Designing for Digital 2017

Cyd Harrell
Cyd HarrellUX & Product. Unabashedly qual. at Code for America
Designing (for)
21st-Century Institutions
Photo by Flickr user Ken Lund under CC-BY-SA
Somewhere in America, sometime in the
19th century
Madison, WI, 2011
Photo by Flickr user Peter Gorman under CC-SA
Online, sometime in the 21st century
Photo by Todd Ross Nienkirk, That Other Paper (CC-SA)
Online, sometime in the 21st century
Designing for Digital 2017
3,144 counties
19,354 cities & towns
What do we ask from government?
➔ Public safety
➔ Infrastructure
➔ Regulations
➔ Record-keeping
➔ Dispute resolution
➔ Assistance
Government websites are usually
about the government.
They need to be the government,
doing the people’s business online.
Where are the boundaries of government?
What about the civic sphere?
How hard is it to participate?
http://www.pewinternet.org/fact-sheet/internet-broadband/
2013: Healthcare.gov
This used to happen fairly often
http://www.nytimes.com/1999/12/23/business/toys-r-us-falls-behind-on-shipping.html
It wasn’t a design problem, exactly
http://www.huffingtonpost.com/2013/10/18/obamacare-train-wreck_n_4118041.html
2014: USDS & 18F
Digital Service
I work at 18F.
I’m here in my
personal capacity
today.
The shiny story, Golden Gate Park, 2011
Photo by Flickr user Michael Fraley
2009: H1N1
(the un-shiny story)
Templates for health departments (before)
http://boltpeters.com/blog/designing-the-google-sites-h1n1-emergency-templates/
Templates for health departments (after)
http://boltpeters.com/blog/designing-the-google-sites-h1n1-emergency-templates/
Assistance is deep
Institutions are deeper
Seattle Public Library, Northeast Branch
ca. 1983
It’s ok to be a smart girl in the world
Yale University Sterling Library
Fall 1990
言語学
Designing for Digital 2017
2000: Butterfly Ballot
Palm Beach County, FL
2012: Field Guides
Dana Chisnell & the Center for Civic Design
What voters need to know
What voters need to know
2011:
“I’m here because I believe government can be
simple, beautiful, and easy to use.”
-- Scott Silverman to Jennifer Pahlka, January 2011
2007: #opendata
Open Data moved fast - and slow
➔ July 2008 - Apps for DC - first hackathon with open public
data
➔ January 2009 - President Obama signs US Open Data
Policy
➔ 2009 - Memphis, Portland, and San Francisco create local
open data policies
2009: #gov20
2011: CityCamp
Designing for Digital 2017
Designing for Digital 2017
2011: GDS
The institution, online
2012: CFPB
Mortgage Disclosures (Before)
Mortgage Disclosures (After)
2013: Coding for
America
VP of Research
UX Evangelist
Asheville, NC, 2014
The CUT Group, Chicago, 2014
2014: SNAP/CalFresh
SNAP
Designing for Digital 2017
Designing for Digital 2017
2016: 18F
VP of Research
UX Evangelist
Director of Product
Lead Innovation Specialist
I work for President Trump
I work in the Trump administration
I work for the federal government
I work for the American public
IANAL
* has not reviewed or endorsed this talk.
*
FASPBS TTS
ITC
FAS
ITC Office of Integrated Technology Category
Federal Acquisition Service
Schedules
MOU > IAA
ITC +
$ = CO W
FAS
ITC
EOP
OMB OPM
“Public servants are designers.”
-- Dana Chisnell, Civic Design Camp NYC, November 2014
Design Principles for
Public Institutions
GDS, 2012
Simple, beautiful,
& easy to use
Respect for people’s
time, dignity, and
abilities.
Inviting, not just
allowing, full
participation.
Government &
citizens are on the
same side - design
for unity.
Institutions that...
➔ Honor people’s humanity
➔ Break barriers to access
➔ Trust and support the people they are made of
Designers who...
➔ Work in long timeframes
➔ Follow principles over process
➔ Make all the friends they can
Questions?
Thank you so much for coming!
@cydharrell any time you want
to talk about this
1 of 79

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Designing for Digital 2017