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Giant 2015: CTRL Z, A Practitioner's Support Group

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A discussion in how we can better ask and offer support within our teams when projects and situations occur that are unexpected or non-ideal. This presentation was paired with a live-demo and discussion.

Published in: Design
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Giant 2015: CTRL Z, A Practitioner's Support Group

  1. 1. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC #SupportUX
  2. 2. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC ●  UX Designer ●  EPAM Systems ●  Philadelphia, PA #SupportUX
  3. 3. CTRL+Z A UX Support Group
  4. 4. “Experience is what you get when you didn’t get what you want.” -  Randy Pausch
  5. 5. Survey: A Show of Hands
  6. 6. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Berated by a colleague The Newsroom, HBO
  7. 7. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Not told what to actually change Dexter, Showtime
  8. 8. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Personally Attacked Mad Men, AMC
  9. 9. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Faced with Silence
  10. 10. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Minnesota Nice
  11. 11. Survey: Hands are still up
  12. 12. The Challenge Case Study
  13. 13. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Empathy is Key Bruce Almighty
  14. 14. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC We are the worst examples Battlestar Galactica, SyFy
  15. 15. We cannot offer kudos and praise without also supporting one another through more challenging experiences
  16. 16. How: 3 Methods
  17. 17. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC 1. The Critique’s Critique Agents of Shield, ABC
  18. 18. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Today’s Process ●  Quick emails ●  Skype ●  Slack ●  Basecamp
  19. 19. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC What’s Missing: Empathy ●  Motivations ●  Context ●  Personal Investment ●  Support and Awareness
  20. 20. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Solutions ●  Face to Face follow up (#face2facesales) ●  Require individual interpretations ●  Support your team
  21. 21. The Critique’s Critique Case Study
  22. 22. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC 2. Good Cop Bad Cop The Lego Movie
  23. 23. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Today’s Process is Good Cop ●  Notes ●  Schedule Management ●  Support Client/Team Needs
  24. 24. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC What’s Missing: Bad Cop The Lego Movie
  25. 25. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Benefits & Solutions ●  Safety Net / Barrier ●  Mitigate Frustration ●  Fresh Perspective ●  YOU MUST ASK FOR IT!
  26. 26. Good Cop, Bad Cop Case Study
  27. 27. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC 3. The Stakeholder Interview Daredevil, Netflix
  28. 28. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Today’s Process
  29. 29. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC What’s Missing: People ●  The ‘Why Bother’ ●  Understanding / Care ●  Motivations / Desires
  30. 30. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Solution: Conversations
  31. 31. Stakeholder Interview Case Study
  32. 32. When? Every. Single. Day.
  33. 33. Time for some improv Showtime
  34. 34. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Volunteers Assemble! ●  Project Manager ●  Tech Lead ●  Umpire ●  and the front row...
  35. 35. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Set the Stage It’s the end of Sprint 3. The agency of repute and client team have gathered to review progress and to solicit feedback on the latest designs and features. Let’s watch
  36. 36. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Afterwards... After the meeting, the consultants return to their offices to continue work on the project. The following is unscripted. Let’s watch.
  37. 37. Lessons Learned Wrap Up
  38. 38. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Team Support is not Natural Game of Thrones, HBO
  39. 39. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Support is a Basic Need
  40. 40. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC We are already trained Ghostbusters
  41. 41. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC So… ●  Nobody is a stranger to experience ●  Debrief sessions – in person ●  Good cop/bad cop – team support ●  Stakeholder Interviews – individual support ●  All at no cost to time, budget or scope!
  42. 42. #supportUX @dafark8 June 2015 GIANT 2015, Charleston SC Let’s Enable Stronger Teams
  43. 43. Thank you no, seriously. You rock.

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