Achieving High Impact                    with Virtual Instructor-Led Training                                    Executive...
Executive Briefing Objectives                          • How interactive, engaging VILT leads to                          ...
Send a Chat Message© 2012 NetSpeed Learning Solutions. All rights reserved.   3
Send a Chat Message© 2012 NetSpeed Learning Solutions. All rights reserved.   4
Status Icons© 2012 NetSpeed Learning Solutions. All rights reserved.   5
About Cynthia Clay     • 25+ years of experience     • Began delivering web conference training       in 2004     • Author...
Quick Definitions© 2012 NetSpeed Learning Solutions. All rights reserved.   7
Quick Definitions     •     Synchronous                                     (Live, instructor-led)     •     Asynchronous ...
Opening Poll        What is driving your organization’s move to         VILT?© 2012 NetSpeed Learning Solutions. All right...
ROI© 2012 NetSpeed Learning Solutions. All rights reserved.   10
Tangible Cost Reductions        •     Travel        •     Instructor time        •     Physical facilities        •     Pr...
Intangible Benefit Increases                                                           • Productivity                     ...
Jack Phillips, PhD     ―Our studies have shown that participants in     e-learning programs are less likely to follow     ...
Jack Phillips, PhD                                                           ―In an instructor-led                        ...
The Virtual Future          • 60% of corporate learning is still            delivered in the traditional (ILT) format.    ...
Experience Poll     How have you integrated web conferencing      into your delivery methods?© 2012 NetSpeed Learning Solu...
What Can Go Wrong?© 2012 NetSpeed Learning Solutions. All rights reserved.   17
Marketing Messages                                         ―Reach more people more often                                  ...
Marketing Messages     What is the problem with these     marketing messages and the goal of     delivering effective lear...
Common Errors     • Use web meeting software, not web training       software     • Deliver to 1000+ people     • Show a P...
Death by PowerPoint© 2012 NetSpeed Learning Solutions. All rights reserved.   21
Death by Webinar© 2012 NetSpeed Learning Solutions. All rights reserved.     22
Decisions© 2012 NetSpeed Learning Solutions. All rights reserved.   23
Decisions                      Decide your primary purpose                      Choose a platform that includes more than ...
What’s Your Primary Purpose?     •     Teach groups     •     Coach an individual (one at a time)     •     Present to aud...
Engaging VILT Platform     • High quality streaming video     • Public and private chat     • Whiteboard and annotation to...
Engaging VILT Platform     •     Persistent rooms     •     Break-out rooms     •     VOIP + teleconference     •     Desk...
Virtual Delivery Skills© 2012 NetSpeed Learning Solutions. All rights reserved.                             28
Satisfaction Poll: Delivery     How satisfied are you with the quality of      delivery for your VILT?© 2012 NetSpeed Lear...
Facilitator Success Profile     •     Classroom facilitation experience     •     Dynamic vocal quality     •     Comfort ...
Facilitator Success Profile     • Ease with technology     • Ability to manage multiple       streams of input     • Respo...
Virtual Delivery Skills  • Virtual Facilitator Trainer Certification (VFTC)  • Virtual Facilitator Launch Pad (VFLP)  • We...
Virtual Training Options© 2012 NetSpeed Learning Solutions. All rights reserved.   33
Virtual Design Skills© 2012 NetSpeed Learning Solutions. All rights reserved.                           34
Satisfaction Poll: Design     How satisfied are you with the quality of      design of your VILT?© 2012 NetSpeed Learning ...
Dos                                                      Don’ts  ―Repurpose‖ content for this new  medium  Design for the ...
Dos                                                      Don’ts  ―Repurpose‖ content for this new                         ...
Repurpose Designs         • NetSpeed Virtual Instructional Designers                 – Consult                 – Design   ...
Costs of Repurposing                                                     Output           Output           Output        I...
Design Service Tiers          Tier 1                         Consult regarding existing design          Tier 2            ...
Virtual Content© 2012 NetSpeed Learning Solutions. All rights reserved.                     41
Webinar Content Licenses© 2012 NetSpeed Learning Solutions. All rights reserved.   42
NetSpeed Leadership®         1. Webinar Training (90-minute sessions)         2. Post-class reinforcement (Electronic Maga...
Three Tracks – 24 Modules                             Leadership Development – 8 modules                             Perfo...
NetSpeed Coach™ Learning Center         Post-Class Reinforcement Tools follow VILT.© 2012 NetSpeed Learning Solutions. All...
Post-Class Reinforcement                             Job Aid Cards                             Electronic Magazine        ...
Webinar Content Licenses© 2012 NetSpeed Learning Solutions. All rights reserved.   47
Blazing Service     • To develop the skills of customer service       providers     • Six, 90-minute webinars     • Post-c...
Webinar Content Licenses© 2012 NetSpeed Learning Solutions. All rights reserved.   49
Peer Power     • Six, 90-minute webinars     • Post-class reinforcement tools     • May be licensed for internal       del...
Public Webinars© 2012 NetSpeed Learning Solutions. All rights reserved.                     51
NetSpeed Leadership®        NSL Public Webinar Series:        • For supervisors and managers        • 90-minute webinar ea...
Benefits         •     Eleven NetSpeed Leadership® courses         •     Different topic each month         •     Recorded...
Peer Power          Peer Power Public Webinar Series          • For leaders at all levels          • Four, 90-minute webin...
Virtual Learning Evolves© 2012 NetSpeed Learning Solutions. All rights reserved.   55
High Impact Virtual Learning                                                           Virtual Delivery                   ...
2012 Promotion         • 20% discount on all programs or services         • Minimum of $15,000 (net)         • Paid in ful...
Q&A© 2012 NetSpeed Learning Solutions. All rights reserved.   58
Thank You!             59
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High Impact VILT

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45-minute Executive Briefing for training managers and directors

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High Impact VILT

  1. 1. Achieving High Impact with Virtual Instructor-Led Training Executive Briefing© 2012 NetSpeed Learning Solutions. All rights reserved. 1
  2. 2. Executive Briefing Objectives • How interactive, engaging VILT leads to learning transfer and performance improvement • What decisions lead to effective VILT • Why you should consider virtual solutions offered by NetSpeed Learning© 2012 NetSpeed Learning Solutions. All rights reserved. 2
  3. 3. Send a Chat Message© 2012 NetSpeed Learning Solutions. All rights reserved. 3
  4. 4. Send a Chat Message© 2012 NetSpeed Learning Solutions. All rights reserved. 4
  5. 5. Status Icons© 2012 NetSpeed Learning Solutions. All rights reserved. 5
  6. 6. About Cynthia Clay • 25+ years of experience • Began delivering web conference training in 2004 • Author of Great Webinars (published by Pfeiffer) • Leads the Virtual Facilitator Trainer Certification™ course© 2012 NetSpeed Learning Solutions. All rights reserved. 6
  7. 7. Quick Definitions© 2012 NetSpeed Learning Solutions. All rights reserved. 7
  8. 8. Quick Definitions • Synchronous (Live, instructor-led) • Asynchronous (Self-paced—no instructor) • Elearning (Online asynchronous) • Virtual Learning (Online synchronous)© 2012 NetSpeed Learning Solutions. All rights reserved. 8
  9. 9. Opening Poll What is driving your organization’s move to VILT?© 2012 NetSpeed Learning Solutions. All rights reserved. 9
  10. 10. ROI© 2012 NetSpeed Learning Solutions. All rights reserved. 10
  11. 11. Tangible Cost Reductions • Travel • Instructor time • Physical facilities • Printed training materials • Administrative time • Hours of lost productivity© 2012 NetSpeed Learning Solutions. All rights reserved. 11
  12. 12. Intangible Benefit Increases • Productivity • Learning retention • Proficiency and effectiveness • Satisfaction and morale • On-the-job application© 2012 NetSpeed Learning Solutions. All rights reserved. 12
  13. 13. Jack Phillips, PhD ―Our studies have shown that participants in e-learning programs are less likely to follow through than in an instructor-led program.‖© 2012 NetSpeed Learning Solutions. All rights reserved. 13
  14. 14. Jack Phillips, PhD ―In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.‖© 2012 NetSpeed Learning Solutions. All rights reserved. 14
  15. 15. The Virtual Future • 60% of corporate learning is still delivered in the traditional (ILT) format. • 80% of companies that have tried VILT now use it as their dominant training mode.© 2012 NetSpeed Learning Solutions. All rights reserved. 15
  16. 16. Experience Poll How have you integrated web conferencing into your delivery methods?© 2012 NetSpeed Learning Solutions. All rights reserved. 16
  17. 17. What Can Go Wrong?© 2012 NetSpeed Learning Solutions. All rights reserved. 17
  18. 18. Marketing Messages ―Reach more people more often without travel, facilities or equipment costs.‖ ―Train up to 1000 attendees at once, anywhere in the world.‖ ―Create a digital library of on- demand recorded lectures….‖© 2012 NetSpeed Learning Solutions. All rights reserved. 18
  19. 19. Marketing Messages What is the problem with these marketing messages and the goal of delivering effective learning programs?© 2012 NetSpeed Learning Solutions. All rights reserved. 19
  20. 20. Common Errors • Use web meeting software, not web training software • Deliver to 1000+ people • Show a PowerPoint and lecture • Disable Chat • Use two Polls to gather feedback • Allow private Q & A • Keep the presenter off-camera • Use 1-way VOIP with no voice-to-voice interaction© 2012 NetSpeed Learning Solutions. All rights reserved. 20
  21. 21. Death by PowerPoint© 2012 NetSpeed Learning Solutions. All rights reserved. 21
  22. 22. Death by Webinar© 2012 NetSpeed Learning Solutions. All rights reserved. 22
  23. 23. Decisions© 2012 NetSpeed Learning Solutions. All rights reserved. 23
  24. 24. Decisions Decide your primary purpose Choose a platform that includes more than basic features Identify virtual facilitator competencies Reskill your trainers Reskill your instructional designers Repurpose your content License content designed for web delivery© 2012 NetSpeed Learning Solutions. All rights reserved. 24
  25. 25. What’s Your Primary Purpose? • Teach groups • Coach an individual (one at a time) • Present to audiences of 1000+ • Conduct ad hoc meetings© 2012 NetSpeed Learning Solutions. All rights reserved. 25
  26. 26. Engaging VILT Platform • High quality streaming video • Public and private chat • Whiteboard and annotation tools • Participation (status icons or emoticons) • Easy-to-use polling© 2012 NetSpeed Learning Solutions. All rights reserved. 26
  27. 27. Engaging VILT Platform • Persistent rooms • Break-out rooms • VOIP + teleconference • Desktop and application sharing • Ability to play short videos (test this)© 2012 NetSpeed Learning Solutions. All rights reserved. 27
  28. 28. Virtual Delivery Skills© 2012 NetSpeed Learning Solutions. All rights reserved. 28
  29. 29. Satisfaction Poll: Delivery How satisfied are you with the quality of delivery for your VILT?© 2012 NetSpeed Learning Solutions. All rights reserved. 29
  30. 30. Facilitator Success Profile • Classroom facilitation experience • Dynamic vocal quality • Comfort on camera • High energy, fast-paced • Expressive face© 2012 NetSpeed Learning Solutions. All rights reserved. 30
  31. 31. Facilitator Success Profile • Ease with technology • Ability to manage multiple streams of input • Responsive, not reactive© 2012 NetSpeed Learning Solutions. All rights reserved. 31
  32. 32. Virtual Delivery Skills • Virtual Facilitator Trainer Certification (VFTC) • Virtual Facilitator Launch Pad (VFLP) • Web Conference Essentials (WCE) Public* and Private** options available * Adobe Connect ** Adobe Connect, WebEx, Live Meeting, Citrix GotoTraining, AT&T Connect© 2012 NetSpeed Learning Solutions. All rights reserved. 32
  33. 33. Virtual Training Options© 2012 NetSpeed Learning Solutions. All rights reserved. 33
  34. 34. Virtual Design Skills© 2012 NetSpeed Learning Solutions. All rights reserved. 34
  35. 35. Satisfaction Poll: Design How satisfied are you with the quality of design of your VILT?© 2012 NetSpeed Learning Solutions. All rights reserved. 35
  36. 36. Dos Don’ts ―Repurpose‖ content for this new medium Design for the strengths of a specific web conference platform Do break classroom content into shorter VILT segments and blend with other online assignments Use VILT as the primary delivery mode© 2012 NetSpeed Learning Solutions. All rights reserved. 36
  37. 37. Dos Don’ts ―Repurpose‖ content for this new Attempt to deliver the classroom content medium the same way in the web conference platform Design for the strengths of a specific Design ―generic‖ web presentations web conference platform Do break classroom content into shorter Attempt to deliver an 8-hour face-to- VILT segments and blend with other face course as an all day VILT course online assignments Use VILT as the primary delivery mode Mix mediums (have someone present to face-to-face and virtual audiences at the same time)© 2012 NetSpeed Learning Solutions. All rights reserved. 37
  38. 38. Repurpose Designs • NetSpeed Virtual Instructional Designers – Consult – Design – Develop – Pilot – Evaluate© 2012 NetSpeed Learning Solutions. All rights reserved. 38
  39. 39. Costs of Repurposing Output Output Output Inputs and Fully designed Partial design Partial design Outputs web workshop (no FG) (slide deck only) Input Full classroom $$$ $$ $ design Input Partial design $$$ $$ $ (no FG) Input Partial design $$$ $$ $ (slide deck only) Input Not designed $$$$ $$$ $$© 2012 NetSpeed Learning Solutions. All rights reserved. 39
  40. 40. Design Service Tiers Tier 1 Consult regarding existing design Tier 2 + develop VILT design guide Tier 3 + develop slides and course assets Tier 4 + develop facilitator guide Tier 5 + pilot the course Tier 6 + evaluate and make revisions© 2012 NetSpeed Learning Solutions. All rights reserved. 40
  41. 41. Virtual Content© 2012 NetSpeed Learning Solutions. All rights reserved. 41
  42. 42. Webinar Content Licenses© 2012 NetSpeed Learning Solutions. All rights reserved. 42
  43. 43. NetSpeed Leadership® 1. Webinar Training (90-minute sessions) 2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach® 3. NetSpeed Administrator™ (to report the impact of training)© 2012 NetSpeed Learning Solutions. All rights reserved. 43
  44. 44. Three Tracks – 24 Modules Leadership Development – 8 modules Performance Management – 8 modules Professional Development – 8 modules© 2012 NetSpeed Learning Solutions. All rights reserved. 44
  45. 45. NetSpeed Coach™ Learning Center Post-Class Reinforcement Tools follow VILT.© 2012 NetSpeed Learning Solutions. All rights reserved. 45
  46. 46. Post-Class Reinforcement Job Aid Cards Electronic Magazine NetSpeed On The Job™ NetSpeed Coach® NetSpeed Administrator© 2012 NetSpeed Learning Solutions. All rights reserved. 46
  47. 47. Webinar Content Licenses© 2012 NetSpeed Learning Solutions. All rights reserved. 47
  48. 48. Blazing Service • To develop the skills of customer service providers • Six, 90-minute webinars • Post-class reinforcement tools • May be licensed for internal delivery • TTT model© 2012 NetSpeed Learning Solutions. All rights reserved. 48
  49. 49. Webinar Content Licenses© 2012 NetSpeed Learning Solutions. All rights reserved. 49
  50. 50. Peer Power • Six, 90-minute webinars • Post-class reinforcement tools • May be licensed for internal delivery • TTT model© 2012 NetSpeed Learning Solutions. All rights reserved. 50
  51. 51. Public Webinars© 2012 NetSpeed Learning Solutions. All rights reserved. 51
  52. 52. NetSpeed Leadership® NSL Public Webinar Series: • For supervisors and managers • 90-minute webinar each month • Blended with post-class reinforcement tools for on-the-job application and learning transfer • Volume discounts© 2012 NetSpeed Learning Solutions. All rights reserved. 52
  53. 53. Benefits • Eleven NetSpeed Leadership® courses • Different topic each month • Recorded for repeat playback • Manageable investment (time and cost) • Flexibility: choose the sessions you use© 2012 NetSpeed Learning Solutions. All rights reserved. 53
  54. 54. Peer Power Peer Power Public Webinar Series • For leaders at all levels • Four, 90-minute webinars plus collaborative work at NetSpeed Fast Tracks • Blend with post-class reinforcement tools • Volume discounts© 2012 NetSpeed Learning Solutions. All rights reserved. 54
  55. 55. Virtual Learning Evolves© 2012 NetSpeed Learning Solutions. All rights reserved. 55
  56. 56. High Impact Virtual Learning Virtual Delivery Virtual Design Web-ready VILT Content Public Webinar Series© 2012 NetSpeed Learning Solutions. All rights reserved. 56
  57. 57. 2012 Promotion • 20% discount on all programs or services • Minimum of $15,000 (net) • Paid in full by July 31, 2012© 2012 NetSpeed Learning Solutions. All rights reserved. 57
  58. 58. Q&A© 2012 NetSpeed Learning Solutions. All rights reserved. 58
  59. 59. Thank You! 59

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