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Maji Matone: A reality check on mobile          technology from rural Tanzania                          Ben Taylor, Daraja...
A concrete service delivery challenge in rural Tanzania              making local governance work for the poor
Raising the Water Pressure• Giving citizens a means  to report on local  waterpoint problems via  mobile phone• Giving loc...
• When messages were received, good conversion rate  into waterpoint repairs• But, very few messages received             ...
Why did we fail?making local governance work for the poor
Learning the Lessons• Obstacles to engagement:   – Technological: electricity, network coverage   – Social: gender norms  ...
What comes next?• Make the learning count• Replace dependence on the “crowd” with a  network of recruited, trained volunte...
Contact Details• For more details of the Maji Matone programme  and lessons learned from its failure, see:  – http://blog....
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Daraja - on the Maji Matone programme

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A summary of the failure of Daraja's Maji Matone programme. The programme was designed to get members of the public in rural Tanzania to report on problems with their water supplies, using SMS. The programme didn't get anything like the level of engagement that had been expected, and so was declared a failure after the pilot phase.

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Daraja - on the Maji Matone programme

  1. 1. Maji Matone: A reality check on mobile technology from rural Tanzania Ben Taylor, Daraja January 2013www.daraja.org • PO Box 736, Njombe, Tanzania • (+255) 26 2782197 • daraja@daraja.org
  2. 2. A concrete service delivery challenge in rural Tanzania making local governance work for the poor
  3. 3. Raising the Water Pressure• Giving citizens a means to report on local waterpoint problems via mobile phone• Giving local govt water departments quick information on problems• Using the media to amplify the information provided and put pressure on local government water departments to respond making local governance work for the poor
  4. 4. • When messages were received, good conversion rate into waterpoint repairs• But, very few messages received making local governance work for the poor
  5. 5. Why did we fail?making local governance work for the poor
  6. 6. Learning the Lessons• Obstacles to engagement: – Technological: electricity, network coverage – Social: gender norms – Political: risk and apathy• Lessons: – New technology is not a magic bullet – The solution has to fit the context as well as the problem – “New from Q branch. It’s called a radio.” – Accountability is political not administrative making local governance work for the poor
  7. 7. What comes next?• Make the learning count• Replace dependence on the “crowd” with a network of recruited, trained volunteers• Smartphone-based data collection• Collect data on waterpoint functionality, water quality, household hygiene practices, etc.• Better data than currently exists• Use data to influence policy making local governance work for the poor
  8. 8. Contact Details• For more details of the Maji Matone programme and lessons learned from its failure, see: – http://blog.daraja.org/p/failure.html• Daraja: Ben Taylor: – www.daraja.org – bentaylor@daraja.org – blog.daraja.org – mtega.com – facebook.com/DarajaTz – Twitter: @mtega – Twitter: @DarajaTz making local governance work for the poor

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