Finding the #WIN in Citizen Engagement


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Presented for GovLoop Citizen Engagement Survival Guide online training session:

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Finding the #WIN in Citizen Engagement

  1. 1. Finding the #WIN in Citizen Engagement Dan Munz Center for New Media and Citizen Engagement U.S. General Services Administration August 25, 2010
  2. 2. <ul><li>I’m Dan Munz </li></ul><ul><li>(@ dan_munz ) </li></ul>
  3. 3. <ul><li>I work at the GSA Center for New Media and Citizen Engagement </li></ul><ul><li>(@ GovNewMedia ) </li></ul>
  4. 4. <ul><li>The Center strives to be an incubator and accelerator for government-wide new media and citizen engagement technologies, tools, practices, and policies. </li></ul>
  5. 5. <ul><li>Our mission: </li></ul><ul><li>Government  People </li></ul><ul><li>People  Government </li></ul><ul><li>Efficient & Effective </li></ul><ul><li>(Simple!) </li></ul>
  6. 6. We’re Working On… <ul><li>Ideation and Crowdsourcing </li></ul><ul><li>Contests and Challenges </li></ul><ul><li> NOW </li></ul><ul><li>Engagement Strategy </li></ul><ul><li>Market Research </li></ul><ul><li>Legal and Policy </li></ul><ul><li>Accessibility and Usability </li></ul><ul><li>Terms of Service with New Media Providers </li></ul><ul><li>Building Community and Sharing Best Practices </li></ul><ul><li>Connecting to the Vendor Community </li></ul>
  7. 7. <ul><li> </li></ul><ul><li>Bringing together citizens and government around our nation’s toughest challenges. </li></ul><ul><li>Launching in September. </li></ul>
  8. 8. Today’s session
  9. 9. Survival = Not Fun
  10. 10. Not sustainable .
  11. 12. Closed Government vs. Open Government
  12. 13. “ Webinar” vs. Discussion
  13. 14. One-Way = Not Good Enough
  14. 15. What does a two-way government look like?
  15. 16. <ul><li>Responds on a “human being” scale of time (because that’s the scale its customers work on) </li></ul><ul><li>Puts information where people are looking (because anything else is a waste of time) </li></ul><ul><li>Constantly seeking meaningful feedback (because it knows the value of others’ ideas) </li></ul><ul><li>Delivers services how and when they’re needed (because demand isn’t always predictable) </li></ul><ul><li>Acts like it’s operated by fellow human beings (because it is) </li></ul>
  16. 17. This is unnatural . (That’s why you need a survival guide to do it.)
  17. 18. 1. Mind the gaps (in law and policy)
  18. 19. 2. Empower your skeptics, but own your risk.
  19. 20. 3. Build a process , not a website .
  20. 21. 4. Connecting with people is good. Connecting them with each other is better.
  21. 22. 5. Screw around online. (Effectively!) credit: @levyj413
  22. 23. <ul><li>Thank you! </li></ul><ul><li>@GovNewMedia (work) </li></ul><ul><li>@dan_munz (personal) </li></ul>