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Customer Centria Factsheet | Customer Centria Services


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The presentation narrates an overview on array of services Customer Centria offer's. A Global Customer Experience and Engagement Company that enables enterprises in their Customer Engagement Strategies by powering them towards customer centricity. In addition find some facts about the company and its area of expertise. The document also explains about the end-to-end solutions offered by Customer Centria which work at multiple levels.

Published in: Services, Business, Technology

Customer Centria Factsheet | Customer Centria Services

  1. 1. From Data to Delight… customer centria The Customer Engagement & Experience CompanyWE ARE… Technology Analytics InteractiveCustomer Centria Enterprise Solutions Pvt. Ltd. is a Global Customer Experience and Engagement Company thatenables enterprises in their Customer Engagement Strategies by powering them towards customer centricity. Wecreate transformational customer experiences through our end-to-end solutions: Fast Facts• We offer end-to-end solutions across Technology, Interactive Marketing, Insights & Analytics, Loyalty, Digital Global Footprint : India, USA, Singapore and Australia and Social Interaction Management all uniquely under one roof. Our Team : Over 1000 man-years of collective global experience• Empower global enterprises to engage, interact and delight their customers. with highly skilled employees from fortune 500 companies.• Our competence and expertise spans across all major industries, with proven track record and accomplished A Unique end-to-end : Technology, Insights, Marketing Services, Loyalty results in sectors like BFSI, Telecom, Retail and Consumer Goods for clients across the globe. offering Management, Digital Engagement and Social Interaction Management.Awards and Accolades• Outstanding Website for GoJiyo and IDBI Federal Weathsurance. Internet Advertising Competition (IAC) Customer Delight Awards 2011.• Gold in the multimedia campaign category for IDBI Federal Weathsurance. Global PR Conclave, 2011. From national clients to international projects, Customer Centria has evolved as an end-to-end• Silver in the Innovative Digital Marketing Solutions category for GoJiyo. Internationalist Award for solutions provider for companies looking for innovative technology and creative marketing innovation in media 2010, New York. strategies. Our customer centric approach has accelerated the growth and brand value of• Digital Trends, a leading UK-based research consultancy featured GoJiyo as one of the most innovative various companies located across the globe. International clients like DigiMalaysia and OCBC social networks from around the globe. Bank have entrusted us with implementing cutting edge marketing technology. We have• Afaqs rated GoJiyo as the second most liked digital campaign of 2010. created Indias first virtual world, for Godrej, and provided out-of-the-box analytical and digital• PCQuest Best IT Implementation Awards awarded GoJiyo as the Overall Best IT Project of 2011. solutions to insurance majors like Bajaj Allianz and IDBI Federal. Customer Centria has also helped telecom companies like Airtel and Videocon streamline their marketing processes. All this only scratches the surface of our wide and deep reach.LocationsIndia Singapore USAMumbai (Headquarters)Customer Centria Enterprise Solutions Pvt. Ltd. Level 31, Six Battery Road, 116 West 23rd Street,Premier House, 1st Floor, Plot No. 38, Central Singapore-049909 Suite 500, New York,Road, Chakala MIDC, Andheri East, T +65 6725 6296 NY 10011Mumbai-400093. T +65 6725 6297 T +1 646 375 2097T +91 22 6143 5200 T +91 22 6143 5252 AustraliaBangalore Level 26, 44 Market Street,306, Brigade Garden, #19 Church Street, Sydney NSW 2000Bangalore-560 001, Karnataka T +612 9089 8709T +91 80 4147 4748 T +612 9089 8989
  2. 2. Our End-to-End Solutions include Enable Technology Loyalty Management Utilising premier technology infrastructure and support, and digital renovation to Insights Digital Engagement facilitate the desired tools needed to outset an immersive customer experience. Marketing Services Social Interaction Management IntegrateSuccess Stories Incorporating every element of theGodrej Industries Ltd. communication process including the message, communication channel,A brand activation platform using the idiom of the metaverse. Gojiyo,Indias first virtual world enabled Godrej Industries to engage with their Solutions that work technological infrastructure and the end- user to create a system where each elementcustomer to build a deeper relationship with the brands consumers oftomorrow. at multiple levels. works with the other to enable consumer delight.Read More: Because so do your customers.IDBI Federal Life Insurance Listen & AnalyseUsing consumer segmentation to create a creative yet synergistic digitalmarketing strategy to give IDBI Federal Wealthsurance the amplificationrequired for their offline efforts State-of-the-art consumer managementRead More: and web intelligence approach, going beyond numbers to recognise what the end user is saying.OCBC BankEnabled Singapores oldest bank, with the capability to centralise and Engageoptimise their marketing process.Read More: EnergiseTullo Marshall WarrenWe implemented a superior campaign management solution to enablethis UK based giant to achieve campaign velocity for a leading cosmeticbrand, thus allowing flexibility and creativity at high volumes. Transform Utilising the right channels with theRead More: right offer at the right time to engage Adding value to consumer participation, the consumers in the process. using constant feedback and social interaction providing consumers with constantly improving experiences.Contact UsCompany URL: www.customercentria.comCompany Blog: DelightCompany Email: Creating a rewarding customer experience that gives the end userTwitter: value beyond expectations.LinkedIn : The customer engagement & exprience architects