The 5 Commandments of Social Media: Strategy, Tools and Culture Presented by Lisa Colton,  Founder & President Darim Onlin...
Agenda <ul><li>Communications Revolution </li></ul><ul><li>Social Media Basics </li></ul><ul><li>5 Stages of Social Media ...
Goals <ul><li>Demystify social media </li></ul><ul><li>Help you think strategically </li></ul><ul><li>Build vocabulary </l...
<ul><li>COMMUNICATIONS REVOLUTION </li></ul>
<ul><li>COMMUNICATIONS REVOLUTION </li></ul>
<ul><li>W </li></ul><ul><li>H </li></ul><ul><li>E </li></ul><ul><li>R </li></ul><ul><li>E </li></ul><ul><li>T </li></ul><u...
<ul><li>AJWS </li></ul>Source: mcommons.com/blog AJWS Red Cross receiving half of their donations by text msg. $27m by 1/19
<ul><li>Characteristics of Social Media </li></ul><ul><li>The Term “Social Media” refers to online tools (web sites) that ...
<ul><li>It’s  a Tool </li></ul>Success of the tool is if it helps you achieve your goals. Thus, critical to know your  goa...
<ul><li>GROUNDSWELL’s P.O.S.T. </li></ul><ul><li>P EOPLE: Identify audience(s) </li></ul><ul><li>O BJECTIVES </li></ul><ul...
<ul><li>A Tool Can Be A Game Changer </li></ul>Traditional Media Brand in control One way / Deliver msg Repeat message Foc...
<ul><li>LISTENING </li></ul>Source: Flickr user andyadontstop
<ul><li>HOW TO LISTEN </li></ul>Keywords Influencers Staffing Who’s talking about you? Who’s talking about your field? Wha...
<ul><li>Google Alerts </li></ul>
<ul><li>Open </li></ul><ul><li>Your </li></ul><ul><li>Ears </li></ul>Temple Israel, Memphis Facebook Page
<ul><li>Open </li></ul><ul><li>Your </li></ul><ul><li>Ears </li></ul>Temple Sinai, Oakland, CA
<ul><li>Twitter </li></ul>
#1 Social media is continuing to evolve. Fast. ENGAGING
Red Cross
A Person, Not Just A Brand
<ul><li>Find places where your target audience goes. </li></ul><ul><li>Participate in the conversation.  Add value, educat...
Real Life Example
<ul><li>Social Capital is the value of the connections between and among social networks for increasing productivity, spre...
<ul><li>Examples: </li></ul><ul><li>CNN iReport </li></ul><ul><li>Tags in Flickr, blogs, Youtube </li></ul><ul><li>Crowdso...
Allow Users to Remix
<ul><li>What is BUZZ? </li></ul><ul><li>What is VIRAL? </li></ul><ul><li>Remember POST </li></ul>Generate Buzz
Lead Up To Events or Campaigns
<ul><li>Blog </li></ul><ul><li>Twitter (#beth53) </li></ul><ul><li>Facebook (Causes) </li></ul><ul><li>475 Tweets with the...
<ul><li>John Fitch’s Steam Engine </li></ul>
<ul><li>John Fitch’s Steam Engine </li></ul>
Community Building Source: Flickr user JYRO
Community Building Source: Flickr user Rick Neves
Community Building Source: Flickr user divemasterking2000
<ul><li>Stay nimble - Change will continue </li></ul><ul><li>Know what you want to measure and how you’ll know if you’re s...
IT’S NOT ABOUT TECHNOLOGY
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DC Mini Boot Camp

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Presentation by Lisa Colton on May 13 to Jewish professionals in the DC area.

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DC Mini Boot Camp

  1. 1. The 5 Commandments of Social Media: Strategy, Tools and Culture Presented by Lisa Colton, Founder & President Darim Online [email_address] 434.977.1170
  2. 2. Agenda <ul><li>Communications Revolution </li></ul><ul><li>Social Media Basics </li></ul><ul><li>5 Stages of Social Media Participation </li></ul><ul><ul><li>Listening </li></ul></ul><ul><ul><li>Engaging </li></ul></ul><ul><ul><li>Social Content </li></ul></ul><ul><ul><li>Generate Buzz </li></ul></ul><ul><ul><li>Community Building </li></ul></ul>
  3. 3. Goals <ul><li>Demystify social media </li></ul><ul><li>Help you think strategically </li></ul><ul><li>Build vocabulary </li></ul><ul><li>Show examples </li></ul><ul><li>Turn you on to resources </li></ul><ul><li>Warning: You may feel overwhelmed! </li></ul><ul><li>(And excited, and inspired.) </li></ul>
  4. 4. <ul><li>COMMUNICATIONS REVOLUTION </li></ul>
  5. 5. <ul><li>COMMUNICATIONS REVOLUTION </li></ul>
  6. 6. <ul><li>W </li></ul><ul><li>H </li></ul><ul><li>E </li></ul><ul><li>R </li></ul><ul><li>E </li></ul><ul><li>T </li></ul><ul><li>O </li></ul><ul><li>B </li></ul><ul><li>E </li></ul>Between a PIONEER & a TORTOISE Is a FAST FOLLOWER Source: Flickr user ucumari Source: Flickr user smitag4
  7. 7. <ul><li>AJWS </li></ul>Source: mcommons.com/blog AJWS Red Cross receiving half of their donations by text msg. $27m by 1/19
  8. 8. <ul><li>Characteristics of Social Media </li></ul><ul><li>The Term “Social Media” refers to online tools (web sites) that depend </li></ul><ul><li>on user contributions and interactions between people to build shared </li></ul><ul><li>meaning and value. It is: </li></ul><ul><li>Participatory : It blurs the line between producer and consumer, media and audience. </li></ul><ul><li>Open and Democratic: It encourages voting, comments and the sharing of information. For this reason it is seen as authentic and trustworthy . </li></ul><ul><li>Conversational: Two (or more) way conversation rather than one-directional broadcast. Is personal, specific, and engaging. </li></ul><ul><li>Communal: Supports formation, growth and strength of communities around a particular shared interest. </li></ul><ul><li>Connected: Thrives on being connected , making use of links to other sites, resources and people, rather than being territorial and proprietary. </li></ul>
  9. 9. <ul><li>It’s a Tool </li></ul>Success of the tool is if it helps you achieve your goals. Thus, critical to know your goals and then determine which tool(s) to used in which ways.
  10. 10. <ul><li>GROUNDSWELL’s P.O.S.T. </li></ul><ul><li>P EOPLE: Identify audience(s) </li></ul><ul><li>O BJECTIVES </li></ul><ul><ul><li>What are you goals and objectives for this audience? </li></ul></ul><ul><ul><li>What are your audience’s goals? </li></ul></ul><ul><li>What is the S TRATEGY to reach these goals? </li></ul><ul><li>Determine the specifics of the T ECHNOLOGIES you’ll use. Implement, measure, refine! </li></ul>
  11. 11. <ul><li>A Tool Can Be A Game Changer </li></ul>Traditional Media Brand in control One way / Deliver msg Repeat message Focused on the brand Educating Org creates content Social Media Audience in control Two way / Conversation Adapt the message Focused on the audience Influencing, Involving User and co-created content How are you adapting?
  12. 12. <ul><li>LISTENING </li></ul>Source: Flickr user andyadontstop
  13. 13. <ul><li>HOW TO LISTEN </li></ul>Keywords Influencers Staffing Who’s talking about you? Who’s talking about your field? What’s most important to your audience? Breadth, Depth, Reach Are you on their radar? What will they pass on? Who is listening? How do they respond? What are they learning? How do they pass on info?
  14. 14. <ul><li>Google Alerts </li></ul>
  15. 15. <ul><li>Open </li></ul><ul><li>Your </li></ul><ul><li>Ears </li></ul>Temple Israel, Memphis Facebook Page
  16. 16. <ul><li>Open </li></ul><ul><li>Your </li></ul><ul><li>Ears </li></ul>Temple Sinai, Oakland, CA
  17. 17. <ul><li>Twitter </li></ul>
  18. 18. #1 Social media is continuing to evolve. Fast. ENGAGING
  19. 19. Red Cross
  20. 20. A Person, Not Just A Brand
  21. 21. <ul><li>Find places where your target audience goes. </li></ul><ul><li>Participate in the conversation. Add value, educate, include links. </li></ul><ul><li>Use your “listening” to identify these places. </li></ul>Unofficial Outposts
  22. 22. Real Life Example
  23. 23. <ul><li>Social Capital is the value of the connections between and among social networks for increasing productivity, spreading information, and locating desired resources. </li></ul><ul><li>Content should be newsworthy, unique, controversial, timely immediately useful and/or funny. </li></ul><ul><li>1:12 or 1:20 ratio </li></ul>Social Content is Social Capital
  24. 24. <ul><li>Examples: </li></ul><ul><li>CNN iReport </li></ul><ul><li>Tags in Flickr, blogs, Youtube </li></ul><ul><li>Crowdsource by asking questions (learn, connect, engage, respond) </li></ul><ul><li>Guest bloggers </li></ul><ul><li>Hashtags on Twitter </li></ul>Invite User Generated Content
  25. 25. Allow Users to Remix
  26. 26. <ul><li>What is BUZZ? </li></ul><ul><li>What is VIRAL? </li></ul><ul><li>Remember POST </li></ul>Generate Buzz
  27. 27. Lead Up To Events or Campaigns
  28. 28. <ul><li>Blog </li></ul><ul><li>Twitter (#beth53) </li></ul><ul><li>Facebook (Causes) </li></ul><ul><li>475 Tweets with the #beth53 </li></ul><ul><li>66 blog posts (others) </li></ul><ul><li>2047 clicks on the link </li></ul><ul><li>40% new donors </li></ul><ul><li>8 years -- guess total raised? </li></ul>Use Multiple Channels Beth Kanter is 53
  29. 29. <ul><li>John Fitch’s Steam Engine </li></ul>
  30. 30. <ul><li>John Fitch’s Steam Engine </li></ul>
  31. 31. Community Building Source: Flickr user JYRO
  32. 32. Community Building Source: Flickr user Rick Neves
  33. 33. Community Building Source: Flickr user divemasterking2000
  34. 34. <ul><li>Stay nimble - Change will continue </li></ul><ul><li>Know what you want to measure and how you’ll know if you’re successful </li></ul><ul><li>Think about staffing and guidelines </li></ul><ul><li>Address your whole culture, not just marketing/PR. </li></ul>FINAL THOUGHTS
  35. 35. IT’S NOT ABOUT TECHNOLOGY

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