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How do we scale the ability of Agile coaches and Scrum Masters to help teams change their behaviors and adopt new ways of interacting? In most Scrum team ceremonies, there are behaviors and anti-patterns that constrain team performance. How do we develop coaches, Scrum Masters, and the team members themselves to catch and correct behavior that negatively affect team performance?
This session introduces participants to behavioral markers - observable behaviors that contribute to superior or substandard performance within a work environment. Behavioral marker systems are based on Crew Resource Management research from aviation and other high-stakes teamwork domains. Behavioral marker systems act as both scaffolding and mirror that allows teams to reflect on their own behaviors. The session balances the theory with a mini-case study and "how to" guide for participants to take back to work and try for themselves.