Chapter 4 pp

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Client rights

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Chapter 4 pp

  1. 1. Chapter 4. Client Rights In this chapter, you will learn: What due process rights are in agency actions How agencies enforce the due process rights Which Constitutional amendments are cited in agency procedures Which rules address client rules How government programs complicate the interpretation of client rights How costs impact client rights What is meant by public rights, or freedoms How immunity protects agencies
  2. 2. What are Client Rights? A person or organization seeking services from an agency is also called a client of the agency. Client rights are the protections these citizens have in all agency actions.
  3. 3. Client Rights Revocation of Driver’s License Notice of Action Hearing Details of Charge Time of Hearing Right to be Heard Fair Decision
  4. 4. Substantive and Procedural Due Process Substantive Due Process (Broad) Citizens have right to be informed of agency actions Procedural Due Process (Specific) Agency must mail notice of hearing to parties with specific date, time, and action to be taken
  5. 5. Due Process Amendments Administrative Agencies Develop Procedures and Rules Standard Forms Notice of Actions Hearings Fifth Amendment Fourteenth Amendment
  6. 6. Due Process Requirements for Violations In order to claim a due process violation, one must show: This is a protected interest—life, liberty, property; The government deprived one of that interest—false imprisonment where the interest in liberty; It is a state action—the government or agency action did not use proper procedures.
  7. 7. Sovereign Immunity Judge Court Proceedings Court Decisions Judge Unreasonable Court Conduct Administrative Personnel Decisions Absolute Immunity No Immunity
  8. 8. Harpooned Sharks for Chapter 4: One Shark Harpooned!

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