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Resilience with Benefits
What is Social
An organizations ability to distribute and
1700 1850 1950 2000
The human capital
explanation of the
inequality... people who do
better are more able
Social capital explains how
people do better because
they are somehow better
-Ronald S. Burt
Social capital can be
measured by the amount of
trust and “reciprocity” in a
community or between
Social Capital is the stock of active
connection among people; the trust,
mutual understanding, and shared
values and behaviors that bind the
members of human networks and
communities and make cooperative
-Don Cohen, Laurence Prusak
It has been said that
man is a rational
animal. All my life I
have been searching
for evidence which
could support this.
Work != Working != Worker
Knowledge can only be volunteered it
cannot be conscripted.
We only know what we know when we
need to know it.
Everything is fragmented
The way we know things is not the way
we report we know things.
We always know more than we can say,
and we will always say more than we
can write down.
The act of creating
value via information
has a temporal nature.
The optimal Methods,
Tools and Individuals
to create value change
as information moves
from local to
Information, skill and
knowledge are embedded in
networks and relationships.
Individuals, instead of “owning”
information, attract, translate
and know how to and where to
access to the information that
emerges in the networks around
The advantage created by a
person’s location in a structure of
relationships is known as social
...The advantage is visible when
certain people, or certain groups
of people, do better than equally
-Ronald S. Burt
Three benefits of bridging
structural holes can be expected:
Access to alternative opinion and
practice, early access to new
opinion and practice, and an
ability to move ideas between
groups where there is advantage
in doing so.
Change the patterns of
participation, and you change the
organization. At the core of the 21st
century company is the question of
participation. At the heart of
participation is the mind and spirit
of the knowledge worker...
-John Seely Brown
organizations which design systems...
are constrained to produce designs
which are copies of the
communication structures of these
Because the design that occurs
first is almost never the best
possible, the prevailing system
concept may need to change.
Therefore, flexibility of organization
is important to effective design.
Teaming is a verb. It is a dynamic
activity, not a bounded, static
entity. It is largely determined by
the mindset and practices of
teamwork, not by the design and
structures of effective teams.
Teaming is teamwork on the fly.
-Amy C. Edmondson
It is hardly possible to overrate the value
… of placing human beings in contact
with persons dissimilar to themselves, and
with modes of thought and action unlike
those with which they are familiar. …
Such communication has always been,
and is peculiarly in the present age, one
of the primary sources of progress.
-John Stuart Mill
Fast-moving work environments need
people who know how to team, people
who have the skills and the flexibility
to act in moments of potential
collaboration when and where they
appear. They must have the ability to
move on, ready for the next such
moments. Teaming still relies on old-
fashioned teamwork skills such as
recognizing and clarifying
interdependence, establishing trust, and
figuring out how to coordinate.
-Amy C. Edmondson
Staff of TLC
Ronald BurtAdam Yuret
Amy C. Edmondson
If you want truly
try to change it