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Safety Management BestPractices: A Manufacturer’sand Retailer’s RoundtableICPHSO: 2012 Annual Meeting and TrainingSymposiu...
Our core business is retailWe have six key                                                           Customerbusiness cate...
Importance of Consumer Product SafetyProduct safety presents many risks and opportunities for retailers                   ...
Evolution of Product Safety                                                                       Traditional             ...
Consumer Expectations & AwarenessNeglecting to do the minimum guarantees failure ... and, customers will know.        Feat...
Internal and external expectationsProduct safety practitioners accountable to management & the law          Shareholder / ...
Globalizing for complexityRaw Materials ..... Components .... Manufacture ............ Retail                             ...
Product safety’s future                                      Raw MaterialProactive                                        ...
Getting to the future• Know your gaps                         • Sustained processwith product safety                      ...
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ICPHSO 2012 Safety Management Best Practices

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My presentation at ICPHSO 2012.

Published in: Business
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ICPHSO 2012 Safety Management Best Practices

  1. 1. Safety Management BestPractices: A Manufacturer’sand Retailer’s RoundtableICPHSO: 2012 Annual Meeting and TrainingSymposiumAndy DabydeenCanadian Tire Corporation, LimitedFebruary 28, 2012
  2. 2. Our core business is retailWe have six key Customerbusiness categories Preparing Canadians for the Jobs & Joys of Everyday Living in CanadaRetail banners Business Financial categories Auto Living Fixing Playing Apparel Services  Gas  Home cleaning  Home repair  Hockey  Industrial wear  Credit cards  Auto parts  Home decor  Paint  Golf  Men’s wear  Financial services  Tires & power  Home org  Tools  Cycling  Women’s wear  Call centre sports  Kitchen  Fitness  Athletic apparel  Home services Products  Auto Service  Backyard living  Camping  Footwear  Customer analytics and  Car care & & fun  Hunting accessories  Gardening services  Fishing  Roadside  Outdoor assistance tools  Christmas 1 1
  3. 3. Importance of Consumer Product SafetyProduct safety presents many risks and opportunities for retailers Complexity Cost Compliance Raw Manufacturing Retail Consumers Materials Customer ambassadorInvestment Reputation Experience Brand Loyalty Value 2 2
  4. 4. Evolution of Product Safety Traditional Raw Material Current state Post-Consumer Component Disposition Manufacturing Leading Leading Aspiration Installation / The extended Assembly / Service Manufacturing Supply Chain Consistent application of processes through the extended supply Consumer Distribution chain to cost effectively mitigate Retail risk and adding business value. 3 3
  5. 5. Consumer Expectations & AwarenessNeglecting to do the minimum guarantees failure ... and, customers will know. Features / Functionality Performance / Durability minimum Accepted Best Regulations Standards Practices 4 4
  6. 6. Internal and external expectationsProduct safety practitioners accountable to management & the law Shareholder / No Unsafe Brand / ACL CPSA Products Regulatory Risks (Manufactured, Mitigated CCPSA CPL Imported, Sold) Unsafe Products Safety / Liability will be Fixed / Risks Mitigated Not Exported Transparency Investments in with Industry & Safety Optimized Other Jurisdictions 5 5
  7. 7. Globalizing for complexityRaw Materials ..... Components .... Manufacture ............ Retail Who made the product consumers take home? 6 6
  8. 8. Product safety’s future Raw MaterialProactive ManagementRisk Post-Consumer Component Visibility to Disposition ManufacturingAssessments RisksConsumer Governanceinput at Installation / Assembly /Design Service Manufacturing Proactive RiskTransparency Mitigation with Consumer DistributionConsistent RegulatorsIncident RetailManagement Analytics 7 7
  9. 9. Getting to the future• Know your gaps • Sustained processwith product safety improvements• Top management BRC/ • Data driven riskbuy-in GS1 RILA assessments• Change ISO • Policies andmanagementissues standards Get involved Harmonization 8 8

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