Positivity & Feedback How to practice renewed energy, information sharing and personal accountability Presentation by Dan ...
During today’s presentation we will… <ul><li>Learn about Hope’s Story and the concepts of the No Complaining Rule. </li></...
Hope & EZ Tech <ul><li>Professional </li></ul><ul><ul><li>Failed product (batteries). </li></ul></ul><ul><ul><li>Negative ...
An Unlikely Intervention <ul><li>Joyce: the nurse who inspires personal change. </li></ul><ul><li>From venting to reflecti...
Six Months Later <ul><li>Success at work. </li></ul><ul><li>5 Lessons to pass on to her daughter… </li></ul><ul><ul><li>Tr...
Why do we complain? <ul><li>Because we feel helpless or fearful. </li></ul><ul><li>Because it has become habit. </li></ul>...
Effects of Complaining & Negativity <ul><li>Negativity costs the US Economy between $250-$300 billion per year. </li></ul>...
Are you a complainer? <ul><li>I usually share my problems with others. </li></ul><ul><ul><li>7 (Strongly Agree) . . . 4 (N...
Going on a Complaining Fast <ul><li>Try to go without openly complaining for a day. </li></ul><ul><li>Compare the number o...
Your No Complaining Toolbox <ul><li>No Complaining Tools </li></ul><ul><ul><li>“ But” Statements. </li></ul></ul><ul><ul><...
Rethink Your Questions <ul><li>The “Letter” of QBQ </li></ul><ul><li>Begin with “What” or “How,” ( not  “Why,” “When” or “...
How Full is Your Bucket??
The Bucket <ul><li>Everyone has an invisible bucket. </li></ul><ul><li>Interactions with others can either fill or empty t...
The Dipper <ul><li>The other side is that everyone has an invisible dipper. </li></ul><ul><li>The dipper can be used for g...
Positive v. Negative Outcomes <ul><li>When we choose to fill each other’s buckets, we also inherently fill our own with th...
Hanging onto Moments <ul><li>We experience 20,000 moments everyday where we can make a choice to be positive or negative (...
Action #1: Prevent Bucket Dipping <ul><li>Understanding and recognizing bucket dipping. </li></ul><ul><li>Call attention t...
Action #2: Shine a Light on What is Right <ul><li>Call attention to those who have gotten involved or made a positive diff...
Action #3: Make Best Friends <ul><li>Take the time to get to know the people you work with. </li></ul><ul><li>Set up chanc...
Action #4: Give Unexpectedly <ul><li>While it may help to have a formal process, the unexpected appreciation can provide t...
Action #5: Reverse the Golden Rule <ul><li>DON’T: Do for others what you would like. </li></ul><ul><li>DO: Do for others w...
Moving Forward <ul><li>Identify the ways in which you can increase positivity in your life. </li></ul><ul><li>Implement ne...
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Positivity & Feedback

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Using the texts "The No Complaining Rule" and "How Full is Your Bucket," this presentation looks are the dangers of negativity and provides assistance to improvement feedback provision, workplace morale and social interactions.

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Positivity & Feedback

  1. 1. Positivity & Feedback How to practice renewed energy, information sharing and personal accountability Presentation by Dan Hairfield
  2. 2. During today’s presentation we will… <ul><li>Learn about Hope’s Story and the concepts of the No Complaining Rule. </li></ul><ul><li>Highlight important steps to providing feedback and asking all the right questions. </li></ul><ul><li>Reevaluate recognition and the fullness of your bucket. </li></ul>
  3. 3. Hope & EZ Tech <ul><li>Professional </li></ul><ul><ul><li>Failed product (batteries). </li></ul></ul><ul><ul><li>Negative bloggers. </li></ul></ul><ul><ul><li>Aggressive mid-level managers. </li></ul></ul><ul><ul><li>----------------------------- </li></ul></ul><ul><ul><li>Hope’s boss puts her in charge of fixing the company’s negativity problem. </li></ul></ul><ul><li>Personal </li></ul><ul><ul><li>Divorced with 2 kids. </li></ul></ul><ul><ul><li>Daughter is having trouble through a tough social phase. </li></ul></ul><ul><ul><li>Potentially has cancer. </li></ul></ul><ul><ul><li>----------------------------- </li></ul></ul><ul><ul><li>Has a doctor’s appointment to get checked out. </li></ul></ul>
  4. 4. An Unlikely Intervention <ul><li>Joyce: the nurse who inspires personal change. </li></ul><ul><li>From venting to reflecting. </li></ul><ul><li>The No Complaining Fast: how much do I complain? </li></ul><ul><li>The Ripple Effect: intrapersonal to home to work. </li></ul>
  5. 5. Six Months Later <ul><li>Success at work. </li></ul><ul><li>5 Lessons to pass on to her daughter… </li></ul><ul><ul><li>Trust in the bigger plan. </li></ul></ul><ul><ul><li>Find strength in adversity. </li></ul></ul><ul><ul><li>Failure today leads to success tomorrow. </li></ul></ul><ul><ul><li>The worst event in life is often the catalyst for the best. </li></ul></ul><ul><ul><li>Positive or negative: the choice is ours. </li></ul></ul>
  6. 6. Why do we complain? <ul><li>Because we feel helpless or fearful. </li></ul><ul><li>Because it has become habit. </li></ul>Maybe we are just asking the wrong questions…
  7. 7. Effects of Complaining & Negativity <ul><li>Negativity costs the US Economy between $250-$300 billion per year. </li></ul><ul><li>The overflow of negativity decreases satisfaction and productivity. </li></ul><ul><li>90% of doctors visits are stress-related. </li></ul><ul><li>Negative emotions are tied to…decreased life span and longevity, increased risk for heart attack, increased risk of stroke, greater stress, less energy, fewer friends, more pain, less success, etc… </li></ul>
  8. 8. Are you a complainer? <ul><li>I usually share my problems with others. </li></ul><ul><ul><li>7 (Strongly Agree) . . . 4 (Neither) . . . 1 (Strongly Disagree) </li></ul></ul><ul><li>I regularly express my negative feelings to others. </li></ul><ul><ul><li>7 (Strongly Agree) . . . 4 (Neither) . . . 1 (Strongly Disagree) </li></ul></ul><ul><li>I focus more on the causes of problems than the solutions. </li></ul><ul><ul><li>7 (Strongly Agree) . . . 4 (Neither) . . . 1 (Strongly Disagree) </li></ul></ul><ul><li>If my life were a movie, I would classify it more as a drama than a comedy, love story or inspirational tale. </li></ul><ul><ul><li>7 (Strongly Agree) . . . 4 (Neither) . . . 1 (Strongly Disagree) </li></ul></ul><ul><li>I complain a lot. </li></ul><ul><ul><li>7 (Strongly Agree) . . . 4 (Neither) . . . 1 (Strongly Disagree) </li></ul></ul>
  9. 9. Going on a Complaining Fast <ul><li>Try to go without openly complaining for a day. </li></ul><ul><li>Compare the number of urges to complain with the numbers of opportunities that you provide positive feedback or recognition. </li></ul><ul><li>If the numbers are close to a 1:1 ratio or fall more toward the negative, there is work to do… </li></ul><ul><li>If you succeed at a day, why not try a week?!? </li></ul>
  10. 10. Your No Complaining Toolbox <ul><li>No Complaining Tools </li></ul><ul><ul><li>“ But” Statements. </li></ul></ul><ul><ul><li>“ Get to” Statements. </li></ul></ul><ul><ul><li>Turning complaints into solutions. </li></ul></ul><ul><li>Instead of complaining… </li></ul><ul><ul><li>Practice gratitude. </li></ul></ul><ul><ul><li>Provide praise. </li></ul></ul><ul><ul><li>Focus on success. </li></ul></ul><ul><ul><li>Let go. </li></ul></ul><ul><ul><li>Pray and meditate. </li></ul></ul>
  11. 11. Rethink Your Questions <ul><li>The “Letter” of QBQ </li></ul><ul><li>Begin with “What” or “How,” ( not “Why,” “When” or “Who). </li></ul><ul><li>Contain an “I” ( not “they,” “them,” “we” or “you”). </li></ul><ul><li>Focus on action. </li></ul><ul><li>The “Spirit” of QBQ </li></ul><ul><li>No more victim thinking, procrastinating or blaming. </li></ul><ul><li>I can only change me. </li></ul><ul><li>Take action! </li></ul>
  12. 12. How Full is Your Bucket??
  13. 13. The Bucket <ul><li>Everyone has an invisible bucket. </li></ul><ul><li>Interactions with others can either fill or empty the bucket. </li></ul><ul><li>A full bucket represents strength, optimism and a renewed energy. </li></ul><ul><li>An empty bucket poisons our outlook, saps our energy and undermines our will. </li></ul><ul><li>There is a choice to either feel happy or down & deflated. </li></ul>
  14. 14. The Dipper <ul><li>The other side is that everyone has an invisible dipper. </li></ul><ul><li>The dipper can be used for good or evil: fill others’ buckets or dip from them. </li></ul><ul><li>To dip from someone else’s bucket means that we are engaging in negative interaction. </li></ul><ul><li>It is up to you how you choose to use your dipper. </li></ul>
  15. 15. Positive v. Negative Outcomes <ul><li>When we choose to fill each other’s buckets, we also inherently fill our own with the spread of positivity. </li></ul><ul><li>To dip from someone else’s bucket also leads to an emptying of your own bucket. </li></ul><ul><li>So we face the choice everyday – how do you want to influence our relationships, productivity, health and happiness. </li></ul>
  16. 16. Hanging onto Moments <ul><li>We experience 20,000 moments everyday where we can make a choice to be positive or negative (D. Kahneman, Nobel Prize winning scientist). </li></ul><ul><li>65% of Americans say they received NO recognition in the workplace last year (Gallup Research). </li></ul><ul><li>Study on recognition yielded that there is a direct link between regular recognition and praise and specific organizational outcomes. </li></ul><ul><li>Example: Parents and reports cards. </li></ul><ul><li>Tom’s Story: An Overflowing Bucket </li></ul>
  17. 17. Action #1: Prevent Bucket Dipping <ul><li>Understanding and recognizing bucket dipping. </li></ul><ul><li>Call attention to examples of dipping. </li></ul><ul><li>Focus on positivity, recognition and bonding. </li></ul>
  18. 18. Action #2: Shine a Light on What is Right <ul><li>Call attention to those who have gotten involved or made a positive difference. </li></ul><ul><li>Think about those who are always on-time, recognizing others or go above the expectations. </li></ul><ul><li>Pay attention to the comments and goals people set for themselves. Reward them for success. </li></ul><ul><li>Mirror Gratitude: Notice who is always taking the time to recognize others. </li></ul>
  19. 19. Action #3: Make Best Friends <ul><li>Take the time to get to know the people you work with. </li></ul><ul><li>Set up chances to spend time with those you don’t know as well. Catch a meal or go to a campus event together. </li></ul><ul><li>Find out the ways that others prefer to have their buckets filled. </li></ul><ul><li>Make a game of it! Find creative ways to engage others. </li></ul>
  20. 20. Action #4: Give Unexpectedly <ul><li>While it may help to have a formal process, the unexpected appreciation can provide the most joy. </li></ul><ul><li>Positive reinforcement is contagious! </li></ul><ul><li>Give “drops” or thanks you notes to each other. </li></ul><ul><li>Give your time. </li></ul><ul><li>Provide public praise. </li></ul><ul><li>Follow through on commitments. </li></ul><ul><li>Listen carefully and remember. </li></ul><ul><li>Give credit where credit is due. </li></ul><ul><li>Highlight positive credit provided by others. </li></ul>
  21. 21. Action #5: Reverse the Golden Rule <ul><li>DON’T: Do for others what you would like. </li></ul><ul><li>DO: Do for others what they would like. </li></ul><ul><li>There are differences in the ways that people like their buckets filled. </li></ul><ul><li>Ask those around you how they appreciate recognition and positivity. </li></ul>
  22. 22. Moving Forward <ul><li>Identify the ways in which you can increase positivity in your life. </li></ul><ul><li>Implement new recognition techniques with your coworkers, staffs, student groups, family and friends. </li></ul><ul><li>Take the time to appreciate your successes. </li></ul>

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