Better serving patients with LincDoc and the iPad

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American Outcomes Management was seeking to improve the way it assisted patients and did so by enhancing their own workflow. Field and medical staff can now service patients more efficiently with accurate and time-stamped vital sign recording, on-site drug administration and time saved in verifying patient data. Other departments, such as billing, human resources and pharmacy technicians are provided data seamlessly in exponentially less time than before the implementation of LincDoc and LD-Mobile.

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Better serving patients with LincDoc and the iPad

  1. 1. SUCCEEDING WITH LINCDOC … Better serving patients with LD-Mobile and the iPad AT A GLANCE American Outcomes Management (AOM) is a physician-owned provider of in-home IV (intra-venous) therapy and infusion services seeking to continue to improve its industry-leading level of patient care. Field nurses and company em- ployees were using a paper-based process for its primary account management tool, the multi-page, 3-ply Patient Visit Record form. Information collected is vital to patient medical charts, pharmacists, insurance companies, drug labs and company billing and payroll departments. Use of this form involved manually collecting data from patients in the field, which triggered an enterprise-wide process of faxing, scanning, e-mailing and physical filing. Completed forms, often up to 50/day, were routed through several stakehold- ers, including billing and clinical staff. This led to illegible handwriting, lost/ confused pages, duplicate versions, redundant tasks and the need to excessively verify patient information. All stakeholders would be challenged daily by the complexities of this manual process, sometimes severely hampering workflow. The company also collected physical signatures on its Consent to Services form. Why LincDoc? LincDoc was chosen for its applicability in a mobile environment. LD-Mobile, LincDoc’s iPad and tablet device counter- part, allows (AOM) nurses and other field staff to quickly and accurately collect patient data electronically on a single de- vice and then immediately route it to appropriate stakeholders for approval and workflow progress. LD-Mobile employs the same powerful data field input assistance and extreme connectivity with multiple existing systems, ensuring critical patient data is entered once and provided to all stakeholders. LincDoc allows AOM field staff to time-stamp all electronically submitted forms, a vital step for tracking patient care. LincDoc was also chosen for its simple integration with AOM’s content management system, general ease of use, and return on investment when compared to exhaustive processing of paper forms. Results • Patient Visit Record form approval time decreased from weeks to hours • LD-Mobile time stamps patient vital sign recordings and any instance of eForm use • Patient Visit Record and data automatically dropped into CRM system workflow • Eliminated challenges to workflow from illegible handwriting because of faxing and scanning • All patient data automatically input to electronic medical chart • Nurse visit information time stamped to authenticate relative to medical records, human resources and payroll • No more lost forms or confused pages • Entire billing process simplified, staff and patient billing completed rapidly • Substantial time savings in general workflow from reduction in manual handling, correcting and verifying information • Electronic signatures now used for Consent to Services form, bolstering risk management efforts • Company brand enhanced in marketplace through embrace of mobile business • Eliminated time drag of multiple people handling a single form Kirk Graham, IT Director American Outcomes Management: “LincDoc has become the primary “Linc” between our patients, data, and employees. LincDoc allowed us to turn our familiar paper forms into mobile e-forms increasing our efficiency, eliminating human error, and speeding up our billing process- es, all while saving time, money, and best of all, being green.” “So far everyone is blown away by the system, I can’t keep up with all of the forms they want created.”
  2. 2. SUCCEEDING WITH LINCDOC … Better serving patients with LD-Mobile and the iPad CLIENT BENEFITS Improved information flow LD-Mobile/iPad collected data is submitted to company systems electronically, streamlining billing, patient medical chart maintenance, clinical administration, lab result integration, vital sign recordings and nurse payroll. Improved data confidence Electronic submission via drop-down fields, check boxes and auto-populated eForm content, such as patient name and personal data, greatly reduces prob- ability of human error, thereby reducing time spent in verification and instilling confidence in the data powering company workflows. Improved business functions Outsourced personnel and field staff submit visit data, such as time of arrival, time on site and time of departure, as well as mileage and other expenses directly via LD-Mobile to payroll. All visit information is authenticated quickly and pay- ments are issued faster. Additionally, field staff activity is automatically deposited into Human Resources files via company ECM system. Rapid access to patient data LincDoc’s Web-based repository allows quick look-up of vital patient data for use by pharmacy, field nurses, billing and other critical stakeholders. No more searching and sorting file folders. IN SUMMATION American Outcomes Management was seeking to improve the way it assisted patients and did so by enhancing their own work- flow. Field and medical staff can now service patients more efficiently with accurate and time-stamped vital sign recording, on-site drug administration and time saved in verifying patient data. Other departments, such as billing, human resources and pharmacy technicians are provided data seamlessly in exponentially less time than before the implementation of LincDoc and LD-Mobile. LincWare 3300 Monroe Ave. Suite 201 Rochester, NY 14618 585/563.1669 To learn more about how LincDoc can help you with your medical services company, contact us at 1.585/563.1669 or sales@lincware.com. Susan Bauer, RN Director of Patient Services American Outcomes Management “LincDoc has revolutionized our patient care documentation process by expediting receipt of information, billing and eliminating volumes of paper documents. In real time, the nurse completes his or her notes in the patient’s home and the document is immediately available in the patient’s chart and can be ready for billing within minutes.”

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