Tapwatch Level II Training    •   Understanding the Site Key    •   Understanding Conversions    •   Understanding Passwor...
Site Key (Unique identifier)           • This should not be confused with the Password             Key.           • The Si...
Site Key CreationConfidential /© 2002 Inovonics Wireless Corporation
Site Key Creation            • When the OK button is pressed the system              automatically generates a site key (u...
Blanking a DCC                                     In the event that a DCC is                               incorrectly pr...
Site Conversions                      The following information is required in order                      for the conversi...
Site Conversion Program                                                      •   Each of these fields                     ...
Conventional Site Conversions                      • Require same information as enhanced                      • Requires ...
Manual Database CorrectionConfidential /© 2002 Inovonics Wireless Corporation
Manual Database CorrectionConfidential /© 2002 Inovonics Wireless Corporation
Passwords                                                                     passwords                      • Inovonics d...
Password Key                                                                          passwords                           ...
Cutting Password Keys                                                                passwordsConfidential /© 2002 Inovoni...
Understanding Passwords                                                                         passwords                 ...
DCC Password Memory                                                             passwordsConfidential /© 2002 Inovonics Wi...
Subcontractors/Property Owners                                                                                    password...
Questions and Answers                             • What is another way of describing the Site                            ...
How It Works                                                      Programming                                       • The ...
Global Defaults                                                                                       how it works        ...
Global Defaults                                                                                     how it works          ...
Global Defaults                                                                                how it works               ...
Global Defaults                                                                         how it works                      ...
Understanding DCC Messages                                          Viewing Meter Readings                                ...
Viewing Meter Readings                                                                                       how it works ...
Initial Meter Count Update                                                                     how it works               ...
Database Change Message                                                                                         how it wor...
Date and Time Incorrect                                                                      how it works               • ...
Losing Connection                                                                       how it works            • Occasion...
Warning Messages                                                                    how it works       • There will be sev...
Unexpected Error                                                                               how it works         • The ...
Repeater Troubleshooting                                                                             how it works         ...
Troubleshooting Tips              • Name 2 settings that effect all of the sites in your database?              • Why is i...
Questions/Answers/Comments            How would you compare the TW product and its stability 1            year ago to the ...
Thank YouConfidential /© 2002 Inovonics Wireless Corporation
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Tapwatch Level II Training

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Tapwatch Level II Training

  1. 1. Tapwatch Level II Training • Understanding the Site Key • Understanding Conversions • Understanding Passwords • Understanding DCC Messages • Troubleshooting TipsConfidential /© 2002 Inovonics Wireless Corporation
  2. 2. Site Key (Unique identifier) • This should not be confused with the Password Key. • The Site Key is a unique identifier that is placed on the DCC during the initial programming. • Once it is loaded onto a DCC it is locked in place and can not be overwritten. • When is this key created?Confidential /© 2002 Inovonics Wireless Corporation
  3. 3. Site Key CreationConfidential /© 2002 Inovonics Wireless Corporation
  4. 4. Site Key Creation • When the OK button is pressed the system automatically generates a site key (unique identifier). • All site programming is associated with this site key (unique identifier) • This feature allows you to have 2 sites with the same name and prevents you from accidentally overwriting one with the other sites information.Confidential /© 2002 Inovonics Wireless Corporation
  5. 5. Blanking a DCC In the event that a DCC is incorrectly programmed, Inovonics has the ability to blank the DCC of all programming. If this becomes necessary it should be done before the installer leaves the site and before the site commissioning. Blanking the DCC should always be a last resort.Confidential /© 2002 Inovonics Wireless Corporation
  6. 6. Site Conversions The following information is required in order for the conversion to be completed: • .DAT files (4) • Property identifier • Meter Model in use at the site • Full Capture or Hot/Cold Allocation • Enhanced or Conventional PMTsConfidential /© 2002 Inovonics Wireless Corporation
  7. 7. Site Conversion Program • Each of these fields are required in order to run the conversion program. • If any of this information is not available this will put the conversion on hold until the information can be obtained. • Planning ahead will always speed the conversion program. • Only Inovonics maintains this program.Confidential /© 2002 Inovonics Wireless Corporation
  8. 8. Conventional Site Conversions • Require same information as enhanced • Requires manual data correction by Inovonics Team in order to work • Will require technician and billing office to restore from the original backup created by InovonicsConfidential /© 2002 Inovonics Wireless Corporation
  9. 9. Manual Database CorrectionConfidential /© 2002 Inovonics Wireless Corporation
  10. 10. Manual Database CorrectionConfidential /© 2002 Inovonics Wireless Corporation
  11. 11. Passwords passwords • Inovonics designed the password system to ensure that your sites are secure. • Because it involves security, the password system can sometimes seem very confusing. • Inovonics prefers not to be involved in setting passwords since it is a matter of corporate security.Confidential /© 2002 Inovonics Wireless Corporation
  12. 12. Password Key passwords • The password key is set at the time of software installation. At this time it is referred to as a “blank key”. • This blank key must be forwarded to whoever maintains the corporate level software in order to have the key “cut” to the passwords your company is using.Confidential /© 2002 Inovonics Wireless Corporation
  13. 13. Cutting Password Keys passwordsConfidential /© 2002 Inovonics Wireless Corporation
  14. 14. Understanding Passwords passwords • The DCC can maintain 5 separate passwords. • Of these 5 there are 3 passwords that are mandatory. • The password key contains these 3 core passwords.Confidential /© 2002 Inovonics Wireless Corporation
  15. 15. DCC Password Memory passwordsConfidential /© 2002 Inovonics Wireless Corporation
  16. 16. Subcontractors/Property Owners passwords • These 2 fields are set only at the DCC and are not part of the Password Key. • Subcontractors and Property Owners who access the DCC must enter their passwords each time and select the appropriate software level. • If you are using passwords for either of these • This is a security feature 2 levels you will need to have whoever for your system. maintains the corporate level software set up these two fields. Should you choose to no longer allow access to them then you would want to delete these fields so the password they are using are no longer valid.Confidential /© 2002 Inovonics Wireless Corporation
  17. 17. Questions and Answers • What is another way of describing the Site Key? • What data is required to complete a conversion from TW1 to TW2? • How many passwords can be held in memory at the DCC? • What passwords are associated with a Password Key?Confidential /© 2002 Inovonics Wireless Corporation
  18. 18. How It Works Programming • The DCC has many tools which if used correctly will help you speed your programming and installation times. • Global Default settings seem to be one of the most confusing tools.Confidential /© 2002 Inovonics Wireless Corporation
  19. 19. Global Defaults how it works • Global defaults are in place in an attempt to save on time by populating certain fields in advance for you. • Global defaults are maintained on your PC/ Laptop and are not specific to the site DCC. • Understanding how the defaults work will ensure quality programming and maintenance. • Initially the defaults are set to a meter model of “Other” and a count factor of “0”. This is simply because we do not know what products are being used at any given time.Confidential /© 2002 Inovonics Wireless Corporation
  20. 20. Global Defaults how it works When programming a site, the technician will select the meter model in use at the site. This will populate the count factor field for you.Confidential /© 2002 Inovonics Wireless Corporation
  21. 21. Global Defaults how it works From here the technician is able to move forward with programming, the meter model and count factor will be populated for them as they register PMTs. This will save time as the technician will not have to manually enter this for each unit they register into the system.Confidential /© 2002 Inovonics Wireless Corporation
  22. 22. Global Defaults how it works • When the technician completes the job and moves on to another site there is a chance that the meter model will be different at the next site. • This is where it is critical that the technician is aware of the default settings. • When you retrieve data from the next site your defaults will remain the same as they were at the previous job. If there is a different meter model in use, you will need to either reset the defaults or select the meter model in use on the edit option in the meter tab.Confidential /© 2002 Inovonics Wireless Corporation
  23. 23. Understanding DCC Messages Viewing Meter Readings how it works What does it mean when meter readings are in red when you attempt to view them? There are 3 reasons why the meter readings would appear highlighted in red, indicating that there is no data found: 1. The technician did not select “get meter readings for “x” periods”. 2. The date at the DCC is not correct 3. An information change has been published to the DCC and you are attempting to view data before the supervision window expires.Confidential /© 2002 Inovonics Wireless Corporation
  24. 24. Viewing Meter Readings how it works Why would meter readings be in red following someone publishing a change? When a change is published to the DCC, the DCC will receive all the data as “new” data and as a result all of the data will be dated 01/01/80. As the PMTs check in each one will include a current date along with the count. This info is then updated at the DCC. At the end of the supervision window everything is updated and viewable. In the event that a PMT does not check in then the 01/01/80 date will be posted. This will create an issue if there is a weak RF link making it difficult for some PMTs to check in. PMTs which check in intermittently (every few days) could cause confusion for the billing center as the date will fluctuate between current date with a count and 01/01/80 with no count.Confidential /© 2002 Inovonics Wireless Corporation
  25. 25. Initial Meter Count Update how it works Whenever the reset button is pressed in a PMT • The Count value in the PMT is reset to zero, and • The Initial Meter Count is updated in the DCC. Before: After: When the update occurs, no data is lost.Confidential /© 2002 Inovonics Wireless Corporation
  26. 26. Database Change Message how it works Whenever a change is made at the DCC it will update the last modified and last published to date at the DCC. When someone connects with a different modified/published date then they will see a message to alert them of the change. It is important to read the entire message to understand who was last connected and determine the best course of action next. What would be the best course of action in the event you see a message like this one?Confidential /© 2002 Inovonics Wireless Corporation
  27. 27. Date and Time Incorrect how it works • It is important not to confuse the “date and time may be incorrect message” with the database message just discussed. • You will see this message when you have a new install and the DCC has not fully charged yet. After setting the date and time it will be maintained in the DCC. • How long will the date and time be maintained without power?Confidential /© 2002 Inovonics Wireless Corporation
  28. 28. Losing Connection how it works • Occasionally the connection with the DCC will be lost. • It is suggested to wait at least 30 seconds following a failed publish or retrieval where the connection is still maintained. • It is suggested to wait 5 minutes following a loss of connectionConfidential /© 2002 Inovonics Wireless Corporation
  29. 29. Warning Messages how it works • There will be several different warning messages to encourage you to slow down and think prior to retrieving or publishing. • It is important to pay attention to what each message is saying even though it may seem familiar.Confidential /© 2002 Inovonics Wireless Corporation
  30. 30. Unexpected Error how it works • The software used in the DCC is an event driven program. In order for it to move forward certain events must occur. If the expected event does not occur the software will generate an Unexpected Error. • What should be done when you see an Unexpected Error? Whenever you see this error you need to: 1. Copy the exact error and email or call Inovonics to report the EXACT ERROR. 2. Select Exit not continue to get rid of the error message.Confidential /© 2002 Inovonics Wireless Corporation
  31. 31. Repeater Troubleshooting how it works It is still possible to troubleshoot repeaters with ease by retrieving the exception log and then sorting by the repeater column. This will pull any problem repeater information to the top for you to view.Confidential /© 2002 Inovonics Wireless Corporation
  32. 32. Troubleshooting Tips • Name 2 settings that effect all of the sites in your database? • Why is it important to maintain a solid RF link within the system? • How can global defaults effect programming? • How can you verify a system is working before you leave the site? • How can hitting reset on a PMT effect your system? • How do you know if you need to retrieve the site configuration from an existing site?Confidential /© 2002 Inovonics Wireless Corporation
  33. 33. Questions/Answers/Comments How would you compare the TW product and its stability 1 year ago to the TW product being marketed today?Confidential /© 2002 Inovonics Wireless Corporation
  34. 34. Thank YouConfidential /© 2002 Inovonics Wireless Corporation

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