Chapter 11 CST110


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Chapter 11 CST110

  1. 1. Chapter 11 Group Leadership and Conflict Management
  2. 2. Leaders <ul><li>A leader is a person who influences the behavior of others </li></ul><ul><li>Some leaders use force, some use their personalities </li></ul>
  3. 3. Types of Power <ul><li>Reward – reward followers with gifts, promotions, etc </li></ul><ul><li>Coercive – this is the power to punish for non-compliance </li></ul><ul><li>Legitimate – seen as the rightful ruler or boss; top in hierarchy </li></ul><ul><li>Expert – knowledge </li></ul><ul><li>Referent – power from personality </li></ul>
  4. 4. How to Become a Leader and Take Over World! <ul><li>Personality traits – which do you think make an effective leader? </li></ul><ul><li>Situational factors – for example, people may be ready for a change and you may be in the right place at right time </li></ul><ul><li>Strategic flexibility – is able to use many different types of communication in all situations </li></ul>
  5. 5. Approaches to Leadership – Authoritarian <ul><li>This type of leader hold the greatest amount of control over a group </li></ul><ul><li>Takes charge and decides what should be done and who should do it </li></ul><ul><li>May have expertise so becomes a leader by default but is looked up to because of that expertise </li></ul><ul><li>Best when something must be dome quickly </li></ul>
  6. 6. Approaches to Leadership – Democratic <ul><li>A leader who lets all points of view be heard </li></ul><ul><li>Offers ideas and lets the group react to them </li></ul><ul><li>Works best when members are of the same or similar status or experience and when there is sufficient time to get the work done </li></ul>
  7. 7. Approaches to Leadership – Laissez-Faire <ul><li>This type of leader does very little actual leading </li></ul><ul><li>This person calls groups together but then may sit back and watch the members or let the members help each other – a support group is an example </li></ul>
  8. 8. Leadership <ul><li>Functional – each member of a group takes a lead role as a result of knowledge </li></ul><ul><li>Shared – all members assume a decision-making role and is responsible for the outcome </li></ul><ul><li>Situational – the person most appropriate to handle problem/task becomes leader </li></ul>
  9. 9. Conflict <ul><li>Conflict – the expressed struggle who believe they have incompatible goals or there are limited resources </li></ul>
  10. 10. Conflict <ul><li>Conflict can arise because of member differences or how things are done: </li></ul><ul><li>Culture, race and ethnicity </li></ul><ul><li>Gender and sexuality </li></ul><ul><li>Knowledge </li></ul><ul><li>Procedure </li></ul><ul><li>Power </li></ul><ul><li>Work distribution </li></ul>
  11. 11. Substantive Conflict <ul><li>This occurs when members have differing ideas about an issue; usually occurs over controversial issues </li></ul><ul><li>Much of conflict is destructive, but this can be constructive as it shows many different sides, opinions, options, and solution to a problem </li></ul>
  12. 12. Managing Conflict - Avoidance <ul><li>Arguments occur over issues that do not affect the outcome or solution </li></ul><ul><li>The leader will just ignore the conflict and move on – by not adding any more “fuel to the fire” the conflict will usually just go away </li></ul>
  13. 13. Managing Conflict - Accommodation <ul><li>Those on one side of an issue simply give in to the other side without actually resolving any issues they may have had </li></ul><ul><li>The leader may just let the other side give in if the issue is of little importance to the group as a whole </li></ul>
  14. 14. Managing Conflict - Competition <ul><li>Members on one side care more about winning than what may actually be the better solution </li></ul><ul><li>The leader should try to defect the problems and negative attitudes right away, either talking to the entire group or individually </li></ul>
  15. 15. Managing Conflict - Collaboration <ul><li>Members work together to meet each other’s needs </li></ul><ul><li>Members try to understand opposing viewpoints in order to come to the best solution </li></ul>
  16. 16. Managing Conflict - Compromise <ul><li>Each side gives up something they want in order to come to a workable solution </li></ul><ul><li>This works only if both sides think the final solution is fair </li></ul>