%=33$/$.-%7E$@#)%i$@>%GMNP%GMWj%1R%*0#%!=E@.*$=P%.@%=3%E=33$/$.-%7E$@#)%1R%*0#%/=;;E$*R%i$@>%GLHj>]%/=/-E)$=P%*0#%@.*.%)0=4)%*0.*%40.*%$)%-#."#@%@E"$7%.%2$6$;.$.%#(#*%$)%*".)3=";#@%$*=% 6=4-#@7#% .@% *".)3#""#@% $*=% *0#% 3E*E"#% *0"=E70% *0"##% ;.$% :"./*$/#)g% eE#)*$=% *0#%/=;;E$*R% 3="% #""=")h% )*$;E-.*#% )#-38/"$*$eE#% .@% @#1.*#h% /"#.*#% 0#"$*.7#% .@% 3=)*#"%/=#/*$=)> IH

13. =-.,*%2)"3)*)!"#$%&I""(_/#% :"=(#@% *0.*% 26$;.$.% #(#*)% 7##".*#% 6=4-#@7#P% .@% *0.*% *0#% /"#.*$=% .@%*".)3#""$7% =3% *0=)#% 6=4-#@7#% $)% 3=)*#"#@% 1R% )=;#% :"./*$/#)% E)#@% 1R% *0#% 2$6$;#@$.%!=E@.*$=% .@% /=;;E$*RP% $*% $)% *$;#% *=% ..-RC#% *0#% .*E"#% =3% *0.*% -#."$7% :"=/#))>% Q=4%@=#)% $*% .33#/*% *0#% @#/$)$=% ;.6$7% :"=/#))o% F"#% *0#% .))E;:*$=)% E@#"-R$7% /E""#*% ($#4)%eE#)*$=#@P%.@%0R:=*0#)#)%.1=E*%1#0.($="%*#)*#@%:E1-$/-Ro!$")*% =3% .--P% *0#"#% ."#% #($@#/#)% =3% *0#% .1$-$*R% *=% )=-(#% )$7.--#@% :"=1-#;% .@% 3$f% #""=")P%.(=$@$7% *0#$"% "#:#*$*$=P% .@% )=% =3% *0#$"% $/-E)$=% .@% #(.-E.*$=% $% 3=--=4$7% @#/$)$=%;.6$7%:"=/#))#)>%U0#%.-"#.@R%;#*$=#@%:"=1-#;)%"#-.*#@%*=%-=/.*$=8):#/$3$/%$))E#)%4.)k*%)=-(#@% 1R% *0#% -=/.-% ="7.$C.*$=P% 1E*% *0#% 2$6$;#@$.% !=E@.*$=% *"$#@% *=% :"#(#*% *0#;%#0./$7%*0#%1$@%pE@7$7%/"$*#"$.%i$@>%GLGj>%B=P%*4=%-#(#-)%=3%-#."$7%."#%$%:-./#g%$3%=%*0#%=#%0.@%*0#%-=/.-%="7.$C#")%3.$-#@%*=%)=-(#%*0#%:"=1-#;)%.)%*0#R%4#"#%)$7.--#@%$%:"#($=E)%R#."P%3.--$7%$*=%.%)$7-#8-==:%;=@#-h%=%*0#%=*0#"%0.@%*0#%2$6$;#@$.%!=E@.*$=%4.)%.1-#%*=%7=%=#%)*#:%1./6%.@%eE#)*$=%*0#%E@#"-R$7%7=(#"$7%(."$.1-#)%qB##%!$7E"#Ir>!$7E"#I%8%U4=%-#(#-)%=3%-#."$7 B=E"/#g%.E*0="k)%"#8.@.:*.*$=%3"=;%F7R"$)%iIWWWjP%ONB#/=@-RP%*0#"#%."#%.-)=%@.*.%:"=($7%*0.*%)$7.-#@%#""=")%4#"#%=*%.//#:*#@%="%"#/=7$C#@P%="%.*% -#.)*% *0#R% 4#"#% ;$$;$C#@>% !="% #f.;:-#P% .3*#"% 2$6$;.$.% GHHW % c*0.*P% 4.)% 0#-@% $%F"7#*$.c%*0#"#% 4#"#% /=;:-.$)% .1=E*%*0#%3./*%*0#% .% :."*%=3%*0#%/-=)$7%/=3#"#/#%4.)% $%B:.$)0>%U0#%2$6$;#@$.%!=E@.*$=%).$@g%m4&)/-#%#(,2&)3#.),1;)*+1)$&)$#+%)/%2#)%,5&)1#)%&1)9#+)5"#$)18/1)18/1)-/.1) #3) 18&)2-&&08),")W-/",28)$/2),.&01&)1#)/%%)18&)%#0/%)0##-&./1#.2;)7#%+"1&&.2) /") 18&) #.(/",?,"() 1&/6n % iT3">% $@% IMOj> %]% GHIHP %*0#% )$7.--#@% :"=1-#;% *0.*% II

14. mU/7,"() X,669I2) 5&9"#1&) 18&) 6#.","() /31&.) /) -/.19) -.#*/*%9) $/2"I1) 18&) *&21) /--.#/08) 1#)1/5&n%i$@>%IOHj%4.)%#f:-$/$*-R%"#p#/*#@%).R$7%*0.*%$*%$)%mY&11&.)18/")8/7,"().&/%)2&22,#"2nP%.@%*0#% /"$*$eE#% .1=E*% 0.($7% 6#R=*#)% i$@> % IOMj %4.)% "#p#/*#@% 1R% *0#% /=;;E$*R% $*)#-3% 4$*0%/=;;#*)% )E/0% .)% mH) 18,"5) 5&9"#1&2) q>>>r) $#+%) *&) ,6-#.1/"1) 3#.) 4,5,6/",/) 1#) *&0#6&),6-#.1/"1)"#1)#"%9)3#.)4,5,6/",0/2)*+1)/%2#)3#.)-&#-%&)18/1)-&.8/-2)Z+21)%,5&)18&),&/J)K/9*&)18,2) 0#+%) &7&") 8&%-) .&0.+,1) "&$) 3/0&2) Q:Gn % i$@> % IOYj> %U=% )E;% E:P% .--% *0#% "#p#/*$=% .@%;$$;$C.*$=%=3%)$7.-#@%:"=1-#;)%."#%4#--%."7E#@%.@%)##;%*=%1#%;="#%*0.%pE)*$3$#@>]% *0#% ;.p="$*R% =3% *0#% /.)#)P% #""=")% .@% :"=1-#;)% 0.(#% 1##% "#/=7$C#@% .@% @$)/E))#@>% F%)$;:-#%1E*%#;1-#;.*$/%#f.;:-#%$)%*0#%=#%=3%*0#%1.@7#)%8%*0#%.;#%*.7)%E)#@%.;=7%.**#@##%$%="@#"%*=%"#/=7$)#%#./0%=*0#"g%.3*#"%*0.*%)=;#%:"=1-#;)%$%"#.@$7%*0#;%4.)%)$7.--#@%i$@>%MOjP%*0#%$))E#%4.)%@$)/E))#@%1R%*0#%/=;;E$*R%40=%:"=:=)#@%@$33#"#*%)=-E*$=)%iT3">%$@%MXP%MNj>%]%GHHXP%.3*#"%*0.*%)=;#%E)#"%/-.$;#@%*0.*%*0#%E:-=.@%=3%($@#=)%=3%*0#%/=3#"#/#)%4.)%*==% )-=4P% .% -=/.-% ="7.$C#@% "#/=7$)#@% *0#% #""="% .@% @$)/E))#@% :=))$1-#% )=-E*$=)% 4$*0% *0#%/=;;E$*Rg%mH1)#&2"I1)1/5&)18/1)%#"()1#)+6-)/)>[)1#)/)8/.),25)/")6/5&),1)/7/,%/*%&)#")18&) $&*J) H3) /"918,"(;) .,-) /) 0#-9) #3) 18&) 21.&/6) /") 6/5&) 18/1) /7/,%/*%&) ,66&,/1&%9J) @8,2)2921&6),"I1)$#.5)#+1)7&.9)$&%%)18,2)9&/.J)V&1I2),6-.#7&),1)3#.)"&B1)9&/.)*9)8/7,"()18&)7,&#)/7/,%/*%&) 3#.) #$"%#/) $,18,") DE:E )6,"+1&2) /31&.) 18&) 1/%5n> %F% -=*% =3% =*0#"% #""=")% $% ;.R%3$#-@% 4#"#% "#/=7$)#@% .@% @$)/E))#@% .;=7% *0#% /=;;E$*RP% ;.$-R% 4$*0% .% =:#% ;$@#@%.**$*E@#>]% /=/-E)$=P% *0#"#% $)% #($@#/#% *0.*% *0#% /.:.1$-$*R% =3% )=-($7% )$7.--#@% :"=1-#;)% (."$#)%.//="@$7% *=% *0#% 3./*% *0.*% *0#"#% ."#% @$33#"#*% @#/$)$=% ;.6#")% 8 %*0#% 2$6$;#@$.% !=E@.*$=%0#.@eE."*#")%.@%@$33#"#*%-=/.-%="7.$C#")%#(#"R%*$;#>%Q=4#(#"P%*0#%"#p#/*$=%="%;$))$7%=3%)$7.--#@% #""=")% $)% =*% )$7$3$/.*% .@% *0#% -#."$7% :"=/#))% $)% /0."./*#"$C#@% 1R% .% =(#".--%.**$*E@#%*=4."@%@#1.*#P%=:#%@$)/E))$=%.@%#(#%eE#)*$=$7%=3%/E""#*%($#4)%.@%E@#"-$7%7=(#"$7%(."$.1-#)>!A=@D==ACBF//="@$7%*=%F"7R"$)%iIWXOjP%#(#%*0=E70%*0#"#%."#%#($@#/#%=3%*0#%@=E1-#8-==:%;=@#-%.*%*0#%#):=E)#@% *0#="R% -#(#-P% *0#% @.*.% =% *0#="R8$8E)#% $@$/.*#% *0.*% ;=)*% 1#0.($="% ;.R% 1#%/.*#7="$C#@% .)% .::"=f$;.*#-R% *0#% )$7-#8-==:% ;=@#->% Q=4#(#"P% 0#% #/=E".7#% 3E"*0#"%#;:$"$/.-% "#)#."/0% .@% )E77#)*% *0.*P% E)$7% 1#**#"% @#3$#@% /.*#7="$#)P% *0#"#% ;.R% 1#% ;="#%#($@#/#%=3%$@$($@E.-)P%7"=E:)P%.@%="7.$C.*$=)%3.--$7%$*=%*0#%@=E1-#8-==:%;=@#->%U0$)%$)%*0#%@$"#/*$=%E@#"*.6#%1R%*0#%:"#)#*%"#)#."/0> IG

15. !$")*%=3%.--P%*0#%/.)#%)*E@R%3=/E)#@%*0#%.**#*$=%=%*0#%-#."$7%:"=/#))%=3%*0#%="7.$C.*$=%=3%"#-.*#@%:#"$=@$/.-%#(#*)>%U0#%"=-#%=3%-#."$7P%*0.*%$)%*0#%@#*#/*$=P%/=""#/*$=%.@%:"#(#*$=%=3%#""=")P%$)%/0."./*#"$)#@%$%*0#%2$6$;.$.%/.)#%1R%*0#%:#/E-$."%)*"E/*E"#%=3%$*)%="7.$C.*$=g%.% $*#".*$=.-% #(#*% ="7.$C#@% #(#"R% R#."% $% .% @$33#"#*% -=/.*$=% ."=E@% *0#% 4="-@% 1R% .%@$33#"#*%7"=E:%=3%-=/.-%="7.$C#")P%4$*0%*0#%/=="@$.*$7%"=-#%=3%*0#%2$6$;#@$.%!=E@.*$=>%U0$)% )*"E/*E"#% ;.6#)% *0#% @#/$)$=% ;.6$7% :"=/#))% =:#".*#% =% *4=% @$33#"#*% -#(#-)P% .@% $%"#-.*$=)0$:%4$*0%.%*0$"@%=#g%*0#%2$6$;#@$.%3=E@.*$=%=%.%)*".*#7$/%.@%@$"#/*$(#%@#/$)$=%-#(#-h% *0#% .E.-% -=/.-% ="7.$C.*$=% =% .% ;="#% =:#".*$(#% @#/$)$=% -#(#-h% *0#% 2$6$;.$.%/=;;E$*R% 40=% .**#@#@% *0#% #(#*)% .)% *0#% ;.p="% )=E"/#% =3% #($"=;#*.-% 3##@1./6% =% *0#%@#/$)$=k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eE#)*$=$7%=3%/E""#*%($#4)%.@%E@#"-$7%7=(#"$7%(."$.1-#)%c%#f:-$/$*%)$7.-)%=3%@=E1-#8-==:>&3="*E.*#-RP%*0#%-$;$*.*$=)%=3%*0#%:"#)#*%"#)#."/0%@=k*%.--=4%*=%E@#")*.@%40#*0#"%*0#%@=E1-#8-==:%3=)*#"$7%#33#/*%=3%*0=)#%:"./*$/#)%$)%@E#%*=%*0#%:"./*$/#)%*0#;)#-(#)P%*=%*0#%;="#%7##".-%6=4-#@7#81E$-@$78-$6#%.*E"#%=3%*0#%2$6$;#@$.%!=E@.*$=P%="%*=%.R%=*0#"%3./*=">%B=P%*0#%0R:=*0#)$)%*0.*%*0#%;E-*$8-#(#-%@#/$)$=%)*"E/*E"#%=3%2$6$;.$.%$)%.%/0./#%*=%.(=$@%1.""$#")%*=%@=E1-#8-==:%-#."$7%/.=*%1#%.@(./#@>]%/=/-E)$=P%*0#%..-RC#@%/.)#%)*E@R%$)%.%)=E@%#f.;:-#%=3%.%="7.$C.*$=%3.--$7%$*=%*0#%@=E1-#8-==:% ;=@#-% .@P% 1#/.E)#% =3% *0#% :#/E-$."$*R% =3% *0#% @#/$)$=% ;.6$7% :"=/#))% .@%-#."$7% :"./*$/#)% *0.*% 0.)% 1##% $@#*$3$#@P% *0#% :.:#"% 7$(#)% $;:="*.*% /=*"$1E*#)% .@%)E77#)*$=%.1=E*%:=))$1-#%3E"*0#"%#;:$"$/.-%"#)#."/0%$%*0#%3$#-@%=:##@%1R%F"7R"$)%$%IWXO>@CB@ID=ACBU0#% .@(.*.7#)% =3% .% @=E1-#8-==:% -#."$7% :"=/#))#)% -$#% $% $*)% :"=:#"*R% *=% .--=4% .% ;="#%#33#/*$(#%@#/$)$=%;.6$7>%U0$)%:.:#"%.)4#")%F"7R"$)k%/-.$;%3="%3E"*0#"%"#)#."/0P%=1*.$$7%@$"#/*-R%=1)#"(.1-#%@.*.%.1=E*%*0#%.@=:*$=%=3%)$7-#8-==:%(#")E)%@=E1-#8-==:%;=@#-)>% IM

16. ]%@=$7%)=P%$*%):"#.@)%-$70*)%=%*0#%"#-#(./#%=3%*0#%@#(#-=:;#*%=3%:"./*$/#)%.1-#%*=%eE#)*$=%*0#% E@#"-R$7% (.-E#% .@% .))E;:*$=)% .@% *=% 7=% 1#R=@% *0#% @#/$)$=8;.6$7% 7=(#"$7%(."$.1-#)>%U0#%:#/E-$."%)*"E/*E"#%=3%*0#%..-RC#@%="7.$C.*$=P%1.)#@%=%*0#%$*#":-.R%=3%)$7-#%$*#".*$=.-% 0#.@eE."*#")% 4$*0% @$33#"#*% -=/.-% =:#".*=")P% $3-E#/#)% *0=)#% :"./*$/#)% .@% *0#%.*E"#%=3%*0#%/=)#eE#*%-#."$7%:"=/#))P%*0.*%$)%/0."./*#"$C#@%1R%.%=(#".--%.**$*E@#%*=4."@%@#1.*#P% =:#% @$)/E))$=% .@% #(#% eE#)*$=$7% =3% /E""#*% ($#4)g% .--% #f:-$/$*% )$7.-)% =3% .%@=E1-#8-==:%;=@#->F% 1$7% -$;$*.*$=% =3% *0#% :"#)#*% "#)#."/0% $)% *0.*% $*% @=#)k*% .--=4% *=% E@#")*.@% 40#*0#"% *0#%@=E1-#8-==:%3=)*#"$7%#33#/*%=3%*0#%$@#*$3$#@%:"./*$/#)%$)%@E#%*=%*0#%:"./*$/#)%*0#;)#-(#)P%*=%*0#% ;="#% 7##".-% 6=4-#@7#81E$-@$78-$6#% .*E"#% =3% *0#% 2$6$;#@$.% !=E@.*$=P% ="% *=% .R%=*0#"%3./*=">%F@@$*$=.-%-$;$*.*$=)P%"#-.*#@%*=%*0#%#f*#".-%(.-$@$*R%=3%*0#%"#)#."/0P%."#%*0=)#%/=/#"$7% *0#% ;#*0=@=-=7Rg% =-R% :"$;."R% @.*.% )=E"/#)% 0.)% 1##% E)#@% .@% )*"$/*-R% *$;#%/=)*".$*)%-$;$*#@%*0#%@#:*0%=3%*0#%@.*.%..-R)$)>!E*E"#% "#)#."/0% /=E-@% *"R% *=% =(#"/=;#% *0=)#% -$;$*.*$=)P% 3="% #f.;:-#% -==6$7% .*% .@@$*$=.-%@.*.%)=E"/#)P%="%7=$7%@##:#"%$*=%*0#%"#-.*$=)0$:%1#*4##%*0#%@#(#-=:;#*%=3%:"./*$/#)%.@%*0#$"% .1$-$*R% *=% 3=)*#"% @=E1-#8-==:% -#."$7>% !E"*0#";="#P% *0#% 0R:=*0#)$)% *0.*% .% ;E-*$8-#(#-%@#/$)$=8;.6$7%)*"E/*E"#%)0=E-@%1#%.%/0./#%*=%.(=$@%1.""$#")%*=%@=E1-#8-==:%-#."$7%/.%1#%*#)*#@>?HNH?HB@H= % F--$)=P% ?>U> % iIWXIj> %]22&"0&) #3) >&0,2,#"Q) ]B-%/,","() 18&) <+*/") K,22,%&) <.,2,2>%,=)*=P%5.))>g%D$**-#%,"=4 % F"7R"$)P%T>%iIWOOj>%W#6&)</+2&2)#3)^.(/",?/1,#"/%)H"&33&01,7&"&22)$,18,")18&) >&-1J) #3) W1/1&>% T#*#"% 3="% ]*#".*$=.-% BR)*#;% ^#)#."/0)P% _//.)$=.-% <.:#"% K=>%G % F"7R"$)P% T> % iIWXHj> %H"1&.7&"1,#") @8&#.9) /") K&18#>% ^#.@$7P% 5.))>g% F@@$)=82#)-#R> % F"7R"$)P%T>%iIWXGj>%>#)-&.2#"/%)(.#$18)%/*#./1#.,&2).&-.&2&"1)/")/%1&."/1,7&) 0+%1+.&R>%=E".-%=3%F::-$#@%,#0.($=".-%B/$#/#P%Ng%X8GN % F"7R"$)P% T> % iIWXOj> %W,"(%&:%##-) /") #+*%&:%##-) 6#&%2) ,") .&2&/.08) #") &0,2,#")6/5,"(>%F@;$$)*".*$(#%B/$#/#%`E."*#"-RP%GIiMjg%MOM8MXY % F"7R"$)P% T>h %B/0=P% 9> %iIWXLj> %@8&#.9) ,") -./01,0&Q) H"0.&/2,"() -.#3&22,#"/%) &33&01,7&"&22>%B.%!"./$)/=g%=))#R%,.)) IL

17. % F"7R"$)P% T>h %B/0=P% 9>%iIWXNj> %^.(/",?/1,#"/%) V&/.","(Q) A) 18&#.9) #3) /01,#") -&.2-&01,7&>% ^#.@$7%5Fg%F@@$)=82#)-#R% ?#="7#P%F>%iIWXMj>%@8&)0/2&)3#.)6+%1,-%&)/7#0/09),")6/5,"()3#.&,(")-#%,09>% F;#"$/.%<=-$*$/.-%B/$#/#%^#($#4P%Dtu]g%XYI8XNY% 5$-#)P% 5>,>h %QE1#";.P% F>5> % iIWNLj> %_+/%,1/1,7&) >/1/) A"/%92,2Q) A) W#+.0&*##5)#3)`&$)K&18#2>%K#41E"R%<."6P%TFg%B.7#% 5=R$0.P%9><>%iIWXGj>%<#-,"(>%K#4%a="6g%^.@=;%Q=E)#% K#E)*.@*P%iIWXHj% <"#));.% >D>h %2$-@.()6R% F> % iIWXMj> %H6-%&6&"1/1,#">% ,."6#-#RP% TFg% &$(#")$*R%=3%T.-$3="$.%<"#))% 2#7#"P% Z>h %BR@#"P% 2>%iGHHHj>%<#66+",1,&2)#3) -./01,0&Q) 18&) #.(/",?/1,#"/%) 3.#"1,&.>%Q."(."@%,E)$#))%^#($#4%i.E."R8!#1"E."R%GHHHjP%IMW8ILY% 2#7#"P% Z*$##h% 5/9#";=**P% ^$/0."@h% BR@#"P% ^$/0."@% iGHHGj> %<+%1,7/1,"() <#66+",1,&2) #3) =./01,0&Q) A) a+,&) 1#) K/"/(,"() !"#$%&(&) : )W&7&") =.,"0,-%&2)3#.)<+%1,7/1,"()<#66+",1,&2)#3)=./01,0&>%,=)*=g% Q."(."@% ,E)$#))%B/0==-%<"#))>%::>%IHXcIMO IY

18. Attachment1 - Codiﬁed_Data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`P.!&%"G".&0%GC.MMGH!CGM!-!%"G8%.!&I?G* H.8&LG2&!MG*GH%&G")H&8.!,8GH!CG.G+%HG)C%,8G)G8!G.G.G.KM%J ",!&@GK%%,G.&"GC.&IG)2G!&G,%M.!$%GD2!%GC.G*GK%I.&G)G%&_)4 C%G%$%&!&I?G#0M%0!0)M)I4G=9N<aJGVGb0)K%,G<==>GBSX(EF :!@!-%"!. F:!,%M%88G!&%,&%GH.8GI,%.JGK2G.GK!G)&G.&"G)++G.G!-%8G`G0.& *-P,)$!&IG:;<==>GUA.0!M!!%8GCPN55-%.?H!@!-%"!.? Q2I28 c :;<==>6# <?< ()--2&!4 3,!-.,4 C!8GK%G!-P,)$%"G)&OF ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>UA.0!M!!%8 <==> BS8%,E :!@!-%"!. FXC%,%G&%%"G)GK%G.GI%&%,)28G&2-K%,G)+G+,%%G!&%,&% *-P,)$!&IG:;<==>GUA.0!M!!%8GCPN55-%.?H!@!-%"!.? Q2I28 a :;<==>6# <?< ()--2&!4 %,-!&.M8?G:%G0.&&)G!&$!%G8%$%,.MGP%)PM%G+,)-G"%$%M)P!&I 3,!-.,4 ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>UA.0!M!!%8 <==> BS8%,E 0)2&,!%8G.&"GC%&G%/P%0GC%-G)GK,!&IGC%!,G)H&GM.P)P8?F :!@!-%"!. FQMC)2ICGC%G.2"!)G8,%.-8GH%,%G%/,%-%M4GI))"JGC%4GH%,% *-P,)$!&IG:;<==>GUe%-)%RP.,!0!P.!)&GCPN55-%.?H!@!-%"!.? Q2I28 d :;<==>6# <?V ()--2&!4 &)GH!"%M4G."$%,!8%"GK%+),%C.&"JG,%82M!&IG!&GM)HGM!8%&%, 3,!-.,4 ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>Ue%-)%RP.,!0!P.!)& <==> BS8%,E +!I2,%8GBV=`Y=E?F :!@!-%"!. F*GH)2M"GK%GI))"G!+G.MMGP,%8%&.!)&8G)GK%G28%"GH%,%G.M8) *-P,)$!&IG:;<==>GUe%-)%RP.,!0!P.!)&GCPN55-%.?H!@!-%"!.? Q2I289= :;<==>6# <?V ()--2&!4 C)8%"G)&M!&%JG8)GC)8%G.GC)-%G0)2M"G8%%GHC.GC)8%G!&GC% 3,!-.,4 ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>Ue%-)%RP.,!0!P.!)& <==> BS8%,E C.MM8GH%,%G8%%!&I?F F7%/G4%.,JG!+GH%GC.$%GC%GK.&"H!"CJG.&"G.GC.,"H!,%"G!&%,&% 0)&&%0!)&G)GC%G8,%.-!&IG0)-P2%,8JGH%G0.&G!&"%%"G") f)0.M $!"%)GK,)."0.8!&I[GXC%G)&M4GP,)KM%-G!8G"%0!"!&IGHC)G0.&G.&" *-P,)$!&IG:;<==>GUe%-)%RP.,!0!P.!)&GCPN55-%.?H!@!-%"!.? Q2I28 e%+?G)G!"99 :;<==>6# V?V 3,!-.,4 b,I.&!T.!)& 0.&LGK%GK,)."0.8%"JG.&"GC)HGC.GH!MMGK%GC.&"M%"JGK%0.28%G* ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>Ue%-)%RP.,!0!P.!)& <==> 9= @&)HG8)-%G8P%%0C%8GH%,%G&)G.MM)H%"G)GK%G,%0),"%"G"2%G) C%G&.2,%G)+GC%GK.0@I,)2&"G)+GC.G8P%.@%,?F :!@!-%"!. F6)&LG28%G.G:!@!G+),G!&%,&.MG"!80288!)&G.&"G%/%,&.M *-P,)$!&IG:;<==>GUI%&%,.MRM%88)&8GCPN55-%.?H!@!-%"!.? Q2I289< :;<==>6# <?Y ()--2&!4 3,!-.,4 ,%P,%8%&.!)&G.GC%G8.-%G!-%F ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>UI%&%,.MRM%88)&8RM%.,&%" <==> BS8%,E

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` *-P,)$!&IG:;<==>GUI%&%,.MRM%88)&8GCPN55-%.?H!@!-%"!.? Q2I289c :;<==>6# <?Y ()--2&!4 3,!-.,4 H!@!+!M%GP%)PM%G.&"G8)GF%.0C!&IFGC%-G-28G8.,G8))&?F ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>UI%&%,.MRM%88)&8RM%.,&%" <==> BS8%,E :!@!-%"!. F*&0M2"%G.G$%&2%G-.PGB8C)H!&IG.MMGP%,!&%&GY?98GH!C!&GC% *-P,)$!&IG:;<==>GUI%&%,.MRM%88)&8GCPN55-%.?H!@!-%"!.? Q2I289a :;<==>6# <?< ()--2&!4 $%&2%EGH!CGC%G.%&"%%GH%M0)-%GP.0@?G3)8G0)P!%8G)+GC!8 3,!-.,4 ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>UI%&%,.MRM%88)&8RM%.,&%" <==> BS8%,E -.PG.,)2&"GC%G$%&2%?F F6)G0M%.,GC%GP%,-!88!)&8G+),G.MMG)+GC%G"!80288!)&8GHC%&G4)2 &%I)!.%G.,,.&I%-%&8GH!CGC%G8P%.@%,8?G6)&LGH.!G2&!MG.+%, C%G.M@GC.8GK%%&GI!$%&JGC%G,%0),"!&IG-."%JG.&"GC%&G,4G) :!@!-%"!. I%GP%,-!88!)&?G3%,C.P8G-.@%G!G0M%.,GC.GC%G.M@G.&"GghQ *-P,)$!&IG:;<==>GUI%&%,.MRM%88)&8GCPN55-%.?H!@!-%"!.? Q2I289d :;<==>6# <?9 ()--2&!4 3,!-.,4 H!MMGK%G,%0),"%"G.&"G"!8,!K2%"G2&"%,G8)-%G.PP,)P,!.% ),I5H!@!5*-P,)$!&IR)&R:!@!-.&!.R<==>UI%&%,.MRM%88)&8RM%.,&%" <==> BS8%,E M!0%&8%GB)+G0)2,8%JG"%0!"%GHC.GM!0%&8%GC.G!8G.&"G%MMGC% 8P%.@%,GH%MMG.C%."G)+G!-%G8)GC%4GC.$%G!-%G)G,%_%0G!G), 82II%8G.&G.M%,&.!$%E?F :!@!-%"!. 3)8G0)&+%,%&0%G0)--%&8Gi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`@%%P!&IJ :!@!-%"!. %8P%0!.MM4G+),GC%GK,%.@)2G8%88!)&8GB&)G.8G!-P),.&G+),GC% :;<==^S1G3)8G()&+%,%&0%G()--%&8GU1%88!)&8GCPN55H!@!-.&!.<==^? Q2I28<< :;<===^S1 <?9 ()--2&!4 3,!-.,4 8%88!)&8GHC%,%G%$%,4)&%G!8G)I%C%,G.&4H.4E?G*L8G&)GI))"G) H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8U1%88!)&8 <==^ BS8%,E C.$%G)GH.M@G)2G)+G.G8%88!)&GK%0.28%G!L8G)$%,`,2&F F*GH)2M"GK%G&!0%G!+GC%GC.M+`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f)0.M :;<==^S1G3)8G()&+%,%&0%G()--%&8GU1%88!)&8GCPN55H!@!-.&!.<==^? Q2I28 e%+?G)GG!"<> :;<===^S1 V?< 0)&+M!0OGH%G,!%"G,%.MM4GC.,"G)G8%P.,.%G)2GC%G,.0@8JG8)G*L- 3,!-.,4 b,I.&!T.!)& H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8U1%88!)&8 <==^ <Y !&%,%8%"G!&GHC.G0)&+M!0%"?GXC.&@8[F

20. 3,!-.,45!" #$%& ()"% *&+),-.& #/,.0 1)2,0% 6.% 7)%8 1%0)&".,4 F*G82II%8%"G)G7!0C.MPGC.GC%G:!@!P%"!.&8G!&G*&"!.G8C)2M" .%-PG)GC)8G:!@!-.&!.GC%,%G&%/G4%.,JGK,!&I!&IGC% :!@!-%"!. 0)&+%,%&0%G)G4%G.&)C%,G0)&!&%&GhG.MM)H!&IGC!8G%-%,I!&I :;<==^S1G3)8G()&+%,%&0%G()--%&8GUM)0.!)&GCPN55H!@!-.&!.<==^? Q2I28<^ :;<===^S1 Y?9 ()--2&!4 %0C&)M)I4GP)H%,G)G8C!&%?G%G8%%-%"G)$%,HC%M-%"GK4GC% 3,!-.,4 H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8UM)0.!)& <==^ BS8%,E !"%.GhG0M.!-%"GC.GC%G-%-K%,8C!PG")H&GC%,%G!8G)) "!8P%,8%"JGK2GP%,C.P8G8)-%)&%G%M8%G+,)-GC.G0)2&,4GH!MMGK% !&%,%8%"?F F*GP%,8)&.MM4G+%%MGC.G:!@!-.&!.G8C)2M"G&)GK%GC%M"G!&G.,)2&" :!@!-%"!. 1!M!0)&G].MM%4?G3%)PM%GM!$!&IGC%,%GI%G)GK%GL!&GC%GM))PL :;<==^S1G3)8G()&+%,%&0%G()--%&8GUM)0.!)&GCPN55H!@!-.&!.<==^? Q2I28<c :;<===^S1 Y?9 ()--2&!4 3,!-.,4 0)&8.&M4G.M,%."4?G*L"G82II%8GA,.&0%G),G3)M.&"GH!CGC.$%GC% H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8UM)0.!)& <==^ BS8%,E V,"G.&"GYCGM.,I%8GLP%"!.8G!&GC%!,GM.&I2.I%?F F*GP%,8)&.MM4G82II%8GC.GC%G&%/G:!@!-.&!.G()&+%,%&0% 8C)2M"GK%GC%M"G!&GX208)&GQ,!T)&.?GQMC)2ICG8)-%GM))@G)G!G.8 :!@!-%"!. )&%G)+GC%G8-.MM%,G0!!%8JG!G!8G.02.MM4GC%G+.8%8GI,)H!&IG0!4G!& :;<==^S1G3)8G()&+%,%&0%G()--%&8GUM)0.!)&GCPN55H!@!-.&!.<==^? Q2I28<a :;<===^S1 Y?9 ()--2&!4 3,!-.,4 C%G%&!,%GS&!%"G1.%8G)+GQ-%,!0.?G*G!8G.G$%,4G)P%&JGM!K%,.M H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8UM)0.!)& <==^ BS8%,E .,8G0)MM%I%G)H&?GXC%GPM%.8.&GH%.C%,GH)2M"G.M8)G82!G.MM !-%8G"2,!&IGC%G4%.,G+),GC%G0)&+%,%&0%?F F*G8P%&"G.&GC)2,GM))@!&IG+),G8)-%)&%GC.G0)2M"GI%G-% :!@!-%"!. 8%M%"?GQGFC)M!&%FG&2-K%,GC.G4)2G0.&G0.MMG+),G-),% :;<==^S1G3)8G()&+%,%&0%G()--%&8GUA.0!M!!%8GCPN55H!@!-.&!.<==^? Q2I28<d :;<===^S1 Y?9 ()--2&!4 3,!-.,4 !&+),-.!)&GH)2M"GK%G&!0%G8)GC.G4)2G0.&G_28G80,!KKM%GC. H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8UA.0!M!!%8 <==^ BS8%,E &2-K%,G")H&JG.&"G28%G!G!+G4)2G.,%GM)8F :!@!-%"!. F;),%G0)),"!&.!&IG8.++5$)M2&%%,8JG%8P%0!.MM4G.C%."G)+G!-%J :;<==^S1G3)8G()&+%,%&0%G()--%&8GUA.0!M!!%8GCPN55H!@!-.&!.<==^? Q2I28V= :;<===^S1 Y?9 ()--2&!4 H)2M"GK%G.GI,%.GK))&?GQ&4G-.4K%G.GP2KM!0G<Y`C)2,GFC%MPF 3,!-.,4 H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8UA.0!M!!%8 <==^ BS8%,E M!&%OF :!@!-%"!. F*L$%G&%$%,GK%%&G)G.G0)&+%,%&0%GC.GC."G8)G-.&4GP)H%, :;<==^S1G3)8G()&+%,%&0%G()--%&8GUA.0!M!!%8GCPN55H!@!-.&!.<==^? Q2I28V9 :;<===^S1 Y?< ()--2&!4 )2M%8G!&G%$%,4G,))-j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e%+?G)G!"Vc :;<===^S1 V?V ()--2&!4 3,!-.,4 )&%G0.&G,%."GC.G+,)-G4.,"8G.H.4G!&GM%88G)P!-.MGB0,)H"%"E H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8U;!80%MM.&%)28 <==^ V^ BS8%,E 0)&"!!)&8F F*L8G8.&".,"GP,)0%"2,G.GZ))@(,)88!&IG0)&$%&!)&8G)GC.$% :!@!-%"!. &.-%.I8G8C)H!&IG28%,G&.-%JG,%.MG&.-%G.&"GC)-%GY?9GBH!CG. :;<==^S1G3)8G()&+%,%&0%G()--%&8GU;!80%MM.&%)28GCPN55H!@!-.&!.<==^? Q2I28 e%+?G)G!"Va :;<===^S1 V?V ()--2&!4 M!M%G+M.IEG)&GC%G+,)&JG.&"G.G0)P4G)+GC%G80C%"2M%G)&GC%GK.0@? 3,!-.,4 H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8U;!80%MM.&%)28 <==^ V^ BS8%,E bK$!)28M4G4)2G0.&LG+!G%$%,4C!&IG!&JGK2G!-%8G+),G8%88!)& 8.,8G.&"G-.!&G%$%&8G0.&GK%G!&0M2"%"?F :!@!-%"!. Fe%0),"G%$%,4C!&IjG2,&GC%G:!@!-.&!.G!&)G.G8!&IM%`,.0@ :;<==^S1G3)8G()&+%,%&0%G()--%&8GU;!80%MM.&%)28GCPN55H!@!-.&!.<==^? Q2I28Vd :;<===^S1 Y?9 ()--2&!4 +%8!$.MG!+G4)2G")&LGC.$%G%&)2ICG%D2!P-%&G)G")G.GI))"G_)K 3,!-.,4 H!@!-%"!.?),I5H!@!53)8R0)&+%,%&0%R0)--%&8U;!80%MM.&%)28 <==^ BS8%,E %$%,4HC%,%?Gk%8JG*G.-G0)-PM%%M4G8%,!)28?F

How knowledge can make decision making more effective: practices fostering double-loop learning

Dario Pagnoni

How knowledge can make decision making more effective: practices fostering double-loop learning