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Best Practices for Developing Your Emerging Leaders
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Preparing New Leaders for Frontline Management

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60-minute webinar making the business case for training of emerging leaders inside organizations. Introduces NetSpeed Leadership for frontline management development.

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Preparing New Leaders for Frontline Management

  1. 1. Preparing New Leaders for Frontline Management August 25, 2016 ©2016 NetSpeed Learning Solutions
  2. 2. © 2016 NetSpeed Learning Solutions. All rights reserved. Objectives • Describe the leadership skills prized by emerging leaders • Ensure that your organization attracts and retains Millennial talent • Developing emerging leaders in Self- Development, Performance Management, Team Performance, and Organizational Impact
  3. 3. © 2016 NetSpeed Learning Solutions. All rights reserved. 3 About Cynthia Clay • 25+ years of leadership development experience • Author of Great Webinars • Chief Architect of NetSpeed Leadership® and the new Virtual Leader™ program
  4. 4. © 2016 NetSpeed Learning Solutions. All rights reserved. 4 Purpose What is driving your organization’s desire to develop your emerging leaders?
  5. 5. © 2016 NetSpeed Learning Solutions. All rights reserved. 5 2 million each month
  6. 6. © 2016 NetSpeed Learning Solutions. All rights reserved. 6 Why People Leave The primary reason someone quits a job is: – He/she is underpaid – He/she is overworked – He/she wants to develop his/her career – He/she has a poor relationship to his/her manager – He/she wants to relocate
  7. 7. © 2016 NetSpeed Learning Solutions. All rights reserved. 7 Quitting Poor Relationship with a Manager #1 Reason for Quitting a Job
  8. 8. © 2016 NetSpeed Learning Solutions. All rights reserved. 8 Investment 12% Said their organization currently invests sufficiently in the development of frontline managers Source: Harvard Business Review Survey
  9. 9. © 2016 NetSpeed Learning Solutions. All rights reserved. 9 Investment 40% Believe that frontline managers do not receive sufficient tools and training to develop into effective leaders Source: Harvard Business Review Survey
  10. 10. © 2016 NetSpeed Learning Solutions. All rights reserved. 10 Investment 60% Of frontline managers claim to never have received training before stepping into a leadership role Source: Workplace Leadership
  11. 11. © 2016 NetSpeed Learning Solutions. All rights reserved. 11 Lack of Training and Tools 79% Say the lack of frontline leadership tools, training and development negatively impacts their firm’s performance “moderately” or “significantly” Source: Harvard Business Review Survey
  12. 12. © 2016 NetSpeed Learning Solutions. All rights reserved. 12 Leverage “Frontline managers…are directly responsible for managing the vast majority of a company’s employees and, therefore, have exceptional leverage on company performance.” Source: Harvard Business Review Survey
  13. 13. © 2016 NetSpeed Learning Solutions. All rights reserved. 13 Frontline Managers 50% 80%
  14. 14. © 2016 NetSpeed Learning Solutions. All rights reserved. 14 Critical Role “On nearly every performance metric—from customer satisfaction to employee engagement to productivity to achieving business goals to contributing to effective communications—frontline managers play a fundamental role in achieving business priorities.” --Harvard Business Review
  15. 15. © 2016 NetSpeed Learning Solutions. All rights reserved. 15 Enter the Millennial Generation
  16. 16. © 2016 NetSpeed Learning Solutions. All rights reserved. 16 Who Are They? The generation born from 1982 – 2002.
  17. 17. © 2016 NetSpeed Learning Solutions. All rights reserved. 17 Millennials into Management “25% of the Millennial generation are moving into leadership roles.” Eric Reed “How Millennial Managers are Shaping the Workforce”
  18. 18. © 2016 NetSpeed Learning Solutions. All rights reserved. 18 Negative Impact What is the likely result of frontline managers who lack critical skills? – Overworked managers – Underperforming teams – Little employee development – Lower quality – Lower productivity – Customer dissatisfaction – Reduced employee engagement – Lower profitability
  19. 19. © 2016 NetSpeed Learning Solutions. All rights reserved. 19 Critical Skills What skills are most critical for emerging frontline leaders? – Coaching and feedback – Goal setting – Delegating – Executing tasks and assignments – Communicating clearly – Handling performance problems – Motivating and inspiring – Business acumen – Running meetings
  20. 20. © 2016 NetSpeed Learning Solutions. All rights reserved. 20 Chat What is your organization already doing to develop these new leaders?
  21. 21. © 2016 NetSpeed Learning Solutions. All rights reserved. 21 Developing Frontline Leaders Competitive Advantage
  22. 22. © 2016 NetSpeed Learning Solutions. All rights reserved. 22 Investment 2X more 5X more
  23. 23. © 2016 NetSpeed Learning Solutions. All rights reserved. 23 Need for Investment “We may be unconsciously harming our organizations by giving short shrift to those at lower levels.” Victor Lipman Harvard Business Review
  24. 24. © 2016 NetSpeed Learning Solutions. All rights reserved. 24 Chat Why do organizations spend so much time and money developing senior leaders at the expense of developing frontline leaders?
  25. 25. © 2016 NetSpeed Learning Solutions. All rights reserved. 25 Transition to Leadership “Most students of management agree that the transition from employee to manager is one of the most challenging in business. It brings new roles and responsibilities, new ways of looking at organizations, and new ways of relating to peers and multiple constituencies.” Victor Lipman Harvard Business Review
  26. 26. © 2016 NetSpeed Learning Solutions. All rights reserved. 26 “We Want to Lead”
  27. 27. © 2016 NetSpeed Learning Solutions. All rights reserved. 27 We Need Leadership
  28. 28. © 2016 NetSpeed Learning Solutions. All rights reserved. 28 Movement is a Given Is your organization concerned?
  29. 29. © 2016 NetSpeed Learning Solutions. All rights reserved. 29 Millennial Values “Millennial managers emphasize benefits and training in an effort to keep employees happy.” CEO of Me
  30. 30. © 2016 NetSpeed Learning Solutions. All rights reserved. 30 For Emerging Leaders
  31. 31. © 2016 NetSpeed Learning Solutions. All rights reserved. 31 Emerging Leaders
  32. 32. © 2016 NetSpeed Learning Solutions. All rights reserved. 32 Self Development • Leading at Net Speed • Building Open Communication • Working with Communication Styles • Writing for High Speed Readers • Connecting with Your Career • Managing Time in Fast Forward
  33. 33. © 2016 NetSpeed Learning Solutions. All rights reserved. 33 Leadership Assessment Complete the leadership assessment. http://netspeedlearning.com/leadership/assessment/
  34. 34. © 2016 NetSpeed Learning Solutions. All rights reserved. 34 Performance Management • Hiring the Best Talent • Getting the Right Start • Delegating Smartly • Coaching to Redirect • Coaching Smart People • Turning Performance Problems Around
  35. 35. © 2016 NetSpeed Learning Solutions. All rights reserved. 35 Team Performance • Communicating to Influence • Meeting Change with Resilience • Building the Total Team • Transforming Team Conflict • Running Effective Meetings • Managing Projects by Design
  36. 36. © 2016 NetSpeed Learning Solutions. All rights reserved. 36 Organizational Impact • Setting and Achieving Goals • Creating an Inspiring Work Culture • Making Strategic Decisions • Leading Across Generations • Thinking to Break the Box • Appraising Performance
  37. 37. © 2016 NetSpeed Learning Solutions. All rights reserved. 37 Year One •Leading at Net Speed •Building Open Communication Self •Coaching to Redirect •Turning Perf. Problems Around Performance •Building the Total Team •Meeting Change with Resilience Team •Setting and Achieving Goals •Appraising Performance Organization
  38. 38. © 2016 NetSpeed Learning Solutions. All rights reserved. 38 Year Two •Working with Comm Styles •Connecting with your Career Self •Hiring the Best Talent •Delegating Smartly Performance •Transforming Team Conflict •Running Effective Meetings Team •Creating Inspiring Work Culture •Leading Across Generations Organization
  39. 39. © 2016 NetSpeed Learning Solutions. All rights reserved. 39 How Millennials Learn How do they prefer to learn?
  40. 40. © 2016 NetSpeed Learning Solutions. All rights reserved. 40 How Millennials Learn • Interactively • Collaboratively • Connected via technology (mobile) • Bite-sized • On demand 24/7 • Online or virtual • Gamified (if relevant)
  41. 41. © 2016 NetSpeed Learning Solutions. All rights reserved. 41 Leadership Development 68% 53% Prefer online classes for leadership development Prefer mentoring for leadership development
  42. 42. © 2016 NetSpeed Learning Solutions. All rights reserved. 42 For Emerging Leaders
  43. 43. © 2016 NetSpeed Learning Solutions. All rights reserved. NetSpeed Leadership 2® 1. Face-to-face Classroom Training (24, 3-hour modules) 2. Web Training modules (24, 90-minute sessions) 3. Online reinforcement tools 4. NetSpeed Administrator™ (to report the impact of training)
  44. 44. © 2016 NetSpeed Learning Solutions. All rights reserved. Delivery Options Train-the-Trainer/Certification Workshop delivery by NetSpeed- certified Trainers Face-to-face or virtual classroom
  45. 45. © 2016 NetSpeed Learning Solutions. All rights reserved. Online Reinforcement Job Aid Cards Electronic Magazine NetSpeed On The Job™ NetSpeed Coach® NetSpeed Administrator
  46. 46. © 2016 NetSpeed Learning Solutions. All rights reserved. 46 Putting It All Together Insights Actions
  47. 47. © 2016 NetSpeed Learning Solutions. All rights reserved. 47 Complete the Survey • A link to view the slides from this webinar • A link to view the recording • Up to 25 leaders may complete the online self assessment (with an aggregate report) • Download The Other Side of the Desk ebook
  48. 48. © 2016 NetSpeed Learning Solutions. All rights reserved. 48 Q & A
  49. 49. © 2016 NetSpeed Learning Solutions. All rights reserved. 49 Sources Pew Research Center: “Millennials in Adulthood” Intelligence Group: “What Millennials Want in the Workplace” Virtuali and Workplace Trends: “The Millennial Leadership Study” Thin Difference: “New Leadership 101” Brandon Hall Group: “Emerging Millennial Leaders” Deloitte: “Millennial Survey 2016” Harvard Business Review Survey 2014 Bersin by Deloitte: Leadership Development Facebook 2014

60-minute webinar making the business case for training of emerging leaders inside organizations. Introduces NetSpeed Leadership for frontline management development.

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