Enterprise Content Management
7 february 2016
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Business process management
• Document input management: Receiving and processing documents.
• Social & collaboration: Being in contact with others and contribute to goals
• Search & discovery: Searching and discovering relevant data.
• Intelligence: Retrieving information from data.
• Document output management: Spreading documents to others.
• Business process management: Improvement of the performance of the
organization by controling and optimizing business processes.
• Knowledge management: Managing the life cycle of knowledge.
• Document management: Managing the life cycle of documents.
• Digital asset management: Managing the life cycle of digital assets.
• Web content management: Managing the life cycle of web content.
• Records management: Managing the life cycle of records.
• Information security: Ensuring the availability, integrity and confidentiality of
Business process management
Types of content
• Social content: data that are exchanged between people, such as
messages on social media and e-mail.
• Semantic content: data that are expressed in terms on an ontology.
• Document: a container of various types of content that can be edited as a
whole and stored as a file.
• Digital asset: content that represents a certain value and that is typically
accompanied with a usage right. This is typically multimedia content such
as images, sound or video but can also be a document.
• Web content: a combination of various types of content that are meant to
be published to a web browser.
• Record: a data item that must be preserved as proof of an action.
Document input management
• Capture: Converting a paper document to a digital representation.
• Recognition: Recognizing the type of document, the characters (OCR),
handwritten tekst (HCR/ICR), marks (OMR) and barcodes.
• Forms processing: Extracting the values of form entry fields from a form.
• Image cleanup: Improving the quality of an image such as through
rotation, straightening, color adjustment, transposition, zoom, aligning,
page separation, annotations and despeckling.
• Indexing: Creating metadata that identifies a document.
• Conversion: Transforming a document to different format, such as a
Social & collaboration
• Community management: Supporting the linking of people and formation
• Information exchange: Exchanging data and information between people.
• Discussion: Reaching a common view on a subject.
• Decision making: Reaching a common decision on how to handle a
• Planning: Reaching a common plan how to get to the desired situation.
Search & discovery
• Search indexing: Creating an index of terms that can be searched for.
• Search execution: Searching for results.
• Search result publication: Publishing the results of a search.
• E-Discovery: Searching through large amounts of digital data for a specific
• Data querying: Determining the contents of specific data.
• Data filtering: Determining which data are relevant.
• Data analytics: Answering questions based on data.
• Data mining: Finding patterns and relationships in large amounts of data.
• Machine learning: Answering questions based on data through a self-
• Data visualisation: Representing data in a visual manner such that it leads
Document output management
• Template definition: Defining standard tekst blocks and variables as the
basis for documents.
• Text-data integration: Combining a template (tekst) and structured data in
order to create one or more documents.
• Styling: Setting formatting attributes on a documents such as the font,
color and logo.
• Printing: Printing a digital document on paper.
• Distribution: Sending documents to receivers.
Business process management
• Process modelering: Determining the structure of a process.
• Content routing: Routing content to people.
• Workflow management: Supporting the execution of interative processes
which have a predictable process structure.
• Case management: Supporting the execution of interactive processes in
which the process structure is not pre-determined up-front and in which
the case file is central.
• Straight through processing: Supporting the execution of processes that
are mostly automated.
• Process monitoring: Monitoring the status, quality and lead times of
• Knowledge modeling: Determining the structure of knowledge in the form
of an ontology.
• Knowledge creation: Creating new knowledge, including rules.
• Knowledge acquisition: Collecting knowledge that has been created.
• Knowledge codification: Capturing knowledge and accompanying
metadata in a digital format using an ontology.
• Knowledge storage: Ensuring the availability of codified knowledge.
• Knowledge publication: Making knowledge available.
• Document editing: Creating and changing documents and accompanying
• Document storage: Ensuring the availability of documents.
• Document check-in/check-out: Ensuring that concurrent changes in
documents do not conflict.
• Document versioning: Recording the history of documents.
• Document publication: Making documents available.
Digital asset management
• Digital asset identification: Indicate that something is a digital asset and
capturing accompanying metadata.
• Digital asset storage: Ensuring the availability of digital assets.
• Digital rights management: Ensuring that the rights that are part of digital
assets are respected.
• Digital asset transformation: Transforming digital assets to a different
• Digitale asset publication: Making digital assets available.
Web content management
• Web content editing: Creating and changing web content and
• Web content storage: Ensuring the availability of web content.
• Web content publication: Making web content available.
• Web content personalisation: Adapting web content to the preferences,
role and behavior of people.
• Web content syndication: Making web content available at different
• Web content statistics: Provinding insight into the access to web content.
• Record identification: Indicate that something is a record en capturing
• Record storage: Ensuring the availability of records.
• Record term monitoring: Monitoring the terms for storing and/or
• Record publication: Making records available.
• Record migration: Transforming records to a more durable format or
• Record disposal: Removing a record and potentially moving it to another
• Authentication: Determining the identity of a subject based on an
• Authorisation: Determining whether a subject is authorised to access an
• Encryption: Encoding data so that it is only accessible to owners of a
• Audit: Capturing the access to data such that it can be proven legally.
• Digital signature: Capturing the identity of a subject at specific content
such that it can be proven that it is the source of the content.