Transition to Management
The Other Side of the Desk

February 12, 2014

©2014 NetSpeed Learning Solutions
Objectives
• Identify specific leader behaviors linked to the
Leadership Guidelines
• Stay balanced and on track in the fa...
Housekeeping
•
•
•
•

Close other programs.
Use Chat to send a message to the Presenters.
Interact using Chat, Polling, an...
Send a Chat Message

© 2014 NetSpeed Learning Solutions. All rights reserved.

4
Send a Chat Message

© 2014 NetSpeed Learning Solutions. All rights reserved.

5
Status Icons

© 2014 NetSpeed Learning Solutions. All rights reserved.

6
Opening Poll
What is driving your organization’s desire to
develop your new leaders?

© 2014 NetSpeed Learning Solutions. ...
Leadership Assessment
Have you downloaded
and completed the
Leadership Assessment
tool?

http://netspeedlearning.com/leade...
The Gap
75% of organizations cite leadership
development as important
23% say they are effective at developing
leaders int...
Leadership Development
“Given the volatility of the last
year and the accelerated pace of
change in the economy,
companies...
Demographic Shift
• Every single day, more than 10,000 baby
boomers reach the age of 65.
• This will be true every day for...
Training Your Leaders

© 2014 NetSpeed Learning Solutions. All rights reserved.

12
NetSpeed Leadership®
1. Face-to-face Classroom Training (3 hour
modules)
2. Webinar Training modules (90-minute sessions)
...
Gyroscope
A device that keeps
you aligned as you
are pulled in many
directions

© 2014 NetSpeed Learning Solutions. All ri...
The Guidelines:
Your Leadership Gyroscope
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships...
Leadership Guidelines
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships
Encourage Exception...
Create an Optimistic
Climate
A leader’s mood is
contagious and sets the tone
for the work climate
How does the leader’s mo...
Create an Optimistic
Climate
Leader Behavior:
I frequently find ways to celebrate
the progress made by teams and
individua...
Leadership Guidelines
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships
Encourage Exception...
Promote Collaborative
Relationships

Open-handed give and take is
mandatory in an effective, fast paced,
organization
What...
Promote Collaborative
Relationships
Leader Behavior:
I actively encourage honest
feedback and input from others.
5 – Frequ...
Leadership Guidelines
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships
Encourage Exception...
Encourage Exceptional
Performance
The competitive landscape requires that
we set and consistently achieve stretch
goals

©...
Encourage Exceptional
Performance
Leader Behavior:
I address performance problems
quickly and constructively.

What is the...
Leadership Guidelines
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships
Encourage Exception...
Focus for High Impact
A disciplined approach enables us to
stay on course in the face of
unpredictable change

Give an exa...
Focus for High Impact
Leader Behavior:
I skillfully plan and execute assignments.

5 – Frequently
4 – Sometimes
3 – Occasi...
Leadership Guidelines
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships
Encourage Exception...
Cultivate Trust
Lack of trust cripples an organization’s
ability to perform

© 2014 NetSpeed Learning Solutions. All right...
Cultivate Trust
Leader Behavior:
I assume people have good intentions.

How does this assumption
affect the leader’s behav...
Cultivate Trust
What are examples of trust busters at work?
What are examples trust builders at work?

© 2014 NetSpeed Lea...
The New Blend

© 2014 NetSpeed Learning Solutions. All rights reserved.

32
The New Blend
E-learning
Instructor-led web training
Podcasting
E-books

Instructor-led classroom
Public speakers
Industry...
Learners in the New Blend
• Assume greater responsibility for their learning
• May meet face-to-face upfront to begin buil...
Virtual Learning Evolves

© 2014 NetSpeed Learning Solutions. All rights reserved.

35
Three Tracks – 24 Modules

Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development ...
Post-Class Reinforcement

Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator

©...
Job Aid Card
Distributed at end of f2f class
Emailed after a virtual class

© 2014 NetSpeed Learning Solutions. All rights...
NetSpeed Learning Center

© 2014 NetSpeed Learning Solutions. All rights reserved.

39
Electronic Magazine

© 2014 NetSpeed Learning Solutions. All rights reserved.

40
NetSpeed On The Job™

Online Performance Support Tool
© 2014 NetSpeed Learning Solutions. All rights reserved.

41
NetSpeed On The Job™

Available 24/7 for one year; can be emailed
© 2014 NetSpeed Learning Solutions. All rights reserved....
NetSpeed Coach®

© 2014 NetSpeed Learning Solutions. All rights reserved.

43
“All training impact begins with
the individual.”
Robert O. Brinkerhoff
Telling Training’s Story

© 2014 NetSpeed Learning...
Individual Impact

© 2014 NetSpeed Learning Solutions. All rights reserved.

45
Manager or Third Party
Provide manager’s feedback (Level III)
Skill Improvement
Effectiveness
Behavioral Examples

Partici...
Manager’s Observations

© 2014 NetSpeed Learning Solutions. All rights reserved.

47
Evaluation Results

© 2014 NetSpeed Learning Solutions. All rights reserved.

48
NetSpeed Administrator™
Tracks the progress of each participant per
session
Provides participant evaluation data (Level II...
NetSpeed Fast Tracks™

© 2014 NetSpeed Learning Solutions. All rights reserved.

50
Integrated Learning System
•
•
•
•
•

Keyword Searchable
Podcasts and videos
Knols (units of knowledge) and Blogs
Expert i...
New Blend Options
1. Leadership Webinar Series – 90-minute webinars
by subscription
2. Virtual Facilitator Trainer Certifi...
The New Blend
NetSpeed On The Job
NetSpeed Coach
NetSpeed Leadership
(virtual)

NetSpeed Fast Tracks
(Video, Blogs, Knols)...
“The central challenge for
organizations today is how to leverage
learning consistently, quickly and
effectively into impr...
Develop Your Leaders
• Deliver instructor-led (face-to-face or virtual)
• Blend it with asynchronous assignments at NetSpe...
InstructorLed

Flexible

Practical

Blended
Collaborative

© 2014 NetSpeed Learning Solutions. All rights reserved.

56
Complete the Survey
Receive:
• Three seats in the next NetSpeed Leadership
webinar (Creating an Inspiring Work Culture
on ...
Q&A

© 2014 NetSpeed Learning Solutions. All rights reserved.

58
© 2014 NetSpeed Learning Solutions. All rights reserved.

59
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Transition to Management: The Other Side of the Desk

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This webinar introduces five leadership guidelines and related behaviors that support the effectiveness of emerging leaders.

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Transition to Management: The Other Side of the Desk

  1. 1. Transition to Management The Other Side of the Desk February 12, 2014 ©2014 NetSpeed Learning Solutions
  2. 2. Objectives • Identify specific leader behaviors linked to the Leadership Guidelines • Stay balanced and on track in the face of shifting priorities and unpredictable challenges • Describe the NetSpeed Leadership® blendedlearning program © 2014 NetSpeed Learning Solutions. All rights reserved. 2
  3. 3. Housekeeping • • • • Close other programs. Use Chat to send a message to the Presenters. Interact using Chat, Polling, and Status Icons To maximize your screen size, press F11 now. © 2014 NetSpeed Learning Solutions. All rights reserved. 3
  4. 4. Send a Chat Message © 2014 NetSpeed Learning Solutions. All rights reserved. 4
  5. 5. Send a Chat Message © 2014 NetSpeed Learning Solutions. All rights reserved. 5
  6. 6. Status Icons © 2014 NetSpeed Learning Solutions. All rights reserved. 6
  7. 7. Opening Poll What is driving your organization’s desire to develop your new leaders? © 2014 NetSpeed Learning Solutions. All rights reserved. 7
  8. 8. Leadership Assessment Have you downloaded and completed the Leadership Assessment tool? http://netspeedlearning.com/leadership/assessment/ © 2014 NetSpeed Learning Solutions. All rights reserved. 8
  9. 9. The Gap 75% of organizations cite leadership development as important 23% say they are effective at developing leaders internally Source: 2010, i4cp © 2014 NetSpeed Learning Solutions. All rights reserved. 9
  10. 10. Leadership Development “Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.” Jay Jamrog SVP/Research i4cp © 2014 NetSpeed Learning Solutions. All rights reserved. 10
  11. 11. Demographic Shift • Every single day, more than 10,000 baby boomers reach the age of 65. • This will be true every day for the next 19 years. Lada Nikravan CLO © 2014 NetSpeed Learning Solutions. All rights reserved. 11
  12. 12. Training Your Leaders © 2014 NetSpeed Learning Solutions. All rights reserved. 12
  13. 13. NetSpeed Leadership® 1. Face-to-face Classroom Training (3 hour modules) 2. Webinar Training modules (90-minute sessions) 3. Post-class online reinforcement tools 4. NetSpeed Administrator™ (to report the impact of training) © 2014 NetSpeed Learning Solutions. All rights reserved. 13
  14. 14. Gyroscope A device that keeps you aligned as you are pulled in many directions © 2014 NetSpeed Learning Solutions. All rights reserved. 14
  15. 15. The Guidelines: Your Leadership Gyroscope 1. 2. 3. 4. 5. Create an Optimistic Climate Promote Collaborative Relationships Encourage Exceptional Performance Focus for High Impact Cultivate Trust © 2014 NetSpeed Learning Solutions. All rights reserved. 15
  16. 16. Leadership Guidelines 1. 2. 3. 4. 5. Create an Optimistic Climate Promote Collaborative Relationships Encourage Exceptional Performance Focus for High Impact Cultivate Trust © 2014 NetSpeed Learning Solutions. All rights reserved. 16
  17. 17. Create an Optimistic Climate A leader’s mood is contagious and sets the tone for the work climate How does the leader’s mood set the tone for a team? © 2014 NetSpeed Learning Solutions. All rights reserved. 17
  18. 18. Create an Optimistic Climate Leader Behavior: I frequently find ways to celebrate the progress made by teams and individuals. What advice would you give a new manager who wanted to celebrate more? © 2014 NetSpeed Learning Solutions. All rights reserved. 18
  19. 19. Leadership Guidelines 1. 2. 3. 4. 5. Create an Optimistic Climate Promote Collaborative Relationships Encourage Exceptional Performance Focus for High Impact Cultivate Trust © 2014 NetSpeed Learning Solutions. All rights reserved. 19
  20. 20. Promote Collaborative Relationships Open-handed give and take is mandatory in an effective, fast paced, organization What evidence tells you that open-handed give and take is the norm in an organization? © 2014 NetSpeed Learning Solutions. All rights reserved. 20
  21. 21. Promote Collaborative Relationships Leader Behavior: I actively encourage honest feedback and input from others. 5 – Frequently 4 – Sometimes 3 – Occasionally 2 – Rarely 1 – Almost Never © 2014 NetSpeed Learning Solutions. All rights reserved. 21
  22. 22. Leadership Guidelines 1. 2. 3. 4. 5. Create an Optimistic Climate Promote Collaborative Relationships Encourage Exceptional Performance Focus for High Impact Cultivate Trust © 2014 NetSpeed Learning Solutions. All rights reserved. 22
  23. 23. Encourage Exceptional Performance The competitive landscape requires that we set and consistently achieve stretch goals © 2014 NetSpeed Learning Solutions. All rights reserved. 23
  24. 24. Encourage Exceptional Performance Leader Behavior: I address performance problems quickly and constructively. What is the impact when the leader fails to address performance problems well? © 2014 NetSpeed Learning Solutions. All rights reserved. 24
  25. 25. Leadership Guidelines 1. 2. 3. 4. 5. Create an Optimistic Climate Promote Collaborative Relationships Encourage Exceptional Performance Focus for High Impact Cultivate Trust © 2014 NetSpeed Learning Solutions. All rights reserved. 25
  26. 26. Focus for High Impact A disciplined approach enables us to stay on course in the face of unpredictable change Give an example of a “disciplined approach” inside an organization. © 2014 NetSpeed Learning Solutions. All rights reserved. 26
  27. 27. Focus for High Impact Leader Behavior: I skillfully plan and execute assignments. 5 – Frequently 4 – Sometimes 3 – Occasionally 2 – Rarely 1 – Almost Never © 2014 NetSpeed Learning Solutions. All rights reserved. 27
  28. 28. Leadership Guidelines 1. 2. 3. 4. 5. Create an Optimistic Climate Promote Collaborative Relationships Encourage Exceptional Performance Focus for High Impact Cultivate Trust © 2014 NetSpeed Learning Solutions. All rights reserved. 28
  29. 29. Cultivate Trust Lack of trust cripples an organization’s ability to perform © 2014 NetSpeed Learning Solutions. All rights reserved. 29
  30. 30. Cultivate Trust Leader Behavior: I assume people have good intentions. How does this assumption affect the leader’s behavior? © 2014 NetSpeed Learning Solutions. All rights reserved. 30
  31. 31. Cultivate Trust What are examples of trust busters at work? What are examples trust builders at work? © 2014 NetSpeed Learning Solutions. All rights reserved. 31
  32. 32. The New Blend © 2014 NetSpeed Learning Solutions. All rights reserved. 32
  33. 33. The New Blend E-learning Instructor-led web training Podcasting E-books Instructor-led classroom Public speakers Industry conferences © 2014 NetSpeed Learning Solutions. All rights reserved. Podcasting Video Wikis or Knols Blogs Brown-bag lunch seminars Book groups Mentoring Consult a colleague 33
  34. 34. Learners in the New Blend • Assume greater responsibility for their learning • May meet face-to-face upfront to begin building relationships then move to virtual learning • Share knowledge and experiences • Create and post content • May convene several times in web-conference training sessions • Interact with peers in and out of the virtual classroom © 2014 NetSpeed Learning Solutions. All rights reserved. 34
  35. 35. Virtual Learning Evolves © 2014 NetSpeed Learning Solutions. All rights reserved. 35
  36. 36. Three Tracks – 24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules Available for classroom and virtual delivery © 2014 NetSpeed Learning Solutions. All rights reserved. 36
  37. 37. Post-Class Reinforcement Job Aid Cards Electronic Magazine NetSpeed On The Job™ NetSpeed Coach® NetSpeed Administrator © 2014 NetSpeed Learning Solutions. All rights reserved. 37
  38. 38. Job Aid Card Distributed at end of f2f class Emailed after a virtual class © 2014 NetSpeed Learning Solutions. All rights reserved. 38
  39. 39. NetSpeed Learning Center © 2014 NetSpeed Learning Solutions. All rights reserved. 39
  40. 40. Electronic Magazine © 2014 NetSpeed Learning Solutions. All rights reserved. 40
  41. 41. NetSpeed On The Job™ Online Performance Support Tool © 2014 NetSpeed Learning Solutions. All rights reserved. 41
  42. 42. NetSpeed On The Job™ Available 24/7 for one year; can be emailed © 2014 NetSpeed Learning Solutions. All rights reserved. 42
  43. 43. NetSpeed Coach® © 2014 NetSpeed Learning Solutions. All rights reserved. 43
  44. 44. “All training impact begins with the individual.” Robert O. Brinkerhoff Telling Training’s Story © 2014 NetSpeed Learning Solutions. All rights reserved. 44
  45. 45. Individual Impact © 2014 NetSpeed Learning Solutions. All rights reserved. 45
  46. 46. Manager or Third Party Provide manager’s feedback (Level III) Skill Improvement Effectiveness Behavioral Examples Participant may view manager’s feedback Participant may view an aggregate of 3+ thirdparty assessments © 2014 NetSpeed Learning Solutions. All rights reserved. 46
  47. 47. Manager’s Observations © 2014 NetSpeed Learning Solutions. All rights reserved. 47
  48. 48. Evaluation Results © 2014 NetSpeed Learning Solutions. All rights reserved. 48
  49. 49. NetSpeed Administrator™ Tracks the progress of each participant per session Provides participant evaluation data (Level II) Shows summary impact information (Level III) Application Skill Improvement Effectiveness Behavioral Examples © 2014 NetSpeed Learning Solutions. All rights reserved. 49
  50. 50. NetSpeed Fast Tracks™ © 2014 NetSpeed Learning Solutions. All rights reserved. 50
  51. 51. Integrated Learning System • • • • • Keyword Searchable Podcasts and videos Knols (units of knowledge) and Blogs Expert interviews Scheduled asynchronous course assignments © 2014 NetSpeed Learning Solutions. All rights reserved. 51
  52. 52. New Blend Options 1. Leadership Webinar Series – 90-minute webinars by subscription 2. Virtual Facilitator Trainer Certification (prepares trainers for virtual delivery) 3. Ability to blend synchronous with asynchronous learning at NetSpeed Fast Tracks™ © 2014 NetSpeed Learning Solutions. All rights reserved. 52
  53. 53. The New Blend NetSpeed On The Job NetSpeed Coach NetSpeed Leadership (virtual) NetSpeed Fast Tracks (Video, Blogs, Knols) NetSpeed Leadership (face-to-face) Ongoing coaching and managerial support © 2014 NetSpeed Learning Solutions. All rights reserved. 53
  54. 54. “The central challenge for organizations today is how to leverage learning consistently, quickly and effectively into improved performance.” Robert O. Brinkerhoff Telling Training’s Story © 2014 NetSpeed Learning Solutions. All rights reserved. 54
  55. 55. Develop Your Leaders • Deliver instructor-led (face-to-face or virtual) • Blend it with asynchronous assignments at NetSpeed Fast Tracks™ • Add video, podcasts, blogs and knols to build learnercentric programs • Reinforce learning transfer with post-class tools • Encourage peer-to-peer collaboration and problem-solving © 2014 NetSpeed Learning Solutions. All rights reserved. 55
  56. 56. InstructorLed Flexible Practical Blended Collaborative © 2014 NetSpeed Learning Solutions. All rights reserved. 56
  57. 57. Complete the Survey Receive: • Three seats in the next NetSpeed Leadership webinar (Creating an Inspiring Work Culture on March 11) • A link to view the slides from this webinar. © 2014 NetSpeed Learning Solutions. All rights reserved. 57
  58. 58. Q&A © 2014 NetSpeed Learning Solutions. All rights reserved. 58
  59. 59. © 2014 NetSpeed Learning Solutions. All rights reserved. 59

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