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StarTek Overview

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Overview of StarTek

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StarTek Overview

  1. 1. The Customer Experience Experts
  2. 2. Serving the needs of our clients and their customers The StarTek Advantage
  3. 3. Great Service Levels Flawless Execution Superior Quality Rankings
  4. 4. Proactive Response Creative Solutions Speed of Execution
  5. 5. Strong Client Relations Focus on Customer Needs Open and Honest Culture Easy to Do Business With
  6. 6. The StarTek Choice Multi-channel capabilities and a variety of delivery options
  7. 7. Reaching your customers through their preferred communication channels Voice Chat IVR Email SMS Text Social Media
  8. 8. Providing you with a choice of delivery options • Onshore - US • Near shore - Costa Rica and Canada • Offshore - Philippines • StarTek @Home
  9. 9. The Customer Lifecycle
  10. 10. We manage the customer experience across the customer lifecycle • Acquire • OnBoard • Service • Grow • Retain
  11. 11. The StarTek Solution A comprehensive list of services
  12. 12. • Sales • Provisioning • Order Management • Customer Care • Technical Support • Up-sell/Cross-sell programs • Receivables Management • Save Desk Services that manage the experience across the customer lifecycle • Improvement in net sales up-sell and cross-sell
  13. 13. The Result
  14. 14. • Higher Level of Customer Satisfaction • Improved Customer Retention • Greater Likelihood of Customer Recommendation • Increased Cost Efficiencies • Increased net sales, up-sell & cross-sell
  15. 15. A higher return on your Investment

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