New ISO Consumer Product Safety Standard


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Presented at the 2013 North America Product Safety Summit

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New ISO Consumer Product Safety Standard

  1. 1. TheNewISOConsumer Product SafetyStandard 2013 North America Product Safety Summit Andy Dabydeen September 11, 2013
  2. 2. 1 CT’s core business is retail Preparing Canadians for the Jobs & Joys of Life in Canada Customer Automotive Living Fixing Playing / Sporting Goods Apparel Retail banners Business categories Products and services 1 Wehavesixkey businesscategories  Home cleaning  Home decor  Home org  Kitchen  Backyard living & fun  Gardening  Outdoor tools  Seasonal  Home Services  Gas  Auto parts  Tires & power sports  Auto Service  Car care & accessories  Roadside assistance  Home repair  Paint  Tools  Hockey  Golf  Cycling  Fitness  Camping  Hunting  Fishing  Industrial wear  Men’s wear  Women’s wear  Athletic apparel  Footwear  Credit cards  Retail deposits  In-store warranties  Insurance  Deferred & instalment payments 2012 revenue = C$11.4B C$7.8B C$1.6B C$1.0B C$1.0B Reporting segments Financial Services Retail
  3. 3. 2 CT’s retail network across Canada 2 Atleastone CanadianTire storeiswithin 15minutesof 90%of Canadians Store count as at December 29, 2012 Ontario 200 127 146 164 59 Quebec 99 182 48 62 - West 136 157 151 38 25 East 55 29 41 35 3 4CTRdistributioncentres 2Mark’sdistributioncentres 3transloadfacilities 3autopartsdistributioncentres 1FGLSportsdistributioncentre
  4. 4. 3 Why a guidance standard? 3 Manufacturing Retail Retail Consumer Online ConsumerInternet
  5. 5. 4 ISO 10377 Consumer Product Safety Focused on suppliers of consumer products – including all actors within the supply chain – not just manufacturers – Broad definition of consumer products used, which may be constrained by jurisdictions – however, in the absence of consumer protection laws, the standard could be used for any product made available to consumers It is a guidance standard, not intended to be auditable, but a series of best practices for industry to facilitate safer products being sold to consumers • The standard is focused on providing guidance to small-to- medium sized businesses primarily
  6. 6. 5 The Supply Chain Context 5 Design Material Manufacture Component Manufacture Manufacture Assembly Transport Distribute Import / Export Storage Retail Design Production Marketplace
  7. 7. 6 Standard in Brief – Basic Principles All actors within the supply are responsible for safety in consumer products, from design, through production, and into the marketplace – It is cheaper and more effective to address product safety issues in design, than in the marketplace Organizations should be committed to product safety – Management accountability for product safety – Competent and sufficient resources to deal with product safety – Documentation and document retention processes in place – Continuous improvement processes (and the supporting culture) – Be aware of laws, regulations and acceptable best practices that govern products in marketplace jurisdiction
  8. 8. 7 Implementing Product Safety Guidelines • Executive sponsorship is critical • Build a compelling roadmap – risks and opportunities lie ahead • Getting the right people and resources; supplier engagement • Implement sustaining processes • Changing to a product safety culture 7
  9. 9. 8 Making the Case for Investing 8 Raw Materials Manufacturing Retail Consumers Reputation Brand Complexity Cost Experience Loyalty Compliance Investment Value Product safety presents many risks and opportunities for retailers Customer ambassador
  10. 10. 9 Standard in Brief – Safety in Design • Safety starts with design specification – Product specific attributes – Taking into consideration, the entire lifecycle of the product – Safety considerations in design – Marketplace input • Risk management processes – evaluation, hazard identification and exposure analysis – Reduction of risks – Risk communication • Documentation of the process and the output of design MISUSE (predictable) IDEAL (predictable) Foreseeable IntendedUse YES YES NO NO UNPREDICTABLE MISUSE Continuous improvement
  11. 11. 10 Consumer Expectations & Awareness 10 Regulations Standards Accepted Best Practices Features / Functionality Performance / Durability minimum Neglecting to do the minimum guarantees failure ... and, customers will know.
  12. 12. 11 Standard in Brief – Safety in Production Production management processes need to be in place to ensure safe products are being produced – Design specification validation – with designer, customer and may include prototypes – Readiness for production – management, processes, tooling, training, raw materials specification, and awareness of supply chain constraints Manufacturing safe products, consistently – Raw materials inspection and inventory management – Monitoring the execution of manufacturing to ensure consistency and quality – Validating the manufacturing processes with product testing and certification – Monitoring the marketplace for continuous improvement Distribution of the final product to the marketplace
  13. 13. 12 Standard in Brief – Safety in the Marketplace Prior to purchasing a product, marketplace actors are advised to verify the products they’re purchasing, meets their requirements (including safety, standards and regulatory) – After purchase, marketplace actors are advised to continue verification Marketplace actors should proactively collect and analyze data from their customers, to feed into continuous improvement processes Product incident management process to quickly and effectively deal with customer reported incidents – and be aware of incident trends – Note ISO 10393 Consumer product recall – Guidelines for suppliers
  14. 14. 13 13 this CHANGES everything
  15. 15. Contact