Chapter 1<br />The Communication Process<br />
Everyone Needs Communication Skills<br />We take communication for granted<br />We often think we are better at<br />commu...
Communication Competence - Strategic Flexibility<br />Communication Competence<br />encompasses three components: (1)<br /...
Communication is a Process<br />Communication – definition<br />
The Elements of Communication<br />Sender-receivers<br />Messages<br />Channels<br />Noise<br />Feedback<br />Setting <br />
Sender-Receivers<br />The people involved in the communication are both sending and receiving information simultaneously w...
Messages<br />Message – ideas and feelings that sender-receivers want to convey <br />Meaning is jointly created<br />Idea...
Messages, con’t<br />Symbols:<br />Verbal – words that stand for things or ideas <br />1. Concrete – represents an OBJECT ...
Channels<br />Channel- the route in which the message travels<br />Face-to-face; what are some other channels in everyday ...
Feedback<br />Feedback – the response of the sender-receiver to the message / each other<br />Feedback is vital to continu...
Noise<br />Noise – interference that keeps the message from being correctly heard / heard at all<br />External: comes from...
Setting<br />Setting – the environment the communication takes place in<br />Different settings demand different styles of...
Communication is a Transaction<br />Transactional communication:<br />Participation is continuous and simultaneous<br />Al...
Participation is Continuous and Simultaneous<br />Whether you realize it or not, you are always sending and receiving mess...
All Communications Have a Past, a Present, and a Future<br />You respond to communication through your own frame of experi...
All Communicators Play Roles<br />Roles – the part(s) you play in life; students, woman / man, wife / husband, worker, etc...
Types of Communication<br />Intrapersonal <br />Interpersonal<br />Small-group<br />Computer-mediated (CMC)<br />Public<br...
The Internet and the Communication Process<br />Synchronous (at the same time with no delay) versus asynchronous (not at t...
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Chapter 1 Intro To Comm

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Chapter 1 Intro To Comm

  1. 1. Chapter 1<br />The Communication Process<br />
  2. 2. Everyone Needs Communication Skills<br />We take communication for granted<br />We often think we are better at<br />communicating than we really are<br />“THE ABILITY TO COMMUNICATE<br />EFFECTIVELY HAS BEEN<br />CONSISTENTLY RANKED THE NUMBER<br />ONE PERFORMANCE FACTOR FOR<br />PROFESSIONAL SUCCESS”<br />
  3. 3. Communication Competence - Strategic Flexibility<br />Communication Competence<br />encompasses three components: (1)<br />knowledge, (2) skill, and (3) motivation <br />Strategic Flexibility – having the right skills to competently handle various situations <br />(p16 steps of SF and ethical comm.)<br />
  4. 4. Communication is a Process<br />Communication – definition<br />
  5. 5. The Elements of Communication<br />Sender-receivers<br />Messages<br />Channels<br />Noise<br />Feedback<br />Setting <br />
  6. 6. Sender-Receivers<br />The people involved in the communication are both sending and receiving information simultaneously whether they are aware of it or not<br />Language AND meanings are shared; often based upon relationship, setting, etc.<br />
  7. 7. Messages<br />Message – ideas and feelings that sender-receivers want to convey <br />Meaning is jointly created<br />Ideas and feelings can only be communicated through symbols – something that stands for something else; verbal and nonverbal<br />
  8. 8. Messages, con’t<br />Symbols:<br />Verbal – words that stand for things or ideas <br />1. Concrete – represents an OBJECT (chair)<br />2. Abstract – stands for an idea (love, freedom, etc)<br />Nonverbal – without words<br />
  9. 9. Channels<br />Channel- the route in which the message travels<br />Face-to-face; what are some other channels in everyday communication?<br />
  10. 10. Feedback<br />Feedback – the response of the sender-receiver to the message / each other<br />Feedback is vital to continued communication and relationships<br />Face-to-face communication has the greatest opportunity for feedback<br />
  11. 11. Noise<br />Noise – interference that keeps the message from being correctly heard / heard at all<br />External: comes from the environment<br />Internal: occurs within the sender-receiver; thoughts / focus<br />Semantic: people’s emotional reactions to words, people; could be prejudices<br />
  12. 12. Setting<br />Setting – the environment the communication takes place in<br />Different settings demand different styles of communication<br />Setting could include the location, temperature, time, occasion, comfort level, etc<br />Power is often taken into consideration <br />
  13. 13. Communication is a Transaction<br />Transactional communication:<br />Participation is continuous and simultaneous<br />All communications have a past, present, and a future<br />All communicators play roles<br />
  14. 14. Participation is Continuous and Simultaneous<br />Whether you realize it or not, you are always sending and receiving messages<br />“You cannot not communicate.”<br />
  15. 15. All Communications Have a Past, a Present, and a Future<br />You respond to communication through your own frame of experiences with the person, situation, etc (semantic noise)<br />You often judge people before you speak to them and this judgment can color or change the communication<br />
  16. 16. All Communicators Play Roles<br />Roles – the part(s) you play in life; students, woman / man, wife / husband, worker, etc<br />Roles in a relationship can change (ex: son or daughter at 10 versus 30)<br />Roles are judged by others<br />
  17. 17. Types of Communication<br />Intrapersonal <br />Interpersonal<br />Small-group<br />Computer-mediated (CMC)<br />Public<br />intercultural<br />
  18. 18. The Internet and the Communication Process<br />Synchronous (at the same time with no delay) versus asynchronous (not at the same time<br />What are some examples of each?<br />What are some pros and cons of each?<br />

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