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CXPA Overview

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Overview of CXPA activities, benefits and local networking

Published in: Business, Technology
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CXPA Overview

  1. 1. 2 years, Over 2,000 members We are focused on advancing Customer Experience as a discipline
  2. 2. Customer Experience Professionals • CXPA was founded just over 2.5 years ago by Bruce Temkin and Jeanne Bliss to help develop CX as a discipline. • We have grown to over 2,500 members in over 40 countries with the largest presence in the US and UK. • CXPA is an opportunity to share best practices and utilize resources in peer-to-peer sharing. Member volunteers truly make it all happen! 2
  3. 3. 3 • CX Day is a global celebration of companies and people that are creating great experiences for customers. • We have a lot planned to celebrate the day including: – Online events such as our Google+ Hangouts with CX Experts – A Free webinar hosted by Bruce Temkin with guest Dan Hesse, CEO of Sprint – Local Networking Events in 19 cities and 5 countries – Announcement of our CX Impact Award winners – Company Celebrations – CX Day Live! Twitter Chat – And more…
  4. 4. Take advantage of all that is available to you as a CXPA Member • Over 40 CX Tools – Implemented with proven results – Donated by major companies – Monthly Show and Tell Calls to find out more about individual tools • CXPA Webinars and Roundtable Calls – Thought Leader Conversations – B2B Special Interest Group Webinars • Ask the CX Experts – Leading Customer Experience professional prepared to offer insight and expertise to challenges you are facing – Quick timely conversations with 10 experts all done through email 4
  5. 5. And there is even more… • Best Practice Visits – Companies such as Fidelity and Intuit open their doors and offer an inside look at their CX programs – We expect to have two more this year • Online Discussion Forum – You can find the latest conversations from our CX Experts – And many more helpful answers from your peers • The CX Career List – A monthly listing of CX positions open for hire – Spotlights on CX professionals seeking employment – Recognition of new hires in the field of Customer Experience 5
  6. 6. Our Local Networking Events • Our local networking events are held by CXPA approved teams of members in a geographical area. • Events happen 2 – 4 times a year and often include two hours of networking and educational content. 6 You can view upcoming events at www.cxpa.org
  7. 7. 7 Join us for our 2014 CXPA Insight Exchange Atlanta May 13 – 14, 2014

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