(Collaboration) Stop Pushing, Get Your Team to Pull!
Most collaboration deployments rely on luck, or a hope that "buying the best" will make for collaboration success. You'd have better odds playing the lottery than expecting that kind of strategy to work out.
The unfortunate truth is that most collaboration implementations are not designed and pre-loaded to solve actual business problems or to expedite the daily work that real employees need to get done on a regular basis.
As a result, most collaboration deployments are doomed to failure.
Dan Keldsen, collaboration expert and principal consultant at Information Architected, shows you how to stack the odds in your favor with: * Pre-engagement, rollout and post-rollout strategies that get more people using your platform right out of the gate and on into the future.
* War stories of collaboration deployments gone bad.
* Top reasons why people DO use (and even love) their collaboration platform.
* And a combination of techniques from the realms of influence, gaming, design and Agile that increase user adoption.
(Collaboration) Stop Pushing, Get Your Team to Pull!
Presented on behalf of: Stop Presented by: Pushing, Dan Keldsen, President of Get Your Team to Pull! www.InformationArchitected.com Hashtag for Webinar: #e2pull @dankeldsen @centraldesktop
About Dan KeldsenExpertise:• Innovation management• Social business• Enterprise 2.0/Web 2.0Background• Information Architected: president and Principal Consultant• AIIM International: former director and co-founder, Market Intelligence unit• Delphi Group: former senior analyst, consultant and CTO
What We’ll CoverStrategies for: Pre-engagement Rollout Re-engagementWar stories: Collaboration deployments gone badSuccess stories: Top reasons why people DO use (and even love) their collaboration platformBased on Techniques from: Marketing, Sales, Influence, Gaming, Design and Agile that increase user adoption and engagement
3 Collaboration Crutches1. We’ve been taught not to collaborate2. Management is anti- collaboration3. Technology only magnifies collaboration skills & attitude Bonus Content: Listen to interview with Carlos Dominguez of Cisco on Virtual Collaboration Problems: http://bit.ly/xQYbH
No More Spray & Pray It’s Time to Focus Image Source: Halo – Microsoft Studios and Bungie Software
Bonus Content: See video of 2009 E2.0 Keynote presentation at http://bit.ly/r7sfMD
Has an inability to effectivelycollaborate negatively impacted your organization? (n=114) Source: Information Architected, Inc.
Insights from IBM’s Global CIO Study High-Growth CIOs • Actively use collaboration and partnering technology within IT organization 60 percent more often • Spend 94 percent more time integrating business and technology to innovate • Devote 87 percent more of their time to enabling business and corporate vision Low-Growth CIOs Mired in tactical execution and IT issues
What You Wanted to KnowWe asked: You answered: • What is the process/strategy?Do you have any • How do you avoid confusing people and have simpler tools?specific concerns • How do you build buy-in?about pre- • How do you get employees to not be afraid of the system? (It wasengagement to created to be helpful, not hurtful) • How to get users to contribute?post-engagement • How do you guarantee buy-in before launch?process? • How to market collaboration as a benefit for all parties? • How to engage different audiences for collaboration?
After Launch… Photo: NASA…is Where You Succeed or Fail…
Not When You Wave Goodbye… Photo: NASA And Go Home…
Pre-Engagement Questions to Ask for Collaboration• What’s the context?• What goes in here?• Who has access?• Where’s my old stuff?• Is this an empty library and we have to figure it out?• Is there content or conversations that should NOT go in here? If so, where do they go?• Why should I use this system vs. something else?• Does anyone own this?• Who do I ask for questions?• Is there training?
Myth People Hate Change Photo Credit: http://www.flickr.com/photos/mararie/1341257723/2
Croc Brain is Picky ( It will ignore you if possible ) Source: Pitch Anything by Oren Klaff
3 Key Stages in the Lifecycle Enthusiast Mastery Regular Habit-Building Source: Amy Jo KimNewbieOnboarding
Deconstructing Engagement Loops Visible Progress Positive EmotionStats / Challenges / Awards / Messages Fun / Delight / Trust / Pride / CuriousPlayer (re)Engagement (social) Call to Action Source: Amy Jo Kim Task / Mission / Game / Quiz / Gift Customize / Share / Help / Compete Newbie Onboarding
Common Collaboration CasesThree primary use cases tend to be: 1. Find a specific piece of information (library) 2. Complete a specific task 3. Find an expert or appropriate person 4. Collaborating to create, locate, update or complete the above
Show Progress & What’s Next Source: LinkedIn – Profile CompletenessFeedback is key toengagement, andengagement is whatmakes collaborationsystems successful.No engagement =no use =complete waste Source: http://dribbble.com/shots/142779-Progress-bar-lives
Different VIEWs on Decision-Making and Problem-Solving Orientation to Change Explorer Developer Manner of Processing External Internal Ways of Deciding Person Task Bonus Offer: For webinar attendees, take advantage of free VIEW for Two offer: bit.ly/opgLWI
Complications of Real Work Info is Everywhere, Time Available and In Many Forms Urgency Varies
Feedback Feeds Forward So Get Out of Your Cube and Get to Know Your 3 Cs and Turn on the Engagement Loop! Photo credit: http://www.flickr.com/photos/sundazed/1450388845/
Recap: 3 Major Frames Strategy of 3 Cs Engagement Pre- of Lifecycle ofEngagement, Content, Newbie,Roll-out, Re- Context, Regular,Engagement Community Expert
Questions? Comments?Dan Keldsen, President Isaac Garcia, CEOInformationArchitected.com CentralDesktop.comdk@InformationArchitected.com firstname.lastname@example.org Twitter: @dankeldsen Twitter: @isaacgarcia 617.933.9655 866.900.7646