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Mastering human communication patterns

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Mastering human communication patterns

  1. 1. Mastering Human Communication Patterns Dan Hermes .NET Software Consultant Lexicon Systems
  2. 2. The Social Ceiling • It’s why projects fail • It’s the most significant threat in our field • There’s only one way to break through it
  3. 3. Communication • Dependencies • Listening • Expression
  4. 4. Dependencies • • • • What is Communication? Social Contracts Roles Responsibilities
  5. 5. Areas of Awareness • • • • Business Technical Project People
  6. 6. Roles can isolate team members ANALYST PROJECT MANAGER DEVELOPER
  7. 7. Overlapping roles can cause competition and conflict PROJECT MANAGER ANALYST DEVELOPER
  8. 8. Awareness and clarity of roles can unify a team PROJECT MANAGER ANALYST DEVELOPER
  9. 9. Common Languages • • • • • • business requirements specifications high level design high level technical terms high level project terms Agile/Scrum
  10. 10. Listening • • • • Questions Attentive Silence Active Listening Empathy
  11. 11. Listening - Blocks • Inattentive Silence • Negative Emotion • No Common Language
  12. 12. Expression • • • • Brevity Expressing Needs Tact Right to Speak
  13. 13. Expression - Blocks • Low self-esteem • Social Context
  14. 14. Communication • Dependencies • Listening • Expression
  15. 15. Communication • Yours and Mine • Awareness
  16. 16. Resolving a Miscommunication • The Understanding • The Concession • The Steamroll
  17. 17. Resolving a Miscommunication • The Understanding • The Concession • The Steamroll
  18. 18. Communication • Dependencies • Listening • Expression
  19. 19. from the book How to Interact with People: Human Communication in the Software Industry Dan Hermes .NET Software Consultant Lexicon Systems Blog: www.itshopkeeping.com Twitter: @lexiconsystems Website: www.lexiconsystemsinc.com Phone: (781)526-0738 Email: dan@lexiconsystemsinc.com

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