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Inforln.com ERP LN 10.4 Managing the Integration Between Service and Quality Management

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Inforum 2014 Infor ERP differences training for Infor Ming.le, Infor Cloudsuites and Infor ERP LN. These presentations explain how to use new functionality enhancements in Infor LN 10.4 and other applications within the vertical industry Cloudsuites. There are Cloudsuites for Financials, Aerospace and Defense (A&D), Automotive, Industrial Machining and Equipment and other discrete manufacturing industries. If you still have Baan 4, FourthShift, Microsoft Dynamics GP, SAP R/3 or any other legacy ERP, then you might want to consider Infor LN. We specialize in Baan 4 to LN migrations but can handle upgrades from virtually any manufacturing ERP system to the new Infor CloudSuites. For more information and how-to content, visit http://inforln.com or contact Dan Aldridge, CEO of Performa Apps, at 703.251.4504.

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Inforln.com ERP LN 10.4 Managing the Integration Between Service and Quality Management

  1. 1. 1Copyright © 2013. Infor. All Rights Reserved. www.infor.comCopyright © 2013. Infor. All Rights Reserved. www.infor.com 1 LN: v10.4 Managing the Integration Between Service and Quality Management Rollout training Campus Course Code: 02_0021040_EEN0456_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.com
  2. 2. 2Copyright © 2013. Infor. All Rights Reserved. www.infor.com Agenda • Why • Big picture • Business value • Pain & perspective • Business Requirement • How • Solution Overview • Solution Process • What • Solution Details • Demo • Summary
  3. 3. 3Copyright © 2013. Infor. All Rights Reserved. www.infor.com Non-Conformance Reports – the bigger picture • Compliance Management systems: • Quality - ISO-9001 • Safety – AS 4801 • Environmental - ISO -14001
  4. 4. 4Copyright © 2013. Infor. All Rights Reserved. www.infor.com Perspectives - example
  5. 5. 5Copyright © 2013. Infor. All Rights Reserved. www.infor.com The business requirement • Create Non-Conformance Material Reports from Service • Link and existing NCMR to Service objects • Link a Disposition to a Service object http://www.camstar.com/resources/glossary/definition-of- nonconformance-management/
  6. 6. 6Copyright © 2013. Infor. All Rights Reserved. www.infor.comCopyright © 2013. Infor. All Rights Reserved. www.infor.com 6 High level Process
  7. 7. 7Copyright © 2013. Infor. All Rights Reserved. www.infor.com Call Non-Conformance - Disposition Service Order Maintenance Sales Order Work Order Batch Repair Work Order Supplier Claim Customer Claim Solution Overview Manual Link select NCMR/Claim Manual Link Manual Link Create Non-Conf Create Non-Conf Manual Link Manual Link Manual Link 2 3 4 5 69 7 8 Service Order Activity Work Order Activity Out of Scope Materials Material
  8. 8. 8Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution: the process
  9. 9. 9Copyright © 2013. Infor. All Rights Reserved. www.infor.comCopyright © 2013. Infor. All Rights Reserved. www.infor.com 9 Demo
  10. 10. 10Copyright © 2013. Infor. All Rights Reserved. www.infor.com Demo • Create a NCMR from an Outgoing Subassembly • Link an existing NCMR to a Claim
  11. 11. 11Copyright © 2013. Infor. All Rights Reserved. www.infor.com Summary: • Back to the bigger picture: • Forced by government regulations like e.g. FDA • Forced by (potential) customers • Summary of: • Business Value • Pain: not compliant, non-structured process • Perspective: satisfied customer(s), new market share, more revenue, being compliant
  12. 12. 12Copyright © 2013. Infor. All Rights Reserved. www.infor.com

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