Getting to Resilience
Report
Cyd HarrellFollow
Jun. 28, 2020•0 likes•679 views
0 likes
Be the first to like this
Show More
views
Total views
0
On Slideshare
0
From embeds
0
Number of embeds
0
Check these out next
Getting to Resilience
Jun. 28, 2020•0 likes•679 views
0 likes
Be the first to like this
Show More
views
Total views
0
On Slideshare
0
From embeds
0
Number of embeds
0
Download to read offline
Report
Leadership & Management
Originally delivered at Web Directions Culture in Sydney in 2018, a talk on building adaptability into a matrixed government tech and design team in difficult circumstances.
Cyd HarrellFollow
Getting to Resilience
- Getting to Resilience Cyd Harrell WebDirections Culture 2018
- After the Healthcare.gov disaster
- November 9, 2016
- The theory (given a friendly administration) ➔ Recruit “the best” technologists into government ➔ Give them a great work environment ➔ Let them do what they do best ➔ WIN
- A generic environment... ➔ Fancy computers ➔ Snack bars ➔ ➔ Project choice & 20% time ➔ Managers focus on staff’s career development ➔ Clear alignment on goals
- Eng The Matrix Design Product Strategy Acquisitions
- EngDesign Product Strategy Client Self-organizing!
- Even given a friendly administration: ➔ Who handles performance problems? ➔ Do we recruit the right people? ➔ What kind of practice works here? ➔ How do we make practice consistent? ➔ What about our billability requirements?
- Things are strange now.
- During the first year of the new administration ➔ We were reorganized 3 times ➔ Technology Transformation Service ➔ Federal Acquisitions Service ➔ Centers of Excellence
- Burnout became common.
- July 2017: Chief of Staff
- Past decisions Happy Halloween today, also!
- EngDesign Product Strategy Leads SMT
- SMT GMT
- GMT
- Communities of practice in a flat org ➔ 18F-only guilds with ½ hour weekly meetings ➔ government-wide Communities of Practice ➔ Considered side projects ContentResearch DevOps Front-End
- New standards ➔ All types of CoP open to all within TTS ➔ All CoPs provide advice freely ➔ Official CoPs advice management on the practice they support.
- Communities of practice in a flat org ➔ Guilds with ½ hour weekly meetings ➔ open email Communities of Practice ➔ Considered 20% time for billing purposes ContentResearch DevOps Front-End
- Hiring freeze lifted Spring 2018
- We weren’t serving anyone by signalling to techies that we were a free-for-all startup environment.
- A new profile for hiring: ➔ People who want to collaborate above all ➔ People whose skills are beyond question ➔ People who make colleagues of clients ➔ People senior enough to have opinions ➔ People who aren’t ashamed to be consultants
- Resilient organizations... ➔ Hire with full transparency ➔ Talk about performance openly ➔ Empower the front lines ➔ Open their practices
- I worked for President Trump. I worked in the Trump administration. I worked for the federal government. I worked for the American public.
- Healthy institutions withstand.
- Questions?
- Thank you so much for coming! @cydharrell any time you want to talk about this