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Process Mining Intro              Email: dafnal@nool.co.ilDafna Levy    Phone: +972 (0)54-6881739
ChallengesBusiness processes:   • Need to be customer     centric (quality, speed,     reducing contacts)   • Need to be e...
Typical Situation          Ideal     Process         Process    Reality                              3
Root Causes     Subjectivity   Everyone sees only a part     Exceptions           Poor visibility                         ...
Processmining canhelp by ...              5
Leveraging IT Data When processes aresupported by ITDetailed logs record: • Executed activities • When • By whom          ...
Data Requirements     Process Instance or 1     Case identifier     Status or Activity 2   attribute (process     step)   ...
Process Mining  Extract ‘As-is’ process from existing IT data Advantages:   • Objective (fact-based)   • Quick (automated)...
Process MiningProject • Determine   • Via DB          • Analyze ‘As-   • Present results   questions     administrator    ...
Purchasing Process       Planned       Actual Process       Process       6 days (up to 48      Goal: 3 days        days) ...
Benefits (1)Enables Waste Visibility  • Hidden Activities
Benefits (1)Enables Waste Visibility  • Idle times in process
Benefits (1)Enables Waste Visibility  • Animation reveals    bottlenecks & repetitions
Benefits (2)Verify compliance regarding the approved and  official process flow  • Visual Comparison  • Explicit checks:  ...
Benefits (2)Discover compliance issue• Skipped activities
Benefits (2)Segregation of duties• Violation of the  4-eyes rule
Benefits (3)Social collaboration patterns
Benefits (3)Comparing employees  performance
Benefits• Get objective picture of actual processes• Discover waste (to improve quality and  cost)• Monitor effects of pro...
When not applicable?• Completely manual processes (no data  available)• Data is known not to be trustworthy (does  not rep...
ContactFluxicon     Email: anne@fluxicon.com             Phone: +31-62-4364201             Web: http://fluxicon.comDafna L...
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Process Mining Intro (Eng)

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Process mining introduction based on examples with Disco, a process mining tool of Fluxicon.

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Process Mining Intro (Eng)

  1. 1. Process Mining Intro Email: dafnal@nool.co.ilDafna Levy Phone: +972 (0)54-6881739
  2. 2. ChallengesBusiness processes: • Need to be customer centric (quality, speed, reducing contacts) • Need to be efficient (costs, reducing waste) 2
  3. 3. Typical Situation Ideal Process Process Reality 3
  4. 4. Root Causes Subjectivity Everyone sees only a part Exceptions Poor visibility 4
  5. 5. Processmining canhelp by ... 5
  6. 6. Leveraging IT Data When processes aresupported by ITDetailed logs record: • Executed activities • When • By whom 6
  7. 7. Data Requirements Process Instance or 1 Case identifier Status or Activity 2 attribute (process step) One timestamp for 3 status change, start or completion of activity
  8. 8. Process Mining Extract ‘As-is’ process from existing IT data Advantages: • Objective (fact-based) • Quick (automated) • Complete (all variations) 8
  9. 9. Process MiningProject • Determine • Via DB • Analyze ‘As- • Present results questions administrator is’ process (e.g., report, • Process • CSV file or • Answer presentation, scope database questions workshop etc.) • Which IT extract systems
  10. 10. Purchasing Process Planned Actual Process Process 6 days (up to 48 Goal: 3 days days) 10
  11. 11. Benefits (1)Enables Waste Visibility • Hidden Activities
  12. 12. Benefits (1)Enables Waste Visibility • Idle times in process
  13. 13. Benefits (1)Enables Waste Visibility • Animation reveals bottlenecks & repetitions
  14. 14. Benefits (2)Verify compliance regarding the approved and official process flow • Visual Comparison • Explicit checks: • - Existing model • - Rules
  15. 15. Benefits (2)Discover compliance issue• Skipped activities
  16. 16. Benefits (2)Segregation of duties• Violation of the 4-eyes rule
  17. 17. Benefits (3)Social collaboration patterns
  18. 18. Benefits (3)Comparing employees performance
  19. 19. Benefits• Get objective picture of actual processes• Discover waste (to improve quality and cost)• Monitor effects of process changes• Verify that rules and prescribed processes are followed in reality 19
  20. 20. When not applicable?• Completely manual processes (no data available)• Data is known not to be trustworthy (does not represent the real process)• Problems that need to be solved are not related to the process 20
  21. 21. ContactFluxicon Email: anne@fluxicon.com Phone: +31-62-4364201 Web: http://fluxicon.comDafna Levy Email: dafnal@nool.co.il Phone: +972 (0)54-6881739

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