Enterprise applications such as ERPs, CRMs and other data focused apps bring give a home to highly repeatable processes such as order processing, customer engagements. These are often mundane tasks that have the same starting, ending and order to the workflow. These highly repeatable processes often surround highly regulated documents. Users understand the need for workflow and repeatability to reduce regulatory pain.
The problem becomes using these data sources as part of a users job-to be productive.
Any process that has high complexity, crosses information sources and needs to be communicated is rarely done the same way or the same order.
These barely repeatable processes are often ad hoc, multi-source, multi-person processes-building a document, diagnosing a patient, requesting time-off, building revenue projections.
For IT it is nearly impossible for us to understand what the users actually do to build ensure the tools work.
Open text applicationxtender 16.3 highlights customerfacing
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