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Designing for Digital 2017

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Designing for Digital 2017

  1. 1. Designing (for) 21st-Century Institutions Photo by Flickr user Ken Lund under CC-BY-SA
  2. 2. Somewhere in America, sometime in the 19th century
  3. 3. Madison, WI, 2011 Photo by Flickr user Peter Gorman under CC-SA
  4. 4. Online, sometime in the 21st century
  5. 5. Photo by Todd Ross Nienkirk, That Other Paper (CC-SA)
  6. 6. Online, sometime in the 21st century
  7. 7. 3,144 counties 19,354 cities & towns
  8. 8. What do we ask from government? ➔ Public safety ➔ Infrastructure ➔ Regulations ➔ Record-keeping ➔ Dispute resolution ➔ Assistance
  9. 9. Government websites are usually about the government. They need to be the government, doing the people’s business online.
  10. 10. Where are the boundaries of government?
  11. 11. What about the civic sphere?
  12. 12. How hard is it to participate? http://www.pewinternet.org/fact-sheet/internet-broadband/
  13. 13. 2013: Healthcare.gov
  14. 14. This used to happen fairly often http://www.nytimes.com/1999/12/23/business/toys-r-us-falls-behind-on-shipping.html
  15. 15. It wasn’t a design problem, exactly http://www.huffingtonpost.com/2013/10/18/obamacare-train-wreck_n_4118041.html
  16. 16. 2014: USDS & 18F
  17. 17. Digital Service
  18. 18. I work at 18F. I’m here in my personal capacity today.
  19. 19. The shiny story, Golden Gate Park, 2011 Photo by Flickr user Michael Fraley
  20. 20. 2009: H1N1 (the un-shiny story)
  21. 21. Templates for health departments (before) http://boltpeters.com/blog/designing-the-google-sites-h1n1-emergency-templates/
  22. 22. Templates for health departments (after) http://boltpeters.com/blog/designing-the-google-sites-h1n1-emergency-templates/
  23. 23. Assistance is deep
  24. 24. Institutions are deeper
  25. 25. Seattle Public Library, Northeast Branch ca. 1983
  26. 26. It’s ok to be a smart girl in the world
  27. 27. Yale University Sterling Library Fall 1990
  28. 28. 言語学
  29. 29. 2000: Butterfly Ballot
  30. 30. Palm Beach County, FL
  31. 31. 2012: Field Guides
  32. 32. Dana Chisnell & the Center for Civic Design
  33. 33. What voters need to know
  34. 34. What voters need to know
  35. 35. 2011:
  36. 36. “I’m here because I believe government can be simple, beautiful, and easy to use.” -- Scott Silverman to Jennifer Pahlka, January 2011
  37. 37. 2007: #opendata
  38. 38. Open Data moved fast - and slow ➔ July 2008 - Apps for DC - first hackathon with open public data ➔ January 2009 - President Obama signs US Open Data Policy ➔ 2009 - Memphis, Portland, and San Francisco create local open data policies
  39. 39. 2009: #gov20
  40. 40. 2011: CityCamp
  41. 41. 2011: GDS
  42. 42. The institution, online
  43. 43. 2012: CFPB
  44. 44. Mortgage Disclosures (Before)
  45. 45. Mortgage Disclosures (After)
  46. 46. 2013: Coding for America
  47. 47. VP of Research UX Evangelist
  48. 48. Asheville, NC, 2014
  49. 49. The CUT Group, Chicago, 2014
  50. 50. 2014: SNAP/CalFresh
  51. 51. SNAP
  52. 52. 2016: 18F
  53. 53. VP of Research UX Evangelist Director of Product Lead Innovation Specialist
  54. 54. I work for President Trump I work in the Trump administration I work for the federal government I work for the American public
  55. 55. IANAL
  56. 56. * has not reviewed or endorsed this talk. *
  57. 57. FASPBS TTS ITC
  58. 58. FAS ITC Office of Integrated Technology Category Federal Acquisition Service
  59. 59. Schedules
  60. 60. MOU > IAA ITC +
  61. 61. $ = CO W
  62. 62. FAS ITC EOP OMB OPM
  63. 63. “Public servants are designers.” -- Dana Chisnell, Civic Design Camp NYC, November 2014
  64. 64. Design Principles for Public Institutions
  65. 65. GDS, 2012
  66. 66. Simple, beautiful, & easy to use
  67. 67. Respect for people’s time, dignity, and abilities.
  68. 68. Inviting, not just allowing, full participation.
  69. 69. Government & citizens are on the same side - design for unity.
  70. 70. Institutions that... ➔ Honor people’s humanity ➔ Break barriers to access ➔ Trust and support the people they are made of
  71. 71. Designers who... ➔ Work in long timeframes ➔ Follow principles over process ➔ Make all the friends they can
  72. 72. Questions?
  73. 73. Thank you so much for coming! @cydharrell any time you want to talk about this

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