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@cyetain
What is the
Value of
Social Capital?
@cyetain
blog http://jabe.co
Send Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) Bloom
&
CTO:
@cyetain
#lascot13
@cyetain
@cyetain
To envision the the types
technology that teams may
reasonably be expected produce
in 5-10 years and to prepare
t...
@cyetain
Write Down:
What Properties Does
Your Ideal Software
Architecture Have?
@cyetain
Practice
@cyetain
Model Interaction
@cyetain
Your Value Stream
is a Linear View of
your Social Network
@cyetain
Swarms
@cyetain
By making embodied
experience, skills & knowledge
(both tacit and explicit) available
on demand; structures capab...
@cyetain
Pareto Team
Stability
@cyetain
Emergent Slack
Be Seen Reading at
Work
Resilience with Benefits
@cyetain
What is Social
Capital?
Short Answer:
An organizations ability to distribute and
leverage TRUST
@cyetain
Evolution of
Capital
Capital
1700 1850 1950 2000
Human Capital
Intellectual Capital
Social Capital
@cyetain
The human capital
explanation of the
inequality... people who do
better are more able
individuals;
Social capital...
@cyetain
Social capital can be
measured by the amount of
trust and “reciprocity” in a
community or between
individuals
-Ro...
@cyetain
Social Capital is the stock of active
connection among people; the trust,
mutual understanding, and shared
values...
@cyetain
Nature of
Knowledge Work
@cyetain
Working
Pin
Car
Artifacts
Code
Hammering
Carrying
Thinking
Creating
Work
@cyetain
Humans
are Rational
@cyetain
It has been said that
man is a rational
animal. All my life I
have been searching
for evidence which
could suppor...
@cyetain
Work != Working != Worker
Pin
Car
Artifacts
Code
Hammering
Carrying
Thinking
Creating
HUMANS
Bounded:
Perception
...
@cyetain
Knowledge can only be volunteered it
cannot be conscripted.
We only know what we know when we
need to know it.
Ev...
@cyetain
The act of creating
value via information
has a temporal nature.
The optimal Methods,
Tools and Individuals
to cr...
@cyetain
The Problem of
Expertise
@cyetain
@cyetain
@cyetain
Impact of
Knowledge Transfer
Constrains on
Human Systems
@cyetain
Information, skill and
knowledge are embedded in
networks and relationships.
Individuals, instead of “owning”
inf...
@cyetain
unstable externalities
continuous
disequilibrium
coevolution
@cyetain
authority
@cyetain
authority
REPUTATION
@cyetain
assignment
@cyetain
assignment
OPPORTUNITY
@cyetain
The advantage created by a
person’s location in a structure of
relationships is known as social
capital.
...The a...
@cyetain
n(n-1)/2
n = number of people
@cyetain
Structural Hole
@cyetain
The Performance of OVERLY
connected organizations falls
@cyetain
Punctuated
Equilibrium
@cyetain
Broker
@cyetain
Three benefits of bridging
structural holes can be expected:
Access to alternative opinion and
practice, early ac...
@cyetain
Closure
@cyetain
The value of a relationship
is not defined inside the
relationship; it is defined
by the social context
around th...
@cyetain
@cyetain
@cyetain
@cyetain
People strongly
connected are likely
to provide redundant
information.
-Ronald S. Burt
@cyetain
@cyetain
@cyetain
Instead of seeing people as
the source of information,
clusters are the source and
people are ports of access
to ...
@cyetain
CONWAY’S LAW
@cyetain
Change the patterns of
participation, and you change the
organization. At the core of the 21st
century company is...
@cyetain
Conway’s Law
organizations which design systems...
are constrained to produce designs
which are copies of the
com...
@cyetain
Because the design that occurs
first is almost never the best
possible, the prevailing system
concept may need to...
@cyetain
Dynamic Teams
@cyetain
Teaming is a verb. It is a dynamic
activity, not a bounded, static
entity. It is largely determined by
the mindse...
@cyetain
It is hardly possible to overrate the value
… of placing human beings in contact
with persons dissimilar to thems...
@cyetain
Fast-moving work environments need
people who know how to team, people
who have the skills and the flexibility
to...
@cyetain
David Anderson
Jim Benson
Donald Reinertsen
David Snowden
Staff of TLC
Ronald BurtAdam Yuret
Chris Matts
Amy C. E...
@cyetain
If you want truly
to understand
something
try to change it
-Kurt Lewin
@cyetain
blog http://jabe.co
Send Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) Bloom
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Lean agile scotland 2013

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Published on

What is the value of Social Capital?

Social Capital is an organization's ability to exceed the performance of it's competitors by creating, distributing and leveraging TRUST.

This talk explores the intangible nature of knowledge work, the problems of expertise and the special importance of social capital for enabling effective knowledge work systems.

Published in: Technology, Education

Lean agile scotland 2013

  1. 1. @cyetain What is the Value of Social Capital?
  2. 2. @cyetain blog http://jabe.co Send Anonymous Feedback http://sayat.me/jabebloom Joshua (Jabe) Bloom & CTO:
  3. 3. @cyetain #lascot13 @cyetain
  4. 4. @cyetain To envision the the types technology that teams may reasonably be expected produce in 5-10 years and to prepare those teams to envision, create, produce, and support that technology.
  5. 5. @cyetain Write Down: What Properties Does Your Ideal Software Architecture Have?
  6. 6. @cyetain Practice
  7. 7. @cyetain Model Interaction
  8. 8. @cyetain Your Value Stream is a Linear View of your Social Network
  9. 9. @cyetain Swarms
  10. 10. @cyetain By making embodied experience, skills & knowledge (both tacit and explicit) available on demand; structures capable of dynamic teaming gain significantly higher resiliency
  11. 11. @cyetain Pareto Team Stability
  12. 12. @cyetain Emergent Slack Be Seen Reading at Work Resilience with Benefits
  13. 13. @cyetain What is Social Capital? Short Answer: An organizations ability to distribute and leverage TRUST
  14. 14. @cyetain Evolution of Capital Capital 1700 1850 1950 2000 Human Capital Intellectual Capital Social Capital
  15. 15. @cyetain The human capital explanation of the inequality... people who do better are more able individuals; Social capital explains how people do better because they are somehow better connected... -Ronald S. Burt
  16. 16. @cyetain Social capital can be measured by the amount of trust and “reciprocity” in a community or between individuals -Robert Putnam
  17. 17. @cyetain Social Capital is the stock of active connection among people; the trust, mutual understanding, and shared values and behaviors that bind the members of human networks and communities and make cooperative action possible -Don Cohen, Laurence Prusak
  18. 18. @cyetain Nature of Knowledge Work
  19. 19. @cyetain Working Pin Car Artifacts Code Hammering Carrying Thinking Creating Work
  20. 20. @cyetain Humans are Rational
  21. 21. @cyetain It has been said that man is a rational animal. All my life I have been searching for evidence which could support this. -Russell
  22. 22. @cyetain Work != Working != Worker Pin Car Artifacts Code Hammering Carrying Thinking Creating HUMANS Bounded: Perception Understanding Rationality
  23. 23. @cyetain Knowledge can only be volunteered it cannot be conscripted. We only know what we know when we need to know it. Everything is fragmented The way we know things is not the way we report we know things. We always know more than we can say, and we will always say more than we can write down. -Snowden
  24. 24. @cyetain The act of creating value via information has a temporal nature. The optimal Methods, Tools and Individuals to create value change as information moves from local to distributed
  25. 25. @cyetain The Problem of Expertise
  26. 26. @cyetain
  27. 27. @cyetain
  28. 28. @cyetain Impact of Knowledge Transfer Constrains on Human Systems
  29. 29. @cyetain Information, skill and knowledge are embedded in networks and relationships. Individuals, instead of “owning” information, attract, translate and know how to and where to access to the information that emerges in the networks around them.
  30. 30. @cyetain unstable externalities continuous disequilibrium coevolution
  31. 31. @cyetain authority
  32. 32. @cyetain authority REPUTATION
  33. 33. @cyetain assignment
  34. 34. @cyetain assignment OPPORTUNITY
  35. 35. @cyetain The advantage created by a person’s location in a structure of relationships is known as social capital. ...The advantage is visible when certain people, or certain groups of people, do better than equally able peers. -Ronald S. Burt
  36. 36. @cyetain n(n-1)/2 n = number of people
  37. 37. @cyetain Structural Hole
  38. 38. @cyetain The Performance of OVERLY connected organizations falls
  39. 39. @cyetain Punctuated Equilibrium
  40. 40. @cyetain Broker
  41. 41. @cyetain Three benefits of bridging structural holes can be expected: Access to alternative opinion and practice, early access to new opinion and practice, and an ability to move ideas between groups where there is advantage in doing so. -Ronald Burt
  42. 42. @cyetain Closure
  43. 43. @cyetain The value of a relationship is not defined inside the relationship; it is defined by the social context around the relationship. -Ronald Burt
  44. 44. @cyetain
  45. 45. @cyetain
  46. 46. @cyetain
  47. 47. @cyetain People strongly connected are likely to provide redundant information. -Ronald S. Burt
  48. 48. @cyetain
  49. 49. @cyetain
  50. 50. @cyetain Instead of seeing people as the source of information, clusters are the source and people are ports of access to the information that circulates around them. -Ronald S. Burt
  51. 51. @cyetain CONWAY’S LAW
  52. 52. @cyetain Change the patterns of participation, and you change the organization. At the core of the 21st century company is the question of participation. At the heart of participation is the mind and spirit of the knowledge worker... -John Seely Brown
  53. 53. @cyetain Conway’s Law organizations which design systems... are constrained to produce designs which are copies of the communication structures of these organizations
  54. 54. @cyetain Because the design that occurs first is almost never the best possible, the prevailing system concept may need to change. Therefore, flexibility of organization is important to effective design. -Fred Brooks
  55. 55. @cyetain Dynamic Teams
  56. 56. @cyetain Teaming is a verb. It is a dynamic activity, not a bounded, static entity. It is largely determined by the mindset and practices of teamwork, not by the design and structures of effective teams. Teaming is teamwork on the fly. -Amy C. Edmondson
  57. 57. @cyetain It is hardly possible to overrate the value … of placing human beings in contact with persons dissimilar to themselves, and with modes of thought and action unlike those with which they are familiar. … Such communication has always been, and is peculiarly in the present age, one of the primary sources of progress. -John Stuart Mill
  58. 58. @cyetain Fast-moving work environments need people who know how to team, people who have the skills and the flexibility to act in moments of potential collaboration when and where they appear. They must have the ability to move on, ready for the next such moments. Teaming still relies on old- fashioned teamwork skills such as recognizing and clarifying interdependence, establishing trust, and figuring out how to coordinate. -Amy C. Edmondson
  59. 59. @cyetain David Anderson Jim Benson Donald Reinertsen David Snowden Staff of TLC Ronald BurtAdam Yuret Chris Matts Amy C. Edmondson
  60. 60. @cyetain If you want truly to understand something try to change it -Kurt Lewin
  61. 61. @cyetain blog http://jabe.co Send Anonymous Feedback http://sayat.me/jabebloom Joshua (Jabe) Bloom

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