1.
Mastering Human
Communication Patterns
Dan Hermes
.NET Software Consultant
Lexicon Systems

2.
The Social Ceiling
• It’s why projects fail
• It’s the most significant threat in our field
• There’s only one way to break through it

3.
Communication
• Dependencies
• Listening
• Expression

4.
Dependencies
•
•
•
•
What is Communication?
Social Contracts
Roles
Responsibilities

5.
Areas of Awareness
•
•
•
•
Business
Technical
Project
People

6.
Roles can isolate team members
ANALYST
PROJECT
MANAGER
DEVELOPER

7.
Overlapping roles can cause
competition and conflict
PROJECT
MANAGER
ANALYST
DEVELOPER

8.
Awareness and clarity of roles
can unify a team
PROJECT
MANAGER
ANALYST
DEVELOPER

9.
Common Languages
•
•
•
•
•
•
business requirements
specifications
high level design
high level technical terms
high level project terms
Agile/Scrum

10.
Listening
•
•
•
•
Questions
Attentive Silence
Active Listening
Empathy

11.
Listening - Blocks
• Inattentive Silence
• Negative Emotion
• No Common Language

12.
Expression
•
•
•
•
Brevity
Expressing Needs
Tact
Right to Speak

13.
Expression - Blocks
• Low self-esteem
• Social Context

14.
Communication
• Dependencies
• Listening
• Expression

15.
Communication
• Yours and Mine
• Awareness

16.
Resolving a Miscommunication
• The Understanding
• The Concession
• The Steamroll

17.
Resolving a Miscommunication
• The Understanding
• The Concession
• The Steamroll

18.
Communication
• Dependencies
• Listening
• Expression

19.
from the book
How to Interact with People:
Human Communication in the Software Industry
Dan Hermes
.NET Software Consultant
Lexicon Systems
Blog: www.itshopkeeping.com
Twitter: @lexiconsystems
Website: www.lexiconsystemsinc.com
Phone: (781)526-0738
Email: dan@lexiconsystemsinc.com