© Cláudia Ribeiro- 2012          MVS 2012   USING SERIOUS GAMES   TO TEACH   BUSINESS PROCESS MODELING AND SIMULATION     ...
© Cláudia Ribeiro      MSV 2012Goal of this work?          Explore the potential of       incorporating BPMS learning     ...
© Cláudia Ribeiro   MSV 2012Concepts
© Cláudia Ribeiro   MSV 2012Business Process
© Cláudia Ribeiro- 2012   EO 2012Business Process Modeling
© Cláudia Ribeiro             MSV 2012How is BPM done?         interaction                                         documen...
© Cláudia Ribeiro   MSV 2012BPA skills                               Acquired through
© Cláudia Ribeiro   MSV 2012Teaching BPM and BPS
© Cláudia Ribeiro   MSV 2012Teaching BPM and BPS
© Cláudia Ribeiro            MSV 2012Limitations• Disconnection between practice and theory• No imediate feedback• Low mot...
© Cláudia Ribeiro   MSV 2012Can Serious Games Help?
© Cláudia Ribeiro                     MSV 2012Serious Games“We are concerned with serious games in the sensethat these gam...
© Cláudia Ribeiro                 MSV 2012Benefits of Serious Games• Immediate feedback• Active participation of students•...
© Cláudia Ribeiro               MSV 2012                    SERIOUS GAMES IN BUSINESS TRAINING?
© Cláudia Ribeiro   MSV 2012                               30 million users
© Cláudia Ribeiro   MSV 2012                               1 million users
© Cláudia Ribeiro           MSV 2012                    1000 schools worldwide have downloaded the game                   ...
© Cláudia Ribeiro   MSV 2012                               ImPROVE
© Cláudia Ribeiro               MSV 2012Concept• Create awareness of emergency departments  challenges                    ...
© Cláudia Ribeiro   MSV 2012ImPROVE
© Cláudia Ribeiro       MSV 2012Business Process Creation
© Cláudia Ribeiro   MSV 2012Triage Decision Process (TDP)                               The TDP that has                  ...
© Cláudia Ribeiro                       MSV 2012Business Process Simulation TDABC                    traduced             ...
© Cláudia Ribeiro           MSV 2012Simulation Process                                       SimulationResults            ...
© Cláudia Ribeiro   MSV 2012DEMO
© Cláudia Ribeiro               MSV 2012Conclusions• Feedback from Heathcare and IT professionals was  very positive• A ne...
© Cláudia Ribeiro   MSV 2012Questions
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Using Serious Games to Teach Business Process Modelling and Simulation

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Using Serious Games to Teach Business Process Modelling and Simulation

  1. 1. © Cláudia Ribeiro- 2012 MVS 2012 USING SERIOUS GAMES TO TEACH BUSINESS PROCESS MODELING AND SIMULATION Cláudia Ribeiro, João Fernandes, André Lourenço, José Borbinha, João Pereira
  2. 2. © Cláudia Ribeiro MSV 2012Goal of this work? Explore the potential of incorporating BPMS learning objectives in Serious Games.
  3. 3. © Cláudia Ribeiro MSV 2012Concepts
  4. 4. © Cláudia Ribeiro MSV 2012Business Process
  5. 5. © Cláudia Ribeiro- 2012 EO 2012Business Process Modeling
  6. 6. © Cláudia Ribeiro MSV 2012How is BPM done? interaction documenting Analyzing
  7. 7. © Cláudia Ribeiro MSV 2012BPA skills Acquired through
  8. 8. © Cláudia Ribeiro MSV 2012Teaching BPM and BPS
  9. 9. © Cláudia Ribeiro MSV 2012Teaching BPM and BPS
  10. 10. © Cláudia Ribeiro MSV 2012Limitations• Disconnection between practice and theory• No imediate feedback• Low motivation• Audience is passive• Communication in one way
  11. 11. © Cláudia Ribeiro MSV 2012Can Serious Games Help?
  12. 12. © Cláudia Ribeiro MSV 2012Serious Games“We are concerned with serious games in the sensethat these game have an explicit and carefullythought-out educational purpose and are notintended to be played primarily for amusement”In Abt, C. (1970). Serious Games. New York: The Viking Press.
  13. 13. © Cláudia Ribeiro MSV 2012Benefits of Serious Games• Immediate feedback• Active participation of students• Reduce cost and complexity of training• Learning from experience• Better suited for “digital natives”
  14. 14. © Cláudia Ribeiro MSV 2012 SERIOUS GAMES IN BUSINESS TRAINING?
  15. 15. © Cláudia Ribeiro MSV 2012 30 million users
  16. 16. © Cláudia Ribeiro MSV 2012 1 million users
  17. 17. © Cláudia Ribeiro MSV 2012 1000 schools worldwide have downloaded the game 100 universities worldwide integrated it in curriculum
  18. 18. © Cláudia Ribeiro MSV 2012 ImPROVE
  19. 19. © Cláudia Ribeiro MSV 2012Concept• Create awareness of emergency departments challenges Patient quality care Costs Waiting time
  20. 20. © Cláudia Ribeiro MSV 2012ImPROVE
  21. 21. © Cláudia Ribeiro MSV 2012Business Process Creation
  22. 22. © Cláudia Ribeiro MSV 2012Triage Decision Process (TDP) The TDP that has better results!
  23. 23. © Cláudia Ribeiro MSV 2012Business Process Simulation TDABC traduced Total unit time Activity Total Rate Allocated (minutes) quantity minutes (€/min) cost Registration Triage Examination … … implemented TDABC Simulator
  24. 24. © Cláudia Ribeiro MSV 2012Simulation Process SimulationResults TDABC Simulator
  25. 25. © Cláudia Ribeiro MSV 2012DEMO
  26. 26. © Cláudia Ribeiro MSV 2012Conclusions• Feedback from Heathcare and IT professionals was very positive• A new prototype is under development to incorporate the feedback• The concept for this game is now part of a master class in our University: 3D Programming for Simulation and Game
  27. 27. © Cláudia Ribeiro MSV 2012Questions

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