My Contact Information Aaron Wengertaaronw@natr.com P 801-342-4692 F 801-342-4579 75 E. 1700 S.Provo, UT 84606
This webinar will be recorded and can be viewed at www.nspwebinars.comTo listen to the recording by phone 1-712-432-0453 PIN 338496 Not a toll-free call
Enter your questions, we’ll have themanagers answer when we conclude
July Action Item!• We’d like to create a gallery of NSP retail shops for others to see and get ideas!• Please send photos (inside and outside) of your store to me.• Send them by using www.wetransfer.com
Nora Weigl – Swainsboro, GA• Area Manager• Married for 28 yrs to wonderfully supportive husband Scott• Two teenagers, Grant and Lexi, both NSP babies!• Introduced to NSP 33 yrs ago at the age of 15
Nora Weigl – Swainsboro, GA• Hobbies include: – Reading God’s word daily – Traveling and fishing or anything to do with the water – Boot camp and running early in the morning – Spending time with her family
Mike Peterson• Born in Oregon around natural healing but went the doctor route for awhile until I got smart again• With my partner, Maggie Saucedo, am an Area manager• Have been a manager for 14 years, with NSP for about 16 years• Started due to health problems• Am a partner in Natures Solution, a shop in Old Town Spring, a small shopping area north of Houston
What do you do on a daily basis togive your customers a comfortableand great experience while sharing NSP?
It Smells Great!• Use the Nebulizing Diffuser• Lavender & Lemon – Relaxes muscles – Energizes the mind• No Patchouli
Make People Feel IMPORTANT• Greet Everyone who walks in – How can I help you? – Remember their issue/products – What is their issue? – What products do they purchase• Use a Rolodex
What small and simple things you’ve done to make your retail store unique (arrangements,interaction with customers, etc.).
Fixtures Make a Difference• Same type per classification• Lots of height• No clutter• Posters by merchandise• Straight lines of bottles• Look for used!
Positioning is Important• Always put new items and bestsellers up front• Never mix classifications• Make it pretty when customers walk in• Make a small consult area• Reference Material• Collect Collateral• Use your porch!
Lights, Camera, Lots of Action! Last but definitely not least, use lots and lots of lights!
Jennifer Hochell-Pressimone Regional Manger Clermont, FL
Jennifer Hochell-Pressimone• Certified Natural Health Consultant• Certified Holistic Aromatherapist• Owner – Clermont Herb Shoppe & Day Spa• Owner – JennScents Aromatherapy• Author• International Educator• Mother of 2 dogs and a cat
Great Customer Experiences• Greet every customer• Listen• Share• Help them find a solution within your shop• Refer to references• Make them feel at home
What Makes Your Store Unique?• Use customers name and ask about their family• Warm, home-like atmosphere• Arrange shop by body systems with shelf talkers• Reference book section• Education station• Customer appreciation program