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Drive Job & Consulting Opportunities
with Social Technologies
Using economic disruption to get ahead

Entire contents © 2008-2011 by Christopher S. Rollyson
Copyrighted
material

Agenda: Career Management’s New
Environment
• Not life as usual: think 1848
– Disruption:
• Work, organization and “job”
• Family size, child raising, elder care

1
2

• Culture in a blender; need for new boundaries
• Politics, new level of participation.. nation state?

– Globalization at the individual level

• Refocus yourself
– On relationships because they are durable
– We are our own safety net

• Learn the tools

3

– This is the most important thing you can do for your career

Social networks are the new shop floor
06/08/2011

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Ecosystem: Chris Rollyson, 25 Years of
Experience with Strategic Change

Christopher Rollyson Making podcast version of "LinkedIn: Executives’ 21st
Century Business Accelerator” 51 minutes ago
Christopher’s Connections (500+)
Current

• Managing Director at CSRA, Inc.
• Founder at The Executive's Guide To Social Networks
• Editor in Chief at The Global Human Capital Journal

Past

• Vice President of Marketing & Alliances at nVISIA
• Principal Consultant at PricewaterhouseCoopers
Management Consulting Services, Strategic Change
• Marketing Director, ICE Midwest at KPMG

Education

• The University of Chicago - Booth School of Business
• The University of Chicago - Booth School of Business
• Université de Clermont-Ferrand

Recommendations

• 17 people have recommended Christopher

Connections

• 500+ connections

Websites

• Personal Website
• Journal for CEOs, CMOs & CIOs
• Executive's Guide to Social Networks

Public Profile

06/08/2011

Marc O. Goodman
Social Networking Guru, Manager of Virtual Worlds &
Director of University Innovations for Alcatel-Lucent
Chris Gladwin
President & CEO at Cleversafe Inc.
Matt Preschern
VP, Marketing for IBM
Patrick Crane
VP Marketing & Advertising at LinkedIn
Mark Power
Chief Procurement Officer, Hewitt Associates
Karen Breen Vogel
CEO at ClearGauge

• http://www.linkedin.com/in/csrollyson

Christopher’s Q & A
Expertise in
• Using LinkedIn (6 best answers)
• Internet Marketing (2 best answers)

Drive Job & Consulting Opportunities with Social Technologies

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Ecosystem: New Level of Disruption,
Risk and Opportunity
• Industrial Economy, an economy of things & long cycles
– Technology of 18th, 19th, 20th centuries
– Before we got there: culture: economy, family upheaval
– Transaction costs, the rise of the large organization

• Knowledge Economy, an economy of experience & short cycles
– The Internet is its infrastructure
– Web 1.0: information & transactions
– Web 2.0/Web 3.0: relationships, knowledge, geo, semantic, global
– Organizations are exploding: itʼs called unbundling

• The people who get this will have exceptional advantage
– The artisan carmaker in the shadow of Fordʼs production line
– Many organizations will perish, others will grow
– The half-life of knowledge is plummeting: relationships > durable
06/08/2011

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Ecosystem: Social Tech
• Many-to-many
• Rich asynchronous
• Social ecosystem
• Expertise economy
• Real-time, global

Web 2.0

Blog

• Inexpensive

Wiki

• Specific
• Digital, Fast

06/08/2011

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Ecosystem: The Numbers of Interaction
• The network effect: how few sustained
interactions make major impact

1
9
90
Curator

• Model behavior in transparent venues
• By serving few, you serve the crowd
– You are observed by many

Creators

– You build reputation, but itʼs not obvious
– The tip of the iceberg

Observers

• Each interaction by someone often is
broadcast to their networks
• In most venues, each person has
more than 100 people in their network
• Conversations spread quickly, but you
wonʼt readily see it
06/08/2011

Ladder of Participation

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Toolbox: From Resumes and Job Search
Scenarios & Social Networking
20th Century

21st Century

Structure

Job

Job, consulting, interim...

Who

Human Resources,
Career Services

Your network

Tools

Resumes, cover letters

Scenarios, social networking

Focus

Department, within silo

Company, business drivers

Organization
Model

Structured, inflexible

Emergent, agile

Imagine you were the first salesperson to use the telephone
06/08/2011

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Toolbox: Skills, Experience, Network
• The “job-based” career model is outdated and not coming back
– A “job” is a slot created by organization to meet persistent need
– “Jobs” are bundles
• Mission, goals, within a defined context
• Needs, skills, requirements
• Economic exchange (pay, performance)

– The market moves too fast, and organization canʼt keep up
• This creates pent-up demand that you can tap

• When you focus on where the organization meets the market,
you will create much more opportunity
– You can address organization need as employee or consultant
– The difference is only a question of packaging

Organization sluggishness is your competitive advantage
06/08/2011

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Toolbox: Confronting Mental Resistance
• “Permanent” jobs will continue to exist, but
as a lower portion of the total
– Competition will be higher, pay lower
– At VP/CxO levels, long search times
– Choose the kind of risk you want to incur

“But I want a
job...
stability...
predictability”

– Itʼs not “the economy”

• Focus on organizational need and how you
can add value, not packaging
– Consulting
– Job
– Interim

Focus on scenarios to discover more opportunities
06/08/2011

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Toolbox: Scenarios: How to Engage
1. Mission: what you want to do and why. What does it mean to
you, personally.. professionally?
2. Business context: are you more valuable in emerging
situations or mature markets? After mergers? Clawing market
share from established competitors? New product launches?
Picking up after failure?
3. Unusual skill combinations: chef and supply chain
executive, chess and interior designer… but understand how
the mashup makes you more valuable. Look on LinkedIn for
those keywords and see how many others have them in
similar combinations or contexts
4. Roles: the scope of what you want to do, including results you
want to produce, why you will be important to the org or
market
06/08/2011

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Toolbox: Example Scenario
1. My passion is helping risk averse organizations to understand
disruptive technology, so they can use it to change the rules; I
love it because disruption seems threatening, but it elevates
opportunity; most people see the risk side and draw away
2. The firms I work with are usually brave or desperate; either
they want to try socialtech because they are committed to
being in front, or all else has failed
3. Iʼve led transformation from both sides of the desk: as an
executive at KPMG, I transformed marketing by building one
of the first intranets; as a Principal at PwC Consulting, I advised
clients on using the Internet to change their businesses
4. I thrive in white space, so building teams to discover, test and
scale socialtech capability is my goal; my main requirement is
organizational commitment to explore aggressively
06/08/2011

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Toolbox: Think Beyond the Platform
• Donʼt get distracted, follow the people
• LinkedIn: global storefront for
individuals and teams

Exotics

• Blog/Twitter: expertise showcase
– Relevant opinions, insights
– Outreach, co-promotion
– Twitter: get/share news

• Slideshare
• Facebook, Geosocial
• Podcasts, video

Exotics
Website

Blog
LinkedIn

Where can you best engage the people you care about?
06/08/2011

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High

Toolbox: Use the Relationship Value Map

Quadrant II

Quadrant III
“Pedal to the Metal”
Interest

“Active Engagement”
Low

Trust

Prioritize
investments
in Friends,
Connections

High

Quadrant IV
“Keep in the Loop”
Low

Quadrant I
“Holding Tank”

06/08/2011

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Workstreams: Focus LinkedIn on
Interaction
• Answers

1

– Search forums using keywords, note conversations and forums in
which questions/answers appear that are relevant to your scenarios
– Imagine you are talking to a prospective employer or consulting client
• Choose “Ask a question” and post an important but simple question
• Use the option to invite people in your network to respond
• Monitor your question daily, thank people for responding, ask them
follow-on questions based on their responses

– Do this regularly: once a month or once a week
– Support your topics in Answers with LIʼs Polls app

• Groups
– Start discussions in relevant Groups; do this regularly

• Twitter
– Install LIʼs Twitter app: select tweets will broadcast to your LI network
06/08/2011

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Workstreams: Blogging
• Step One: Create your vision

2

– If you donʼt have a blog, see our guide to get going for free

– Focus on your scenarios! Share & comment on situations, case
studies, challenges & what you would do
– One post/period about what youʼre already doing

• Step Two: Who else is writing about this?
– People you admire: use the blogroll to comment on their posts
– Once/period

• Step Three: Expand outside
– Keyword searches: whoʼs doing interesting things
– Bring into your blog by commenting

Make part of your existing work public: not new work
06/08/2011

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Workstreams: Twitter
• Create a small, focused following

3

– Search Twitter in 2/3 keyword combinations relevant to scenarios
– Follow people who tweet about those topics
– Join LinkedInʼs Twitter group; find people to follow in Twitter
– Complete the Twitter profile; include your LinkedIn URL

• Share relevant news articles
– Most MSM has Twitter and Facebook sharing buttons
– Copy any URL and paste into Twitter; it will shrink for you

• Install Selective Tweets in Facebook
– Share tweets with your LinkedIn connections by appending “#li”
– Share tweets with your Facebook friends by appending “#fb”

Create your professional news network
06/08/2011

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Leverage: Keywords Knit Together Your
Ecosystem
• Interact: world no longer static
– LinkedIn: Answers, Polls, Search
– Facebook: Questions, personal interests
– Twitter/Foursquare: what youʼre doing

• Blog
– Engaging thought leadership about
business drivers, problems, solutions

• Rich media
– Slideshare, podcasts
– YouTube

• Juice SEO by standardizing your brand
– Unique, professional
– csrollyson
06/08/2011

Drive Job & Consulting Opportunities with Social Technologies

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Leverage: Using LinkedIn Apps
• Practical way to extend your profile
• Invoke existing content: no extra work!
• Share relevant information with your network
• Automatic interaction with your network
• Free guide: http://executivesguide-socialnetworks.com/linkedin

06/08/2011

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Leverage: Extend LinkedIn with
Facebook
• Get to know your Connectionsʼ personal side
– People you know fairly well
– People you barely know

• Keep things tidy with Friend Lists
– The Wall, photos, videos and more
– Itʼs complicated, but decent documentation

• Cross-connect
– Invite some of your Facebook friends on LinkedIn & Twitter
– Invite some LinkedIn connections on Facebook

• Supplement LinkedIn relationship building
• Free guide: http://executivesguide-socialnetworks.com/facebook
Business + personal = faster path to trust
06/08/2011

Drive Job & Consulting Opportunities with Social Technologies

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Conclusion: Careers Redefined
• “The economy” is not coming back, but it will be…
– Even better for those who understand and adapt
– Worse for those who try to hold onto the past

• Social networks open relationships
– Connect, share and form relationships
– Most people donʼt know how: you can take the lead

• The tools drive down the transaction costs of relationship
– Fordʼs production line for the Knowledge Economy

• Keys to success
– Scenarios: keep focused and opportunities will come to you
– Consistency: interacting in digital environments scales with time
– Authenticity: your passions are good connectors and will lead you
to other people and opportunity
06/08/2011

Drive Job & Consulting Opportunities with Social Technologies

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Learning More: Contact
• The Executiveʼs Guide to Social Networks
–
–
–
–

•

LinkedIn blog #4 worldwide by Technorati
Facebook management advice for business
Twitter, blogging & geosocial management advice
http://executivesguide-socialnetworks.com

The Social Network Roadmap
–
–
–

Helps companies use social business for innovation
http://socialnetworkroadmap.com
Blog rated #1 worldwide by Technorati

• The Global Human Capital Journal
–
–
–

CEO/CMO/CIO journal for innovation
Rated #10 worldwide by Technorati
http://globalhumancapital.org

• Social networks
–
–
–
–
–
06/08/2011

http://www.linkedin.com/in/csrollyson
http://www.facebook.com/csrollyson
http://myspace.com/csrollyson
http://tinyurl.com/orkut-csrollyson
http://tinyurl.com/xing-csrollyson
Drive Job & Consulting Opportunities with Social Technologies

Microblogs & Video
http://twitter.com/snroadmap
http://twitter.com/eglii
http://twitter.com/egtw
http://twitter.com/egfb
http://twitter.com/csrollyson
http://identi.ca/csrollyson
http://kwippy.com/csrollyson
http://csrollyson/tumblr.com/
http://plurk.com/user/csrollyson
http://friendfeed.com/csrollyson
http://youtube.com/user/csrollyson
Other
skype/IM - csrollyson
iphone - chris@rollyson.net
iphone +1.312.925.1549

21

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Drive Job and Consulting Opportunities with Social Technologies

  • 1. Drive Job & Consulting Opportunities with Social Technologies Using economic disruption to get ahead Entire contents © 2008-2011 by Christopher S. Rollyson
  • 2. Copyrighted material Agenda: Career Management’s New Environment • Not life as usual: think 1848 – Disruption: • Work, organization and “job” • Family size, child raising, elder care 1 2 • Culture in a blender; need for new boundaries • Politics, new level of participation.. nation state? – Globalization at the individual level • Refocus yourself – On relationships because they are durable – We are our own safety net • Learn the tools 3 – This is the most important thing you can do for your career Social networks are the new shop floor 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 2
  • 3. Copyrighted material Ecosystem: Chris Rollyson, 25 Years of Experience with Strategic Change Christopher Rollyson Making podcast version of "LinkedIn: Executives’ 21st Century Business Accelerator” 51 minutes ago Christopher’s Connections (500+) Current • Managing Director at CSRA, Inc. • Founder at The Executive's Guide To Social Networks • Editor in Chief at The Global Human Capital Journal Past • Vice President of Marketing & Alliances at nVISIA • Principal Consultant at PricewaterhouseCoopers Management Consulting Services, Strategic Change • Marketing Director, ICE Midwest at KPMG Education • The University of Chicago - Booth School of Business • The University of Chicago - Booth School of Business • Université de Clermont-Ferrand Recommendations • 17 people have recommended Christopher Connections • 500+ connections Websites • Personal Website • Journal for CEOs, CMOs & CIOs • Executive's Guide to Social Networks Public Profile 06/08/2011 Marc O. Goodman Social Networking Guru, Manager of Virtual Worlds & Director of University Innovations for Alcatel-Lucent Chris Gladwin President & CEO at Cleversafe Inc. Matt Preschern VP, Marketing for IBM Patrick Crane VP Marketing & Advertising at LinkedIn Mark Power Chief Procurement Officer, Hewitt Associates Karen Breen Vogel CEO at ClearGauge • http://www.linkedin.com/in/csrollyson Christopher’s Q & A Expertise in • Using LinkedIn (6 best answers) • Internet Marketing (2 best answers) Drive Job & Consulting Opportunities with Social Technologies 3
  • 4. Copyrighted material Ecosystem: New Level of Disruption, Risk and Opportunity • Industrial Economy, an economy of things & long cycles – Technology of 18th, 19th, 20th centuries – Before we got there: culture: economy, family upheaval – Transaction costs, the rise of the large organization • Knowledge Economy, an economy of experience & short cycles – The Internet is its infrastructure – Web 1.0: information & transactions – Web 2.0/Web 3.0: relationships, knowledge, geo, semantic, global – Organizations are exploding: itʼs called unbundling • The people who get this will have exceptional advantage – The artisan carmaker in the shadow of Fordʼs production line – Many organizations will perish, others will grow – The half-life of knowledge is plummeting: relationships > durable 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 4
  • 5. Copyrighted material Ecosystem: Social Tech • Many-to-many • Rich asynchronous • Social ecosystem • Expertise economy • Real-time, global Web 2.0 Blog • Inexpensive Wiki • Specific • Digital, Fast 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 5
  • 6. Copyrighted material Ecosystem: The Numbers of Interaction • The network effect: how few sustained interactions make major impact 1 9 90 Curator • Model behavior in transparent venues • By serving few, you serve the crowd – You are observed by many Creators – You build reputation, but itʼs not obvious – The tip of the iceberg Observers • Each interaction by someone often is broadcast to their networks • In most venues, each person has more than 100 people in their network • Conversations spread quickly, but you wonʼt readily see it 06/08/2011 Ladder of Participation Drive Job & Consulting Opportunities with Social Technologies 6
  • 7. Copyrighted material Toolbox: From Resumes and Job Search Scenarios & Social Networking 20th Century 21st Century Structure Job Job, consulting, interim... Who Human Resources, Career Services Your network Tools Resumes, cover letters Scenarios, social networking Focus Department, within silo Company, business drivers Organization Model Structured, inflexible Emergent, agile Imagine you were the first salesperson to use the telephone 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 7
  • 8. Copyrighted material Toolbox: Skills, Experience, Network • The “job-based” career model is outdated and not coming back – A “job” is a slot created by organization to meet persistent need – “Jobs” are bundles • Mission, goals, within a defined context • Needs, skills, requirements • Economic exchange (pay, performance) – The market moves too fast, and organization canʼt keep up • This creates pent-up demand that you can tap • When you focus on where the organization meets the market, you will create much more opportunity – You can address organization need as employee or consultant – The difference is only a question of packaging Organization sluggishness is your competitive advantage 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 8
  • 9. Copyrighted material Toolbox: Confronting Mental Resistance • “Permanent” jobs will continue to exist, but as a lower portion of the total – Competition will be higher, pay lower – At VP/CxO levels, long search times – Choose the kind of risk you want to incur “But I want a job... stability... predictability” – Itʼs not “the economy” • Focus on organizational need and how you can add value, not packaging – Consulting – Job – Interim Focus on scenarios to discover more opportunities 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 9
  • 10. Copyrighted material Toolbox: Scenarios: How to Engage 1. Mission: what you want to do and why. What does it mean to you, personally.. professionally? 2. Business context: are you more valuable in emerging situations or mature markets? After mergers? Clawing market share from established competitors? New product launches? Picking up after failure? 3. Unusual skill combinations: chef and supply chain executive, chess and interior designer… but understand how the mashup makes you more valuable. Look on LinkedIn for those keywords and see how many others have them in similar combinations or contexts 4. Roles: the scope of what you want to do, including results you want to produce, why you will be important to the org or market 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 10
  • 11. Copyrighted material Toolbox: Example Scenario 1. My passion is helping risk averse organizations to understand disruptive technology, so they can use it to change the rules; I love it because disruption seems threatening, but it elevates opportunity; most people see the risk side and draw away 2. The firms I work with are usually brave or desperate; either they want to try socialtech because they are committed to being in front, or all else has failed 3. Iʼve led transformation from both sides of the desk: as an executive at KPMG, I transformed marketing by building one of the first intranets; as a Principal at PwC Consulting, I advised clients on using the Internet to change their businesses 4. I thrive in white space, so building teams to discover, test and scale socialtech capability is my goal; my main requirement is organizational commitment to explore aggressively 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 11
  • 12. Copyrighted material Toolbox: Think Beyond the Platform • Donʼt get distracted, follow the people • LinkedIn: global storefront for individuals and teams Exotics • Blog/Twitter: expertise showcase – Relevant opinions, insights – Outreach, co-promotion – Twitter: get/share news • Slideshare • Facebook, Geosocial • Podcasts, video Exotics Website Blog LinkedIn Where can you best engage the people you care about? 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 12
  • 13. Copyrighted material High Toolbox: Use the Relationship Value Map Quadrant II Quadrant III “Pedal to the Metal” Interest “Active Engagement” Low Trust Prioritize investments in Friends, Connections High Quadrant IV “Keep in the Loop” Low Quadrant I “Holding Tank” 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 13
  • 14. Copyrighted material Workstreams: Focus LinkedIn on Interaction • Answers 1 – Search forums using keywords, note conversations and forums in which questions/answers appear that are relevant to your scenarios – Imagine you are talking to a prospective employer or consulting client • Choose “Ask a question” and post an important but simple question • Use the option to invite people in your network to respond • Monitor your question daily, thank people for responding, ask them follow-on questions based on their responses – Do this regularly: once a month or once a week – Support your topics in Answers with LIʼs Polls app • Groups – Start discussions in relevant Groups; do this regularly • Twitter – Install LIʼs Twitter app: select tweets will broadcast to your LI network 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 14
  • 15. Copyrighted material Workstreams: Blogging • Step One: Create your vision 2 – If you donʼt have a blog, see our guide to get going for free – Focus on your scenarios! Share & comment on situations, case studies, challenges & what you would do – One post/period about what youʼre already doing • Step Two: Who else is writing about this? – People you admire: use the blogroll to comment on their posts – Once/period • Step Three: Expand outside – Keyword searches: whoʼs doing interesting things – Bring into your blog by commenting Make part of your existing work public: not new work 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 15
  • 16. Copyrighted material Workstreams: Twitter • Create a small, focused following 3 – Search Twitter in 2/3 keyword combinations relevant to scenarios – Follow people who tweet about those topics – Join LinkedInʼs Twitter group; find people to follow in Twitter – Complete the Twitter profile; include your LinkedIn URL • Share relevant news articles – Most MSM has Twitter and Facebook sharing buttons – Copy any URL and paste into Twitter; it will shrink for you • Install Selective Tweets in Facebook – Share tweets with your LinkedIn connections by appending “#li” – Share tweets with your Facebook friends by appending “#fb” Create your professional news network 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 16
  • 17. Copyrighted material Leverage: Keywords Knit Together Your Ecosystem • Interact: world no longer static – LinkedIn: Answers, Polls, Search – Facebook: Questions, personal interests – Twitter/Foursquare: what youʼre doing • Blog – Engaging thought leadership about business drivers, problems, solutions • Rich media – Slideshare, podcasts – YouTube • Juice SEO by standardizing your brand – Unique, professional – csrollyson 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 17
  • 18. Copyrighted material Leverage: Using LinkedIn Apps • Practical way to extend your profile • Invoke existing content: no extra work! • Share relevant information with your network • Automatic interaction with your network • Free guide: http://executivesguide-socialnetworks.com/linkedin 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 18
  • 19. Copyrighted material Leverage: Extend LinkedIn with Facebook • Get to know your Connectionsʼ personal side – People you know fairly well – People you barely know • Keep things tidy with Friend Lists – The Wall, photos, videos and more – Itʼs complicated, but decent documentation • Cross-connect – Invite some of your Facebook friends on LinkedIn & Twitter – Invite some LinkedIn connections on Facebook • Supplement LinkedIn relationship building • Free guide: http://executivesguide-socialnetworks.com/facebook Business + personal = faster path to trust 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 19
  • 20. Copyrighted material Conclusion: Careers Redefined • “The economy” is not coming back, but it will be… – Even better for those who understand and adapt – Worse for those who try to hold onto the past • Social networks open relationships – Connect, share and form relationships – Most people donʼt know how: you can take the lead • The tools drive down the transaction costs of relationship – Fordʼs production line for the Knowledge Economy • Keys to success – Scenarios: keep focused and opportunities will come to you – Consistency: interacting in digital environments scales with time – Authenticity: your passions are good connectors and will lead you to other people and opportunity 06/08/2011 Drive Job & Consulting Opportunities with Social Technologies 20
  • 21. Copyrighted material Learning More: Contact • The Executiveʼs Guide to Social Networks – – – – • LinkedIn blog #4 worldwide by Technorati Facebook management advice for business Twitter, blogging & geosocial management advice http://executivesguide-socialnetworks.com The Social Network Roadmap – – – Helps companies use social business for innovation http://socialnetworkroadmap.com Blog rated #1 worldwide by Technorati • The Global Human Capital Journal – – – CEO/CMO/CIO journal for innovation Rated #10 worldwide by Technorati http://globalhumancapital.org • Social networks – – – – – 06/08/2011 http://www.linkedin.com/in/csrollyson http://www.facebook.com/csrollyson http://myspace.com/csrollyson http://tinyurl.com/orkut-csrollyson http://tinyurl.com/xing-csrollyson Drive Job & Consulting Opportunities with Social Technologies Microblogs & Video http://twitter.com/snroadmap http://twitter.com/eglii http://twitter.com/egtw http://twitter.com/egfb http://twitter.com/csrollyson http://identi.ca/csrollyson http://kwippy.com/csrollyson http://csrollyson/tumblr.com/ http://plurk.com/user/csrollyson http://friendfeed.com/csrollyson http://youtube.com/user/csrollyson Other skype/IM - csrollyson iphone - chris@rollyson.net iphone +1.312.925.1549 21