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Deciding Together Workshop - UX London 2016

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Deciding Together Workshop - UX London 2016

  1. 1. DECIDING TOGETHER UX London Dan Klyn
  2. 2. http://iainstitute.org
  3. 3. Three Tools for Deciding Together
  4. 4. DESIGN IS THE RENDERING OF INTENT Jared Spool
  5. 5. Consensus is a con
  6. 6. Coherence from durable agreement
  7. 7. 1. Dumb Models
  8. 8. “Now that I see it…”
  9. 9. Find a Job Partners Seeking Employment UMJobs.org Schedules Academic HR Staff HR HR Professionals Community of Practice Procedures Workplace Improvement Manage Celebrating Professional Development Health Family Retirement More Rewards Emergency Hardship Program Compliance Hotline Shared Services Center Wolverine Access SPG Ask HR Staffing Leaves of Absence Compensation and Classification Remote Employment Return to Work Mediation Services Workplace Climate Assessment Campus Commitment Nondiscriminat ion Policy Diversity Matters Voices of the Staff Diversity Around Campus Recruiting and Employment Services Successful Employee Selection Temporary Staffing Services Retention Toolkit Termination Unit Cutoff Calendar Retirement Swag E-Verify UMatter Candy J. Johnson Award Distinguished Diversity Leadership Award James T. Neubacher Award President’s Staff Innovation Award Service Awards Staff Stories HR Development Career Development Resources Career Path Navigator MHealthy Abuse Hurts Heath and Medical Benefits Benefits Forms Health Plan Navigator Benefits Plan Rates Health Plans Financial Work/Life Resource Center Kids Kare at Home Early Childhood Education and Care Child Care Centers News Mission and Vision Service Areas Contact + Directions Strategic Plan Confidentiality Statement Statement on Stewardship Other plans (insurance, etc.) Content from Uniquely Michigan Living and Working in Ann Arbor Police Department Oversight Committe Office of Institutional Equity Prescription Drug Plans Dental Plan Vision Plan Regional Campuses Get a Job Do Your Work Take Care About UMHR
  10. 10. GOOD FOR • Establishing what “things” are • Relative understanding of scale • Shake loose from UI-centricity
  11. 11. Make A Dumb Model 10min • A physical inventory of the things
  12. 12. A discussionabout how these two things relate. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  13. 13. The one thing is more important,or there’s more of one thing, in relation to the other thing. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  14. 14. The one is a sub-set of the other, and is of central importanceto the latter. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  15. 15. The one is a sub-set of the otherbut is not core, just a part. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  16. 16. That’s no moon... From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  17. 17. The two things are related however the smaller exists or has presence beyond the larger. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  18. 18. The two things are related, the smaller is not a part of the larger, exists or has presence beyond the larger and is further away in relevance or importanceto the conversation. From The Design Behind The Design Behind The Design, by Jason Hobbs 2014
  19. 19. Make A Dumb Model 10min • A physical inventory of the things
  20. 20. Make Another Dumb Model 10min • A perceptual inventory of thing doing
  21. 21. SHOW & TELL
  22. 22. 2. Tetrad Analysis from the work of Marshall McLuhan
  23. 23. As Tom Wolfe has aptly inquired, What if McLuhan is right? Suppose he is what he sounds like— the most important thinker since Newton, Darwin, Freud, Einstein and Pavlov?
  24. 24. any understanding of social and cultural change is impossible without a knowledge of the way media work as environmentsMassage
  25. 25. Tetrad Analysis
  26. 26. reverse into documentation retrieve dirt + stick obsolesce chalkboard COOLenhance extent of what we can talk about together in real time WHITEBOARD
  27. 27. reverse into depiction retrieve maquettes obsolesce comps enhance ability of architect to describe what might be good to do COOL WIREFRAME
  28. 28. reverse into the product itself retrieve structural engineer’s “working drawings” obsolesce comps HOT enhance ability of designers to indicate how the UI should be built WIREFRAME
  29. 29. Tetrad Analysis
  30. 30. Refactor Your Dumb Model based on Tetrad Analysis of your Metaphor 15min
  31. 31. 3. Performance Continuums From the work of Richard Saul Wurman
  32. 32. EITHER / OR
  33. 33. VS
  34. 34. A map is not the territory it represents, but, if correct, it has a similar structure to the territory, which accounts for its usefulness. - Korzybski
  35. 35. YET
  36. 36. 4 3 2 1 0 1 2 3 4 55 Aesthetics Tangibility
  37. 37. GOOD FOR - Externalizing internal will - Depersonalizing direction-setting - Setting goals and establishing O’s (vs KR) - Measuring the gap betweencurrent state and desired future state(s) Modeling stakeholders’ intent
  38. 38. NOT GOOD FOR - Stakeholders are unwilling to decide - Stakeholders are unwilling to prioritize - Fear is a primary energy source in the organization Certain conditions are unhelpful
  39. 39. Build An Intention Model based on prior conceptual models + tetrad analysis 15min
  40. 40. Service Acquire Local Files Stream About me, for me About me, for others
  41. 41. Render Your Intent describe the changes that you’d make to the product to better align it with your team’s intent 15min
  42. 42. TACTICS - Do the session around this by itself; don’t try to make it part of another meeting - Emphasis in the tabulated results can be positional movement, or magnitude of the “gap” to close, or both For Intention Modeling
  43. 43. INTENT STRUCTURE MEANING
  44. 44. @undrstndng http://understandinggroup.com @danklyn
  45. 45. Works Cited 4 Jared Spool. (2003) UIE Tips: Design is the Rendering of Intent. Accessed at: https://www.uie.com/brainsparks/2013/12/30/uietips- design-is-the-rendering-of-intent/ 5 Photograph titled Welsch Choir [no date recorded]. From the George Grantham Bain Collection, Library of Congress Accessed at: http://www.loc.gov/pictures/item/ggb2006010482/marc/ 6 Toolshed. West Dean College, West Sussex England UK. (2016) Photo by Dan Klyn. 7 - 8 Zoolander. (2001) Parmount Pictures. 18 - 24 Jason Hobbs, The Design Behind The Design Behind The Design. (2015) Accessed at: http://www.slideshare.net/jasonhobbs77398/the-design- behind-the-design-behind-the-design 25 Joshua Prince Ramus (2006), Behind The Design of Seattle’s Library [TED talks]. Accessed at: https://www.ted.com/talks/joshua_prince_ramus_on_seattl e_s_library?language=en 26 March 1967, A Schoolman’s Guide To Marshall McLuhan. John M. Culkin. Saturday Review Magazine 27 March 1969, The Playboy Interview: Marshall McLuhan. Playboy Magazine 28 Marshall McLuhan predicts Amazon 29 Marshall McLuhan and Quentin Fiore (1967). The Medium is the Massage New York: Random House. 32 McLuhan on Hot and Cool medium 38 Calamity Jane. (1963) Warner Brothers 39 Pillow Talk. (1959) Universal International 41, 42 American Memory collection images 44 Rocky IV . (1998) Metro Goldwyn Mayer. 45 Richard Saul Wurman, Alan Levy, Joel Katz (1972). The Nature of Recreation. Cambridge: MIT Press. 46 Alfred Korzybski (1939). Five Lectures on General Semantics. Accessed at: https://archive.org/details/FiveLecturesOnGener alSemantics-korzybski1939 52 Sir John Gilbert (circa 1873) Trinculo, Stephano and Caliban 55 Community (2013 ) Sony Pictures Television

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