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Digital Social Innovation and the
Impact of Data Analytics
Geoff Zakaib P.Eng., MBA
Cyber Summit
September 29, 2015
Presentation Outline
• Innovation and Social Innovation
• Digital Social Innovation
– Digital Technology Transformation
– ...
Innovation
• Innovation is the process through which economic and social
value is extracted from knowledge through the gen...
Social Ideas and Concepts
ref3 – Tim Draimin
Definitions of Social Innovation
SiG’s Definition of Social Innovation
Digital Technology Transformation
• Impact of digital technology
– Innovation
– Transparency
– Collaboration
– Participati...
Digital Social Innovation
• Digital technologies and the Internet are changing how social
innovation happens
• Digital Soc...
Digital Social Innovation Ecosystem for Europe
Growing A Digital Social
Innovation Ecosystem
for Europe
DSI Clusters – Growth and Development
DSI Technology Areas
DSI Technology Areas
Trends in Digital Social Innovation
People are using digital technology to revolutionize how we make
social impact and to ...
Trends in Digital Social Innovation
People are using digital technology to revolutionize how we make
social impact and to ...
DSI Categorization
Digital and Social - Dion Hinchcliffe
Digital Social Innovation in Canada
Digital Social Innovation has been studied in Europe as seen
in the EU DSI report. The...
BUILDING AN INFORMATION INFRASTRUCTURE
WILL ENABLE DATA TO BECOME INSIGHT
+
Information Infrastructure Organizes Raw Data ...
YESTERDAY
Limited, unconnected,
& dated information
TOMORROW
Comprehensive, comparable,
& timely information
BUILDING A BE...
Open Future – Data Priorities for the NFP Sector
• Mowat Centre Not-For-Profit Research Hub – February 2015
• Open Data is...
Types of Data
Open Calgary
• Focused on the foundations of the Open City across all sectors
• Open Data, Open Government, Open Innovatio...
Data and Nonprofit Organizations
Background
• Amount and importance of data is ever increasing
• Difficult for NPOs to nav...
Data for Good
Data for Good - Calgary
• Putting data into action for social good in Calgary
• Started in Nov 2013 and now ...
Commuter Challenge – DataThon May 2014
• Is a week-long event during Canadian Environment Week
• Is a friendly competition...
Commuter Challenge
Commuter Challenge
Commuter Challenge
Distress Centre – DataThon May 2015
Distress Centre DataThon Technical Summary
Distress Centre – Distress is Complex
Distress Centre – Call Volume is Cyclical
Distress Centre – Time-of-Day Call Analysis
Distress Centre – Call Volume different across City
Distress Centre – Spatial Visualization of 211 Calls
Digital Social Innovation and the Impact of Data Analytics
Digital Social Innovation and the Impact of Data Analytics
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Digital Social Innovation and the Impact of Data Analytics

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This presentation reviews how emerging digital technologies are being used to enable social innovation. An ecosystem is growing worldwide that is utilizing advancements in hardware, networks, data and collaboration to accelerate initiatives for social good. Highlighted are examples of how groups like DataKind and Data for Good are helping nonprofit organizations enhance their social impact through data analytics and visualization.

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Digital Social Innovation and the Impact of Data Analytics

  1. 1. Digital Social Innovation and the Impact of Data Analytics Geoff Zakaib P.Eng., MBA Cyber Summit September 29, 2015
  2. 2. Presentation Outline • Innovation and Social Innovation • Digital Social Innovation – Digital Technology Transformation – Digital Social Innovation Ecosystem • Data Innovation – Social Sector Information Infrastructure – Nonprofit Open Data • Data and Nonprofit Organizations – DataKind and Data for Good • Impact of Data Analytics – Crisis Text Line – Commuter Challenge and Distress Centre Calgary
  3. 3. Innovation • Innovation is the process through which economic and social value is extracted from knowledge through the generation, development, and implementation of ideas to produce new or improved strategies, capabilities, products, services, or processes ref1 ref2
  4. 4. Social Ideas and Concepts ref3 – Tim Draimin
  5. 5. Definitions of Social Innovation
  6. 6. SiG’s Definition of Social Innovation
  7. 7. Digital Technology Transformation • Impact of digital technology – Innovation – Transparency – Collaboration – Participation • Characteristics of digital technology – Connective – Efficient – Intelligent • Potential to contribute to key challenges by reinventing – Public service, often in less costly ways – Community, and how people collaborate – Business, in ways that are better aligned with human needs
  8. 8. Digital Social Innovation • Digital technologies and the Internet are changing how social innovation happens • Digital Social Innovation is ‘a type of social and collaborative innovation in which innovators, users and communities collaborate using digital technologies to co-create knowledge and solutions for a wide range of social needs and at a scale and speed that was unimaginable before the rise of the Internet’ • Digital technologies can for example be used for; – Mobilising large and disperse communities – Sharing resources and spreading power – Creating online platforms for citizen participation in policymaking – Providing open data to create more transparency
  9. 9. Digital Social Innovation Ecosystem for Europe Growing A Digital Social Innovation Ecosystem for Europe
  10. 10. DSI Clusters – Growth and Development
  11. 11. DSI Technology Areas
  12. 12. DSI Technology Areas
  13. 13. Trends in Digital Social Innovation People are using digital technology to revolutionize how we make social impact and to develop useful new resources for everyone … • Crowdfunding • Crowdmapping • Crowdsourcing • Sensor networks • Open hardware
  14. 14. Trends in Digital Social Innovation People are using digital technology to revolutionize how we make social impact and to develop useful new resources for everyone … • Data • Open source code • Open licenses • Citizen science • Open learning • Collaboration spaces
  15. 15. DSI Categorization
  16. 16. Digital and Social - Dion Hinchcliffe
  17. 17. Digital Social Innovation in Canada Digital Social Innovation has been studied in Europe as seen in the EU DSI report. The timing is right to initiate a Social R&D project related to DSI in Canada. The project could have a number of phases; • Perform a landscape survey of DSI in Canada and analyze results to identify areas of strength and gaps • Establish a DSI Lab in Calgary and use it as a hub for collaboration with other related initiatives across Canada • Create an international forum for communication to share experiences and best practices with DSI projects in other countries
  18. 18. BUILDING AN INFORMATION INFRASTRUCTURE WILL ENABLE DATA TO BECOME INSIGHT + Information Infrastructure Organizes Raw Data Into Useful Information Knowledge Platforms Uncover Insight Information Knowledge Insight Information Platforms Synthesize Knowledge Data
  19. 19. YESTERDAY Limited, unconnected, & dated information TOMORROW Comprehensive, comparable, & timely information BUILDING A BETTER TOMORROW REQUIRES STRUCTURING THE FRAGMENTED TODAY INFORMATION INFRASTRUCTURE • Classifications • Technical Standards • Reporting protocols • Knowledge platforms • Governance
  20. 20. Open Future – Data Priorities for the NFP Sector • Mowat Centre Not-For-Profit Research Hub – February 2015 • Open Data is data that can be freely used, modified, and shared by anyone for any purpose; – available under an open license – available in a convenient, modifiable form and machine-readable – accessible as a whole, with little or no cost associated with its use
  21. 21. Types of Data
  22. 22. Open Calgary • Focused on the foundations of the Open City across all sectors • Open Data, Open Government, Open Innovation and Open Engagement • Open Calgary is a … – Forum for communication and knowledge exchange – Centre for learning and capacity building – Network for research and innovation support
  23. 23. Data and Nonprofit Organizations Background • Amount and importance of data is ever increasing • Difficult for NPOs to navigate this evolving landscape and to use data efficiently and effectively (lack of time, money and training) • Data professionals with knowledge and skills want to become more engaged with NPOs to use their expertise for social good • Worldwide ‘Data for Social Good’ movement that is spreading Value of Data • Growing recognition of the need to; – collect data about programs and operations, – manage the data well, – make data-informed decisions, – share insights with stakeholders and society
  24. 24. Data for Good Data for Good - Calgary • Putting data into action for social good in Calgary • Started in Nov 2013 and now have 380+ members • Partnering to assist local nonprofit organizations • DataThons: intense weekend events, significant preparation • DataCorps: project-based volunteer assistance to nonprofits • Arrange monthly Meetups and collaborate with organizations nationally & internationally More Information • Meetup Group: www.meetup.com/Data-for-Good-Calgary/ • Twitter: @DataForGoodYYC • Geoff Zakaib: geoff@lumina.ca
  25. 25. Commuter Challenge – DataThon May 2014 • Is a week-long event during Canadian Environment Week • Is a friendly competition between Canadian cities and workplaces • Encourages Canadians to leave their cars at home • Rewards walking, cycling, carpooling/ride-sharing, taking transit and telecommuting • Celebrates active and sustainable transportation • Is nationally hosted by Sustainable Alberta Association • Is locally hosted by City Coordinators who support workplaces • Towards Visually Understanding Commuter Behaviour
  26. 26. Commuter Challenge
  27. 27. Commuter Challenge
  28. 28. Commuter Challenge
  29. 29. Distress Centre – DataThon May 2015 Distress Centre DataThon Technical Summary
  30. 30. Distress Centre – Distress is Complex
  31. 31. Distress Centre – Call Volume is Cyclical
  32. 32. Distress Centre – Time-of-Day Call Analysis
  33. 33. Distress Centre – Call Volume different across City
  34. 34. Distress Centre – Spatial Visualization of 211 Calls

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