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Evento5ottobre

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IT Operations sempre piu\' efficaci ed efficienti
Evento 5 ottobre Milano

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Evento5ottobre

  1. 1. Industrializzazione dell’IT IT motore della crescita aziendale© ORSYP 2011 • Confidential 0 0
  2. 2. Agenda ORSYP – Cristina Sarnacchiaro – Benvenuto e apertura lavori ORSYP - Francois Floren Xavier – Orsyp e l’innovazione Forrester - Stephen Mann – I&Os Tranformation Imperative Coffe Break ORSYP - Cristina Sarnacchiaro – I&O in italia ORSYP – Fabio Gammerino – $U 6.0 Testimonianze dirette Considerazioni finali Lunch© ORSYP 2011 • Confidential 1 1
  3. 3. © ORSYP 2011 • Confidential 2 2
  4. 4. ORSYP Un‟azienda, che da oltre 25 anni, è specializzata nell‟automazione e Chi siamo nell‟efficienza dei sistemi IT 300+ esperti a livello mondiale Persone Supporto mondiale h24 100 specialisti in R&D Come lo facciamo Tecnologia Workload Automation & Performance e Capacity Pubblicazioni and best practices Competenze Consulenza  Esperienza consolidata e focalizzata  Tecnologia all‟avanguardia  Software user friendly Cosa ci rende unici  Altamente competitiva (Reduced TCO)  Comunity (Forum)  Fortemente orientati al cliente  Think Tank Technology needs to make life easier© ORSYP 2011 • Confidential 3 3
  5. 5. © ORSYP 2011 • Confidential 4 4
  6. 6. I&Os Tranformation Imperative Forrester Research, Inc. October, 2011© ORSYP 2011 • Confidential © 2009 Forrester Research, Inc. Reproduction Prohibited 5 5
  7. 7. Agenda IT challenges: not enough time in a day Main challenges: growth, complexity and skills The automation imperative Conclusion Recommendations6 © 2011 Forrester Research, Inc. Reproduction Prohibited
  8. 8. IT challenges  IT is a source of business productivity and competitiveness.  The relationship between technology and IT business services is that of an autocatalytic process.  IT technology increases exponentially in capacity and decreases in costs. New business services grow at an equivalent rate.  Many IT organizations are close to their saturation point. Burdened by the maintenance and support of a large number of business services, IT organizations fail to answer the demand for agility and service quality.  Recent years have seen IT organizations struggle with issues of service development, deployment, and delivery.7 © 2011 Forrester Research, Inc. Reproduction Prohibited
  9. 9. IT‟s current issues8 © 2011 Forrester Research, Inc. Reproduction Prohibited
  10. 10. Complexity accelerants: cloud and virtualization Source: Forrester Research, July 2009 “IT Operations 2009: An Automation Odyssey”9 © 2011 Forrester Research, Inc. Reproduction Prohibited
  11. 11. A shrinking workforce is another challenge10 © 2011 Forrester Research, Inc. Reproduction Prohibited
  12. 12. Moving the goal posts: a better use of time “Productivity depends more on technological changes and economy of scale than on human efforts.” Charles Perrow, Princeton UniversityStrategy for better IT operations productivity: Introduce economy of scale. Manage workloads with automation. Abstract complexity through automation. 11 © 2011 Forrester Research, Inc. Reproduction Prohibited
  13. 13. Innovation and automation in computer manufacturing 7.000 6.000 5.000 4.000 3.000 Productivity index 2.000 1.000 0 Source: US Bureau of Labor Statistics 1987 Index = 10012 © 2011 Forrester Research, Inc. Reproduction Prohibited
  14. 14. A disruptive event effect: automation and productivity gains13 © 2011 Forrester Research, Inc. Reproduction Prohibited
  15. 15. Innovation and automation benefits Processes are defined once and repeated with the same results as many times as needed:  Repeatability, predictability of results and reliability – Automation of routine and repetitive tasks – No wasted resources chasing errors  Abstraction of complexity – Abstraction layer on top of complex operations reduces time wasted in deploying, configuring and operating business services and management processes  Better use of skills – Employees are free to use their full potential on higher level issues14 © 2011 Forrester Research, Inc. Reproduction Prohibited
  16. 16. IT workforce evolution In thousands of positions All others Database analystsSupport specialists Systems analysts Network and Network systems and systems data communications administrators analysts Systems software Application software engineers engineers -50 0 50 100 150 200 250 0 100 200 300 2009 to 2016 1999 to 2008 2009 to 2016 1999 to 2008 15 © 2011 Forrester Research, Inc. Reproduction Prohibited Source: US department of Labor
  17. 17. I&O departments restructure to face challenges16 © 2011 Forrester Research, Inc. Reproduction Prohibited
  18. 18. Conclusion: embrace the industrial revolution Operability and automation will be the key words in the future data center: IT uses too many resources to accomplish routine tasks that should be automated Think of IT management in terms of industrial disciplines. – Innovate by introducing an industrial approach to IT operations – Align IT with business objectives by first providing the ability to manage the “production line” – Define management solutions strategies in line with this prime objective. Use automation as a way to revamp an existing production line. – Automation provides reliability, repeatability and predictability to critical process execution – Automation improves productivity by abstracting complexity and reducing waste. It embodies the "lean" industrial concept. 17 © 2011 Forrester Research, Inc. Reproduction Prohibited
  19. 19. Recommendations Standardize and consolidate operational processes. ITIL is a good starting point, but common sense must prevail in creating these processes: the primary goal is to arrive at a limited number of processes and then ruthlessly standardize them. Make sure that infrastructure and applications are monitored. If you dont monitor everything, you dont monitor anything. Value workload automation skills. Experts are a critical asset in your automation projects Select solutions carefully. Operation leaders who want to reach the ultimate stage of flexibility through automation must make sure that the solutions of today work in harmony tomorrow. 18 © 2011 Forrester Research, Inc. Reproduction Prohibited
  20. 20. Thank youStephen Mann | Senior Analyst | ForresterResearch, Inc.E-mail:st-mann@forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited
  21. 21. © ORSYP 2011 • Confidential 20 20
  22. 22. © ORSYP 2011 • Confidential 21 21
  23. 23. IT in Italia oggi – Facts Tuttavia ad oggi  L‟IT e‟ cross su tutti i segmenti aziendali  L‟IT e‟ un servizio indispensabile  Molti IT manager per la crescita aziendale testimoniano che gran parte del budget IT viene  L‟IT garantisce riduzione dei destinato alla gestione costi, controllo della spesa e dell‟esistente piuttosto miglioramento del servizio agli che all‟innovazione utenti interni ed esterni  L‟IT e‟ sinonimo di innovazione ed  In Italia la sua importanza e‟ ancora innovare significa incrementare sottovalutata costantemente il grado di competitività aziendale© ORSYP 2011 • Confidential 22 22
  24. 24. IT in Italia oggi – Facts  La quota di personale dedicata Ad oggi nel settore IT è altamente insufficiente; quindi in un‟ottica di ricerca della competitività è essenziale ottimizzare l‟attività  Abbiamo un gap professionale tecnologico stimato di 15 anni rispetto alla media europea .  Ambiente tecnologico sempre più complesso: Cloud, Virtualization …ed eterogenei© ORSYP 2011 • Confidential 23 23
  25. 25. Automazione Controllo e monitoraggio Riduzione costi, Controllo spesa Ottimizzazione delle risorse© ORSYP 2011 • Confidential 24 24
  26. 26. DOLLAR UNIVERSE Main Features v.6© ORSYP 2011 • Confidential
  27. 27. Architecture Consoles Java Console: UniViewer  Light client  Web mode Management Server Management Server :  Central point of authentication  Centralized administration  MS high availability (clustering, shadowing, subordination)Application Servers Application Server  Distribution of automation processes (distributed architecture)  Unified kit (with all Managers) © ORSYP 2011 • Confidential 26 26
  28. 28. Centralized security management Consoles Access to GUI  With user/password  Access control on MS + LDAP Management Server Logins  {rights on nodes} Object Action JOB=* CREATE Central definition of the security (on UVMS) LDAP  Rights are defined for Logins  Groups  Roles (credentials on node views)  Security data is automatically synchronized on all the Dollar Universe nodes (cache locally)  Security is checked by Dollar Universe nodeApplication (same mechanism for GUI, CLI, BATCH) Servers New SSL communication {rights on {rights on node 1} node n}  HTTP Gateway available  All communication secured by SSL © ORSYP 2011 • Confidential 27 27
  29. 29. Centralized Administration and Patching  Graphical node selection  Confirm and go!© ORSYP 2011 • Confidential 28 28
  30. 30. A new roll-out management  Object Life cycle  Object life cycle is managed centrally with object Packages  Packages are used to store and deploy configuration (objects and node settings)  Packages are exported to store and normalize roll-out in production  Specific deployment tool (deployment hub) for easy objects distribution Management Server BUILD Dev./Test QA Production RUN© ORSYP 2011 • Confidential 29 29
  31. 31. Crontab & Windows Scheduler Autodiscovery  Autodiscovery of Crontab Jobs  Automatic import© ORSYP 2011 • Confidential 30 30
  32. 32. Job Based Runbooks Definition  Graphical definition  Easy access from monitoring interfaces  Simple pop-up or weblink© ORSYP 2011 • Confidential 31 31
  33. 33. Integration with Performance Monitoring  System resources  CPU: „‟<„‟,‟‟=„‟,‟‟>‟‟ % of CPU  RAM: „‟<„‟,‟‟=„‟,‟‟>‟‟ Mb of memory  Disk space in folder: % or Mb  Generic resources  Dependency on the execution result of a custom script (i.e. check value in a DB…)© ORSYP 2011 • Confidential 32 32
  34. 34. Ringraziamenti e Prossimi appuntamenti 7 Ottobre 24 Novembre Seguiteci tramite la nostra bacheca eventi, sarete costantemente aggiornati su tutte le novità in programma…© ORSYP 2011 • Confidential 33 33
  35. 35. THANK YOU INNOVATION... ....To make your life every day... BETTER!© ORSYP 2011 • Confidential 34 34

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