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True Lies
I’m a rabbit!




This is NOT a rabbit
Preach brand leadership
and product benefits
Build a love story
with your consumer
Build a love story
with your consumer
Marketing is about creating
best sellers, blockbusters and hits
The future is about
selling less of more
The future is about
selling less of more
Drive traffic in-store
and to your website
Fish where fish are
Listen to consumer tests
89%
  ‘What kind of coffee do you prefer?’
  DARK - RICH - HARDY - ROAST


Listen to consumer tests
Listen to consumer tastes
Test




Listen to consumer tastes
Test



Happy
           NOT satisfy
 27%
             73%




 Listen to consumer tastes
Test             Universality



Happy
           NOT satisfy
 27%
             73%




 Listen to consumer tastes
Test             Universality

                         Happy
                          60%

Happy
           NOT satisfy
 27%
             73%
                            NOT satisfy
                              40%




 Listen to consumer tastes
Test             Universality     Variability

                         Happy
                          60%

Happy
           NOT satisfy
 27%
             73%
                            NOT satisfy
                              40%




 Listen to consumer tastes
Test             Universality     Variability
                                              Happy
                         Happy                 78%
                          60%

Happy
           NOT satisfy
 27%
             73%
                            NOT satisfy
                              40%
                                          NOT satisfy
                                            22%




 Listen to consumer tastes
Embrace the diversity!
        Test             Universality     Variability
                                              Happy
                         Happy                 78%
                          60%

Happy
           NOT satisfy
 27%
             73%
                            NOT satisfy
                              40%
                                          NOT satisfy
                                            22%




 Listen to consumer tastes
Advertise the right message
Play your genuine brand role
Play your genuine brand role
Internet and mobile
help your brand go global
New media use
is mainly personal and local
Control the 4 Pʼs
Let the consumer do YOUR job
TV is THE place to do branding
Time Spent                           Budget Spent
                    Magazines
                      3%
    Web           Newspapers
    47%              3%                                  TV
                                          Print
                                                        73%
                                          9%
                          TV       Outdoor
                         25%         7%
                                                Radio
                                Digital & Mobile 5%
          Radio
                                       5%
          22%
                                    Cinema
                                       1%




TV is THE place to do branding
Consumer TV ad recall
continues to drop
Consumer TV ad recall
continues to drop
Media fragmentation
is a nightmare
39% of North Americans
      simultaneously
      watch TV and use the Internet




Media fragmentation
is a nightmare
Multi-tasking
is a land of opportunities
Weekly Hours spent
                        Net Users                                                   Others




         +13                                                                                                                                 11.7
                                                                                                                                                    11.2


                                                                                                                8.2

                                                                                                                       6.8
                                  1.7 1.8
                                             1.9                  2.7
                             es                      0.5                     1.9      2.4    2.7
                          zin
                       aga                   s
                 e   rM                    me
            ap                           Ga
          gP                         gP
                                       C
                                                               VD
                                                                  s
   a   din                        yin                   gD
Re                          Pla                      hin                               rs
                                                tc                                   pe
                                             Wa                                  s pa
                                                                               ew                                dio
                                                                         e   rN                                Ra
                                                                    ap                                     o
                                                                  gP                                    gt
                                                           a   din                              te   nin                                     TV
                                                      Re                                    L is                                         g
                                                                                                                                      hin
                                                                                                                             W   a tc




Multi-tasking
is a land of opportunities
Optimize your media investment
Synergyze your media investment
Synergyze your media investment
Monitoring and measuring ROI
is mandatory
Awareness


                      1- Interest
                      From ʻWho are you?ʼ
                      to ʻWhat do you propose?ʼ




                                2 - Search
                                From ʻWhat do you propose?ʼ
                                to ʻLet me check...ʼ




                                        3 - Acquisition
                                        From ʻLet me check...ʼ
                                        to ʻOk! Letʼs try!ʼ




                                     4 - Relationships
                                     From ʻOk! Letʼs try!ʼ
                                     to ʻThereʼs something special between us.ʼ




                                     5 - Ambassadorship
                                     From ʻThereʼs something special between us.ʼ
                                     to ʻI love you.ʼ




Foretelling is now possible
ʻStarifyʼ your product
Fix your product
Consumer Relationship Management
is the holy grail
Who REALLY
     controls
the interactions
    between
   the vendor
       and
 the customer?




     Consumer Relationship Management
     is the holy grail
Providing customers
               with tools and methodologies
               to engage with me on the market




Vendor Relationship Management
drives more business
Best practices
improve your business
Best practices
lead to average
Best practices
lead to average
Social network




                                                         Media Aggregator
           Power                                                                                           Technology
                 Collective intelligence                 Sharing platform                            Open Source
                                                                                                Web Semantic
                                                                  Blogs
                                   Everyone                                                 Mashup
                                                             Online community        Folksonomy
                                           Opinion leaders                            AJAX
                                                             Personal website       RSS
                                                    Brand                     XML
                                                                       Meta Tags
                                                  Institution
                                                         tv          HTML
                                                       radio        All Right reserved
                                              computer
                                           ipod      Documente-commerce                Creative Commons
                                 cellphone
                         smartphone                Audio
                                                         R&D      shop in the shop                                 Legal
                  access point
                                               Video     Agencies        long tail era
      Mobility                      Integrated document                       mashup
                                                  User participation
                                                                             multi actor development
                              Interactive document
                                                      User generated content
                                                                                   life integrated consumption
                        Cognitive deduction
                                                User Lead

                                                                  Co-creation                           Commerce
                 Content


                                    R&D                                         Personalization
                                                    Advertising




Itʼs not about marketing changes
Itʼs about changing marketers

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TheTrendwatch #09bis (true lies)