3.5) Issues Related to
• Messaging systems have improved
communication, however they have raised
a number of issues.
• Social context – messages have difficulty
• Misinterpretation – body language,
inflection and intonation and context are
not available to filter messages
• Power relationships – an organisational
structure could fail if messaging changes
• Privacy – Messages can be stored and
accessed by unauthourised people.
• Electronic junk mail – unwanted message
can use up time and filtering them can
often lead to the missing of important
• Information overload – the ease of
current messaging systems means that
there is a greater volume of information
to deal with and people also expect
immediate answers to emails, texts and
• There are also many issues related to the
use of the Internet.
• Internet trading raises many implications
• taxation – hard to police across the
• employment – fewer shop fronts and
• the nature of business – 24/7 trading &
• trade barriers – these barriers become
• Censorship – there is an argument
between the banning of content that
contravenes a countries’ laws vs the
freedom of the Internet.
• Many unsuccessful attempts have
been made to regulate Internet
content. Too hard to police.
• Internet banking – Provides 24/7 home
• This leads to a change in the staffing of
banks, including job losses and branch
• Radio and television – the way we
receive content is changing with radio
accessible via the Internet and catch-up
TV and streaming video services now
providing more and more video content.
• A lot of people now do some or all of their
work from home via communication
• This is known as telecommuting.
• greater flexibility in work hours
• saving money on transport, food and
• beneficial to people with a disability
• helps families with small children
• employer save on overheads, such as
building space and furniture
• less social and professional contact
• some people feel isolated and lonely
• can blur the distinction between work
• the costs of secure connections and