Premier Vendor Marketing

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  • Premier Vendor Marketing’s FREE call center outsourcing matching service provides clients with a selection of vendors that have the service strengths to meet their business needs. Our matching service provides clients with telemarketing vendors whose core competencies are aligned with the client project requirements. As a result, each program is complemented by a unique, customized client/vendor match. We can even assist you in the implementation and management of your programs if you like. Premier Vendor Marketing has partnered with the best in class call center vendors to provide your company a tailored solution for your call center needs. Premier Vendor Marketing’s knowledge and expertise can help you find the best call center provider for your program’s success. We can partner with you to meet and exceed your goals and objectives in outsourcing initiatives. Let us put our 24 years experience in the outsourcing industry to work for you!
  • Premier Vendor Marketing

    1. 1. Premier Vendor Marketing © 2009 Premier Vendor, LLC: All Rights Reserved Find Your Outstanding Call Center Outsource Provider Today!
    2. 2. Call Center Service Outsourcing <ul><li>Call Center Service Outsourcing can support your operational and strategic goals: </li></ul><ul><ul><li>Achieving sales and revenue targets (as a primary channel or overflow) </li></ul></ul><ul><ul><li>Improve customer service/care and retention (after hours, 24/7calls, live chat, email) </li></ul></ul><ul><ul><li>Quick ramp up to assist with outbound sales campaigns </li></ul></ul><ul><ul><li>Assess customer satisfaction with outbound surveys and welcome calls. </li></ul></ul><ul><li>By outsourcing Call Center Services, businesses can benefit from the experience of call center service providers why focusing on their core business. </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved
    3. 3. Call Center Referral Service <ul><li>Why use a Call Center Referral Service? With a multitude of call center service providers available, the referral service can assist you in selecting the best agency to ensure your program success. Considerations include: </li></ul><ul><ul><li>Should you work with only one agency or several? </li></ul></ul><ul><ul><li>Should you use automated or manual? </li></ul></ul><ul><ul><li>Large or small? </li></ul></ul><ul><ul><li>Do you know what criteria to consider when sending out an RFP (request for proposal)? </li></ul></ul><ul><ul><li>What criteria do you need to look for on a site visit, do you have the time needed to conduct the search, and lead the project throughout its implementation? </li></ul></ul><ul><li>This partnership will ensure your placement with the industry’s most effective and professional call center service providers, as well as other services </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved
    4. 4. Who We Are <ul><li>Premier Vendor’s FREE call center referral service provides clients with a selection of vendors that have the service strengths to meet their business needs </li></ul><ul><li>Our service matches clients with call center vendors whose core capabilities are aligned with the client project requirements </li></ul><ul><li>As a result, each program is complemented by a unique, customized client/vendor match </li></ul><ul><li>We are committed to performing the due diligence necessary to secure your trusted vendor and ensure results </li></ul><ul><li>Let us put our 24 years experience in marketing and the call center outsourcing industry to work for you! </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved
    5. 5. What We Do <ul><li>Premier Vendor provides FREE and immediate access for our clients to some of the industry’s bests in class call center agencies </li></ul><ul><li>We match these agencies against your specific program requests and provide you with the optimum level of call center service that you require </li></ul><ul><li>Access to a multitude of call center seats with only one contact to Premier Vendor Marketing </li></ul><ul><li>We will also offer a FREE consultation to help you through the proposal process, and can even assist you in the implementation and management of your programs if you like </li></ul><ul><li>With experience as a vendor and a client, we know how do drive your success </li></ul><ul><li>You benefit from savings in time and money as we have researched </li></ul><ul><li>and identified top vendors for you. There is no cost to you. </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved
    6. 6. Our Partners <ul><li>Premier Vendor Marketing has partnered with the Top Performing call center vendors to provide your company a tailored solution for your outsourcing initiatives </li></ul><ul><li>Premier Vendor Marketing’s knowledge of industry players, their specializations, strengths and weaknesses is invaluable to a client when searching for a provider </li></ul><ul><li>A partnership with the Premier Vendor Team will help you find the best provider for your program’s success. </li></ul><ul><li>Premier Vendor Providers are accustom to driving success for Fortune 500 companies </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved
    7. 7. Our Partners’ Accreditations © 2009 Premier Vendor, LLC: All Rights Reserved <ul><li>DMA - Direct Marketing Association </li></ul><ul><li>ATA - American Teleservices Association </li></ul><ul><li>Contact Center World - Top Outsourcer Award/Top 20 in the World </li></ul><ul><li>Call Center CRM Solutions - </li></ul><ul><ul><li>Rising Stars/Fastest Growing Teleservices Companies </li></ul></ul><ul><li>Customer Interaction Solutions – Teleservices Agencies TOP 50 </li></ul><ul><li>Customer Interaction Solutions – MVP Quality Award/Bronze </li></ul><ul><li>Certified COPC </li></ul>
    8. 8. Experience <ul><li>Inbound Telemarketing </li></ul><ul><li>Outbound Telemarketing </li></ul><ul><li>Sales </li></ul><ul><li>Cross-Sell/Up-Sell </li></ul><ul><li>Appointment Setting </li></ul><ul><li>Lead Qualification </li></ul><ul><li>Lead Generation </li></ul><ul><li>24/7 Support </li></ul><ul><li>BPO </li></ul><ul><li>Database Acquisition </li></ul><ul><li>Telemarketing Surveys </li></ul><ul><li>CRM Telemarketing </li></ul><ul><li>B2B/Inside Sales </li></ul><ul><li>Customer Care </li></ul><ul><li>Verification Services </li></ul><ul><li>Database Management </li></ul><ul><li>Membership/Enrollment </li></ul><ul><li>Language Translation </li></ul><ul><li>Help Desk/Technical Support </li></ul><ul><li>Live Chat/Email </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved
    9. 9. Industries We Serve <ul><li>Financial Services </li></ul><ul><li>Insurance/Banking </li></ul><ul><li>Wireless/Telecom </li></ul><ul><li>Broadband/Internet/Cable </li></ul><ul><li>Location Based Services </li></ul><ul><li>Healthcare/Pharmaceutical </li></ul><ul><li>Energy/Utilities </li></ul><ul><li>Publishing/Newspapers </li></ul><ul><li>Education </li></ul><ul><li>Non-Profit </li></ul><ul><li>Direct Response/DRTV </li></ul><ul><li>Direct Marketing </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved <ul><li>Distribution </li></ul><ul><li>Home Services </li></ul><ul><li>Package Goods </li></ul><ul><li>Crisis Management/Adverse Events </li></ul><ul><li>Product Recall </li></ul><ul><li>Data Breach Notification </li></ul><ul><li>Membership Services </li></ul><ul><li>Meetings/Conventions </li></ul><ul><li>Automotive </li></ul><ul><li>Consumer Products/Catalog/Retail </li></ul><ul><li>Travel/Tourism/Transportation </li></ul>
    10. 10. Our Process - Tell us about your program specifications and call center needs © 2009 Premier Vendor, LLC: All Rights Reserved
    11. 11. Our Process – cont’d © 2009 Premier Vendor, LLC: All Rights Reserved <ul><li>Communicate Project Information </li></ul><ul><ul><li>We share your project information with our large, experienced network of professionals in the call center services industry </li></ul></ul><ul><li>Align Capabilities </li></ul><ul><ul><li>Client opportunities are referred to vendors by matching service needs of the client and service capabilities of the vendor </li></ul></ul><ul><li>Vendor Selection </li></ul><ul><ul><li>Client selects vendor that best meets their needs. There is no obligation for trying our free call center referral service If you are not satisfied with a Premier Vendor Partner, we will continue to search for a suitable match </li></ul></ul>
    12. 12. <ul><li>We at Premier Vendor appreciate your time and look forward to </li></ul><ul><li>the prospect of meeting your business needs. </li></ul><ul><li>Thank you. </li></ul><ul><li>Premier Vendor Marketing </li></ul><ul><li>318.372.1625 </li></ul><ul><li>[email_address] </li></ul><ul><li>www.premiervendor.net </li></ul>© 2009 Premier Vendor, LLC: All Rights Reserved “ Remember there is plenty of room at the top-but not enough to sit down.” - Jim Rohn

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