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No dedicated PC 
Needs access to information 
Task oriented 
Customer facing 
Dispersed 
Specialized devices 
Desklesswork...
Challenges deskless workers face 
Communications via hard-copy, interoffice mail 
Training is time-consuming, often paper-...
Office 365 Kiosk for Deskless Workers
Introduce enterprise social tools for cross- company collaboration 
Facilitate new hire onboarding, self- training, and sa...
Provides a familiar user experience, avoiding training costs 
Supports key compliance and privacy requirements 
Simplifies...
A day-in-the-life of a retail store associate 
Introducing Sara
Sara uses her smartphone to read emails from the store manager and HR. 
Beforethe store opens for the day, 
checks the com...
She uses a tablet device to personalize the customer’s experience –she accesses buying history, searches for answers to qu...
She uses a tablet to pull up the product. She hands the tablet to the customer so he can watch a quick demo. After interac...
Sara checks Contoso’s social network. She posts to a peer discussion about the best ways to cross-sell accessories. 
While...
Sara accesses the company knowledge base from her tablet device to address questions and enhance her customers’ in-store e...
After the store closes, 
Sara finds the new-hire referral policy before recommending a friend. 
She checks the online stor...
Hear from Office 365 customers… 
Deploying Office 365 and Yammer is this next step in bringing our global workforce to the...
Example Scenarios 
using Office 365 Kiosk + Yammer Enterprise
Access all vital company and product information in one place 
Using powerful search tools, employees can quickly find the...
Interact socially and share ideas and best practices 
Use Yammer groups to help employees learn from each other, share ide...
Access knowledge base for timely information 
Search capabilities built into SharePoint help employees find information mo...
Easily discover self-service training content 
Use Office Web Apps for browser access to view/ edit Office documents, main...
Receive email alerts and announcements 
Send company announcementsexplaining recent changes to business models. Or alertal...
Manage team schedules 
Push shift notifications via email and Yammer. For example when someone calls in sick, relevant peo...
Submit online forms to automate processes 
Use SharePoint forms or develop custom apps to submit HR/benefit data, process ...
Deliver company communications in one place (news, executive blogs, marketing campaigns, promotions…) 
Discover self-train...
office365@Atidan.com
Appendix
Example Solutions with Office 365 Kiosk & Yammer Enterprise 
Industry 
Roles 
Solutions 
Manufacturing 
Plant/ shop floor ...
Office 365 Offering: Plans That Fit Your Users 
Enterprise Information Workers 
Deskless Workers 
*Many of the Office 365 ...
Office 365 Kiosk Plan 
Exchange Online Kiosk: 
Each plan has the same 99.9% financially-backed uptime service level agree...
Add Yammer Enterprise for Social 
•Yammer is the first and most powerful Enterprise Social Network. 
•Yammer transforms th...
Find experts quickly from your mobile device 
*Lync Online available in Office 365 E plans or standalone. 
With Lync Mobil...
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
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Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan

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Challenges of deskless workers include the following un-served needs:

Communications is predominately via hard-copy, interoffice mail. Deskless workers receive info via home mail, interoffice, bulletin boards, etc.
Performance & training is lacking or often a paper based process. Line worker needs to be able to track necessary certifications training, etc. Line Manager needs to track completion of training and production capabilities of staff.
Staffing and scheduling is a manual, time-consuming task. Labor intensive for the scheduling manager and communicated via bulletin boards, etc to the employee.
Safety & compliance is paper based. No confirmation of receipt of alerts/guidelines
HR/Benefits support and/or inquiries are typically manual interactions to submit service request forms, ask questions and receive company information. It is a “track it down” process: Locate the department, figure out which forms to be filled out and make an appointment or stand in line.
Cannot confirm receipt of safety guidelines and alerts
Cannot access training materials on-site for skills advancement
Does not have access to performance-based tracking
Managers use manual and time-consuming processes to train and manage staff

Example Field Services:
Customers frustrated when field technicians don’t show up on time or don’t get the problem fixed on the first visit
Anytime, anywhere access to applications to help field technicians get the job done faster
Adding staff to meet demand; limited self-training and collaboration tools hinders new hire productivity
Dispatch or Work Order systems only way to communicate
Difficult to track HR compliance, such as completion of safety and compliance training or confirmation of email receipt

Example Retail Workers:
Millennials communicate differently, preferring texting and social tools over email and telephone
Some shoppers are more informed about products and promotions than store workers
Company communications are predominately via hard-copy, interoffice mail
Employee training is often paper-based and difficult to track compliance
Staffing and scheduling adjustments are manual and time consuming
Safety and compliance are paper-based processes. No confirmation of receipt
HR/Benefits support and inquiries are typically manual interactions

Impact your business with Office 365 Kiosk + Yammer
Enable employees to champion new services and business models, improving time-to-market
Introduce enterprise social tools for cross-company collaboration and bottom-up feedback and knowledge sharing
Facilitate new hire onboarding, self-training, and safety compliance to accelerate new services
Empower employees to delight customers with personalized services and experiences
Provide anytime, anywhere access to company and service information for faster customer responses
Use modern devices and apps to enhance customer experience
Improve productivity of all employees to increase operational eff

Published in: Technology
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Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan

  1. 1. No dedicated PC Needs access to information Task oriented Customer facing Dispersed Specialized devices Desklessworkers
  2. 2. Challenges deskless workers face Communications via hard-copy, interoffice mail Training is time-consuming, often paper-based Timely access to customer/product information No HR confirmation receipt; alerts & compliance Limited collaboration or bottom-up feedback
  3. 3. Office 365 Kiosk for Deskless Workers
  4. 4. Introduce enterprise social tools for cross- company collaboration Facilitate new hire onboarding, self- training, and safety compliance to accelerate new services Use modern devices and apps to enhance employee and customer experience Provide anytime, anywhere access to information for faster customer responses Manage operational tasks and forms online to increase operational efficiencies Equip all employees with low-cost email for improved company communications Impactyour business with Office 365 Kiosk + Yammer Enterprise
  5. 5. Provides a familiar user experience, avoiding training costs Supports key compliance and privacy requirements Simplifies support of a single platform, reducing support and help desk costs Helps increase confidence that documents will retain formatting and fidelity when sent to others May not require 3rdparty products for archiving, directory sync, other Provides key social and collaboration capabilities to work productively with colleagues and partners Comparative advantages of Office 365 vs. other cloud products
  6. 6. A day-in-the-life of a retail store associate Introducing Sara
  7. 7. Sara uses her smartphone to read emails from the store manager and HR. Beforethe store opens for the day, checks the company portal, The Contoso Times, to scan company news, learn about new promotions/products, and read the CMO’s blog about new innovative products. Retail store associate The ContosoTimes
  8. 8. She uses a tablet device to personalize the customer’s experience –she accesses buying history, searches for answers to questions, recommends products, and emails a receipt that includes a thank you note. Print Receipt Email Receipt Sara welcomes her first customer into the store. Retail store associate
  9. 9. She uses a tablet to pull up the product. She hands the tablet to the customer so he can watch a quick demo. After interacting with the virtual product, he decides to buy. Sara upsells an accessory and processes the order for delivery. Sara’s next customer wants a product that is sold out. Retail store associate
  10. 10. Sara checks Contoso’s social network. She posts to a peer discussion about the best ways to cross-sell accessories. While on break, Increasing your sales Increasing your sales Increasing your sales $+ Retail store associate
  11. 11. Sara accesses the company knowledge base from her tablet device to address questions and enhance her customers’ in-store experience. Back at the store, During a slow period, Sara watches an online training video about next month’s promotion and new product rollout. Retail store associate Media Play house KB 2341 -Set top box set up -controller compatibility with XBox.. Contoso/portals/…/KB/KB 2341 –Set top box Set Up –Controller Compatibility -XBox360 entertainment systems.pptx KB 2768 -Set top box set up -controller compatibility with XBox.. Media Pro 1500 Set Top Box Installation Guide.docx Contoso/portals/…/KB/KB 2768 –Set top box Set Up –Controller Compatibility -XBox360 Kinect entertainment systems.pptx XBox360 –Official Site –Xbox.com Entertainment is More Amazing with Xbox. Official site of Xbox 360+ Kinect. XboxLIVE, social, games, video, music, support www.xbox.com/en-US Xbox Live Kinect Support Where to buy Videos for Media Pro 1500 Set Top Box Set Up Setting up the Media Pro 1500 Set Top Box is easy with this simple How-To installation… . Contoso/portals/…/Media Pro 1500 set-up.docx Setting up the Media Pro 1500 Step-by-Step instructions Compatibility issues with XBox360 KB 2341 -Set Top Box Intro: New Hires Vacation Requests New Hire Training for Store Associates Required for all new store sales reps. Training on the basics of your job requirements, store schedules, product knowledge, and customer service. Return Policies New Hire Training Customer Service 2 Customer Service 1 2014 Product Update Winter Promotions Customer Service 3 Safety Course
  12. 12. After the store closes, Sara finds the new-hire referral policy before recommending a friend. She checks the online store calendar for staff meeting start time. She submits time-off request form for approval. She thanks her peers for responses to her earlier post. Retail store associate
  13. 13. Hear from Office 365 customers… Deploying Office 365 and Yammer is this next step in bringing our global workforce to the forefront of seamless communication and collaboration while still operating at the level of speed and execution we’re known for.” Adrian Steel, European Production Hub Lead and Global Director, Telefónica “Today, customer-facing employees not only have available a faster, more efficient means of reaching out to each other but often already have the answers they need that keep them up to date.” Jorge Gonzalez Ortega, IT Operations and Support Manager, Cablemás How does Office 365 enable your employees to improve productivity and impact the business? Because of the speed that our employees can now connect and share information, we have taken significant cycle time out of all sorts of business processes.” John Hill, Chief Information Officer, Veyance Technologies Office 365 offers everything we need. It is designed for the kind of environment we have, with access from around the globe and different levels of services to match our employees’ needs.” Daniel Roach-Rooke, IT Infrastructure Manager, Aston Martin
  14. 14. Example Scenarios using Office 365 Kiosk + Yammer Enterprise
  15. 15. Access all vital company and product information in one place Using powerful search tools, employees can quickly find the information they need Anytime access to company information, including action orientated content relevant to role, geography, and store. Best experience on Windows 8 tablet and smartphone Reduce time spent searching for info Enabled employees provide better experiences, driving increase store visits and brand loyalty Reduce printing costs Benefits/KPIs
  16. 16. Interact socially and share ideas and best practices Use Yammer groups to help employees learn from each other, share ideas, and provide feedback to other departments and external partners. Engage socially for bottom- up feedback and cross- company networking. Enable employee collaboration Improve services and customer experience with timely knowledge sharing Build sense of community; lower employee turnover Benefits/KPIs Customer Service Group customerservice@yammer.com The Customer Service Group connects the sales team, services team, account managers, and partners to share best practices for optimizing client delivery. Customer Service Gro… Sara Davis Customer Service Group Sara Davis Introduce Yammer for best-in-class enterprise social network Deliver company news, executive blogs…
  17. 17. Access knowledge base for timely information Search capabilities built into SharePoint help employees find information more quickly. Employees, including those who work remotely, can access company sites from virtually any device to find guidance on product specifications and FAQs. Benefits/KPIs Help drive sales and customer service goals Reduce time to resolve customer issues Reducecost of printing information such as product manuals set top box set up known issues Media Play house KB 2341 -Set top box set up -controller compatibility with XBox.. Contoso/portals/…/KB/KB 2341 –Set top box Set Up –Controller Compatibility -XBox360 entertainment systems.pptx KB 2768 -Set top box set up -controller compatibility with XBox.. Media Pro 1500 Set Top Box Installation Guide.docx Contoso/portals/…/KB/KB 2768 –Set top box Set Up –Controller Compatibility -XBox360 Kinect entertainment systems.pptx XBox360 –Official Site –Xbox.com Entertainment is More Amazing with Xbox. Official site of Xbox 360+ Kinect. XboxLIVE, social, games, video, music www.xbox.com/en-US Xbox Live Kinect Support Where to buy Videos for Media Pro 1500 Set Top Box Set Up Setting up the Media Pro 1500 Set Top Box is easy with this simple How-To installation… . Contoso/portals/…/Media Pro 1500 set-up.docx Setting up the Media Pro 1500 Step-by-Step instructions Compatibility issues with XBox360 KB 2341 -Set Top Box Search can prioritize results based on people, topic, type of document Use Office Web Apps for browser access to view/ edit Office documents, maintaining high file fidelity.
  18. 18. Easily discover self-service training content Use Office Web Apps for browser access to view/ edit Office documents, maintaining high file fidelity. Employeescan easily find self-service training docs and videos -new hire content, new product launches, marketing campaigns, promotions, store return policies, and safety procedures. Benefits/KPIs eLearning platform enables employees to search, inspect, and find what they are looking for quickly Reducetraining costs, including travel costs Help new hires become more productive faster Convenient delivery reduces time spent away from customers Champion new products and services, accelerating time-to-market Intro: New Hires Vacation Requests New Hire Trainingfor Store Associates Required for all new store sales reps. Training on the basics of your job requirements, store schedules, product knowledge, and customer service. Return Policies New Hire Training Customer Service 2 Customer Service 1 2014 Product Update Winter Promotions Customer Service 3 Safety Course Hover card -view video thumbnails without leaving search page
  19. 19. Receive email alerts and announcements Send company announcementsexplaining recent changes to business models. Or alertall employees during emergencies (example: bad weather). Company-sponsored employee mailboxes help ensure employee receipt with single identity for company communications and HR inquiries. Benefits/KPIs All employees can have web-based access to email, calendar, contacts, and the company directory through Outlook Web App Low-cost offering for workers who previously may have used personal email accounts Ensure receipt of employee-specific information Ability to provision secure mailbox quickly and efficiently Improve company communications We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cableTV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal. We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cableTV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal. We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cable TV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal. We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cableTV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal. We look forward to your help in making record sales this year! Reina Cabatana Marketing Manager, Contoso Telecom 2014 Promotion Update Access email, calendar, and contacts from multiple devices (Windows, Android, iOS)
  20. 20. Manage team schedules Push shift notifications via email and Yammer. For example when someone calls in sick, relevant people can be notified and potentially pick up that shift. Benefits/KPIs Improve employee satisfaction by working out schedule changes that don’t require manager input Reduce time spent managing schedule requests Enable employees to view team schedules. Use web-based forms connected to SharePoint to collect and process submitted data (ex. schedule trade requests). Paul ContosoTelecom
  21. 21. Submit online forms to automate processes Use SharePoint forms or develop custom apps to submit HR/benefit data, process returns, track plant inventory, report time, request time off, order uniforms, deliver pay slips, etc. Benefits/KPIs Save time processing data Eliminate paper-based forms; save printing & postage costs Employees can edit rich standardized web-based formson PC, mobile devices, or kiosk connected to SharePoint. Improve employee satisfaction & retention Ex. Request Time Off
  22. 22. Deliver company communications in one place (news, executive blogs, marketing campaigns, promotions…) Discover self-training content (new services, changing store procedures, new product lines…) Use social networking groups* to learn more and share ideas and feedback Receive company announcements via company email from work/home/ mobile Anywhere access to information for timely answers and solutions (in-store customer questions, field installs/repairs…) Use devices and apps to enhance customer experience (in-store wait queues, product info/demos, sales execution…) Empower coworkers to share best practices and tips across stores and field services (cross-sell opportunities, product placement, repair tips…) Use communication and social tools* to build a sense of community; help retain and attract employees Receive alerts and announcements via company email from work/home/ mobile; ensure receipt Manage schedules from work/home/ mobile (Dispatch info via email…) Submit online forms and track compliance to HR tasks (HR forms, uniforms orders, time off requests…) View employee information from virtually anywhere (new hire packets, HR/benefit docs, pay slips…) Discover self-service training content (new hires, HR policies, safety/material handling…) Improveemployee productivity to increase operational efficiency and help reduce costs Empoweremployees to delight customers with personalized services and experiences Enableemployees to champion new services and business models, improving time-to-market Impact your business with Office 365 Kiosk & Yammer *Some social capabilities require Yammer Enterprise which is included in SharePoint Online Plan 1 & 2, and all E plans. Yammer Enterprise can be purchased standalone and added to the Office 365 Kiosk Plan
  23. 23. office365@Atidan.com
  24. 24. Appendix
  25. 25. Example Solutions with Office 365 Kiosk & Yammer Enterprise Industry Roles Solutions Manufacturing Plant/ shop floor workers Warehouse/ shipping/ distribution clerks Service and maintenance technicians •Meet safety training and reporting needs •Use social tools to find production experts •Access knowledge base for field technicians •Automate part ordering during service calls •Manage work orders and scheduling •Receive equipment alerts and company news Retail and Hospitability Retailassociates Hotel front desk clerks •Search and access productinformation and demos to enhance customer experience •Share product placement tips and other sales best practices across stores and regions •Use social tools to build a sense of community •Push shift notifications via email and Yammer •Provide pay slip or other information to employees electronically Government Military andemergency workers •Enter data about field incidents such as traffic accidents and citations •Distribute public announcements and emergency information Healthcare Paramedics Maintenance staff •Access online training programs via portals to develop job skills. Keep care providers updated on the latest techniques, policies and procedures •Enter data about care services provided to patients Telecommunications Retail associates Fieldtechnicians •Use social tools to shareservice tips •Access knowledge base for field service and repair •Facilitatefield dispatch information via email Financial Service Bank tellers •Share information about new financialproducts and promotions •Access online training programs via portals to develop job skills •Allow compliance officers to maintain control over email from all employees
  26. 26. Office 365 Offering: Plans That Fit Your Users Enterprise Information Workers Deskless Workers *Many of the Office 365 services are available standalone. However SharePoint Kiosk is not available standalone. Rich features provide full messaging and collaboration capabilities that employees need Low-cost offering for workers who do not have a dedicated PC and messaging and collaboration capabilities today
  27. 27. Office 365 Kiosk Plan Exchange Online Kiosk: Each plan has the same 99.9% financially-backed uptime service level agreement (see Office 365 SLA here) as other Office 365 plans and includes the robust security and high-level support you expect from Microsoft Flexibility with pay-as-you-go pricing options; give your people access to only the services they need Combine these plans with other Office 365 plans for greater IT control and efficiency
  28. 28. Add Yammer Enterprise for Social •Yammer is the first and most powerful Enterprise Social Network. •Yammer transforms the way we work together. •Yammer Enterprise is included in SharePoint Online Plan 1 & 2, and all E plans. •Yammer Enterprise can be purchased standalone and added to the Office 365 Kiosk Plan. •Yammer delivers value across 4 key business scenarios:
  29. 29. Find experts quickly from your mobile device *Lync Online available in Office 365 E plans or standalone. With Lync Mobile App*, employees can search for available product and services experts with presence indicators and start an instant messaging (IM) session on their mobile device. Reduce ongoing costs of traditional phone systems Save time finding the right person; Resolve customer issues faster Support‘bring your own device’ IT strategy Benefits/KPIs Lync is familiar and engaging, across a variety of mobile devices and platforms (Windows, Android, iOS) Store #99 Manager

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