Team Members1. Gaurav Patel (65)2. Shravan Bhumkar (100)3. Kishore Gulhane (74)4. Mangesh Gade (23)5. Kunal Banthia (75)6. Tushar Patil (66)7. Rakesh DhalBisoi (90)BEG – Prof. Vaibhav S. BakhareITM, Kharghar, Batch - XIII
Presentation Structure Introduction to e-governance e-Governance – Indian context Examples / Applications Critical Success Factors Impact of e-Governance Summary
E-Governance E-Government is about a process of reform in the way Governments work, share information and deliver services to external and internal clients for the benefit of both government and the citizens and businesses that they serve. E-Government harnesses information technologies such as Wide Area Networks (WAN), Internet , World Wide Web, and mobile computing by government agencies to reach out to citizens, business, and other arms of the government to: – Improve delivery of services to citizens – Improve interface with business and industry – Empower citizens through access to knowledge and information – Make the working of the government more efficient and effective The resulting benefits could be more transparency, greater convenience, less corruption, revenue growth, and cost reduction.
Scope & CoverageE Governance Grid Need of eGovernance forCentral / State Government 1.1 billion people in India Rural Prosperity 47 ministries National Financial Security Inclusion Agriculture sector Public Sector Govt of Education Units India Mfg Service Sector Healthcare Science & Sector Technology Social Infrastructure Welfare 28 states, 7 Union Territories 626 districts, 600,000 villages 270,000 panchayats in India
NeGP Details Connectivity State Wide Area Network to provide 2 Mbps connectivity upto block level Content State Data Center Health Capital 100,000 CSCs Education Rs. 23,000 crores (US$ 5.11 billion) (Estimated) Citizen Interface Capacity Employment Services 20 GoI departments Vehicle Registration 35 states / UTs Cyber Law Driver’s License 360 departments in states Digital Signature Passport / Visa Major Capacity building program in pipeline Online Returns
The Common Support Infrastructure Common Service Centres (CSCs) – These centres are intended to serve as front-end delivery points for government, private and social sector services in an integrated manner to rural citizens of India. This scheme aims at establishing about 100,000 Common Services Centres across the country, one each for every six census villages. – The objective is to develop a platform that can enable government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of the country through a combination of IT-based as well as non-IT-based services. – The placement of a CSC in a cluster of villages is supposed to follow a ‘honey comb’ structure so that the services provided by it are easily accessible to the rural population residing in the cluster.
The Common Support Infrastructure State Wide Area Network (SWAN) - for connectivity The establishing Wide Area Networks in all States and UTs across the country, from the Headquarter of each State/UT to the Blocks. It would serve in providing G2G and G2C services, especially for the various Mission Mode Projects. Presently, SWAN has been rolled-out in Delhi, Chandigarh, Haryana, Himachal Pradesh and Tamil Nadu. State Data Centre (SDC) - for secure hosting of data and applications These would consolidate services, applications and infrastructure to provide efficient electronic delivery of G2G, G2C and G2B services through common delivery platform seamlessly supported by the State Wide Area Network (SWAN) connecting up to the villages through the Common Service Centres (CSCs). Its key functions would be to act as the Central Repository of the State, provide secure data storage, disaster recovery and remote management functions etc.
Core Infrastructure & Budget National / State Data Center National / State Wide Area Network Covers 28 states and 7 union Territories Covers 28 states and 7 union Territories Scheme approved in January 2008 at an Total outlay of Rs. 3334 Crores estimated cost of Rs. 1623.20 Crores National / National / State State Wide Data Center Area Network CommonTotal Estimated Cost ServiceRs.10699.2 Crores Center Common Service Center 100,000 CSCs in 600,000 villages Estimated cost Rs. 5742 Crores
27 Mission Mode ProjectsCentral MMP State MMP Integrated MMP (09) (11) (07) Banking Agriculture CSC Central Excise & Commercial Taxes e-BIZ Customs e-District e-COURTS Income Tax (IT) Employment Exchange e-Procurement Insurance Land Records Electronic Data MCA21 Municipalities Interchange (EDI) For National Citizen Panchayats Trade (e-Trade) Database (NCD/MNIC)/ Police National e-Governance UNIQUE ID (UID) Service Delivery Property Registration Gateway Passport, Immigration Road Transport & Visa India Portal ( Treasuries www.india.gov.in ) Pension e-OFFICE
Examples / Applications Need for Power Sector Reform Power sector reform is the biggest problem the Indian economy faces. It can be seen from following factors: The public system has a plant load factor (PLF) of about 77 per cent. Transmission and distribution losses are around 30 per cent Average power shortage is around 8-9 per cent and peaking shortages hit 12-15 per cent Financial losses for the sector amount to nearly 4 per cent of GDP - those are mostly incurred and absorbed by states and add to the consolidated fiscal deficit Manufacturing sector losses crores of rupees due to power outages Roughly 20% rural households are off-grid Per capita consumption of power is around 700 units per annum. It is very low compared to developing economies like China (1379 units in 2003) or and nowhere near to developed economies like US (13,066 units in 2003)
Power Sector Power Sector – Statistics for 2009 and forecasted growth for 2017 The end consumers are looking forward to electric utilities providing reliable and quality services that can be accessed conveniently. The increased competition in power sector will lead to improved service, increased per capita consumption and reduction in tariffs Key Parameters 2009 2017E Installed Capacity (MW) 147000 335000 Per Capita Power Consumption (KWh) 612 Over 1000 Electricity Generation (Billion Units) 724 1524 Rural Electrification (%) 47% 100% Number of Villages Electrified 83% 100%
Key Statistics India is the sixth largest producer and consumer of electricity in the world The number of consumers connected to the Indian power grid exceeds 75 million. India is third largest in the world in terms of the total length of transmission and distribution lines [6.6 million circuit km (cKm)] It is estimated that India will need 315 -335 GW by 2017 and 800 GW of power by 2030 83% of the villages are electrified but 57% of rural households do not have access to electricity To overcome India’s Power deficit, Indias energy sector will require an investment of around US$ 120 bn - US$ 150 bn over the next five years and US$ 600 bn over the next ten years India’s energy requirement by 2030 is projected to be nearly six times of what it currently is A lack of focus on the Distribution side over the years has resulted in energy losses as high as 35% in several states whereas the world average is about 10% Demand Supply gap has worsened and the Peak Deficit of power has reached 13 %
Key Statistics Installed Capacity in India 1947 1362 MW 2003 97000 MW 2009 150000 MW
e-Governance ModelPower Distribution SectorAn overall approach for deploying a comprehensive e-Governancesolution should take into consideration the following three keyinitiatives 1. Business Process Re-engineering (BPR) 2. IT Strategy and Deployment Plan 3. Change Management
e-Governance Model Systems and Infrastructure
e-Governance Model Towards Customer Centric Utility
Way forward The importance of e-Governance in the Power Sector necessitates a call to action for the Government, the Regulators and the Private Sector.• Government – The Government needs to focus on providing a conducive environment for continuous growth of the Power Sector.• Regulators – The independent regulators need to focus on framing policies that encourage growth and address the needs of the Power Sector.• Private Sector – Private players need to partner effectively with the Government for providing solutions for e-Governance and executing projects timely
e-Seva for Andhra PradesheSeva is a government organisation built on the public-private partnership model.Citizens are provided with a clean, transparent, efficient and effectiveadministrative system through state of the art electronic technology.All administration departments come under one roof, offering a wide range ofcitizen-friendly services. It is a one-stop shop for over twenty five G2C and B2CservicesSalient features: 46 eSeva centers (with 400 service counters) spread over twin cities and Ranga Reddy District Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 3.00pm on holidays (Second Saturdays & Sundays) No jurisdiction limits - any citizen in the twin cities can avail of the services at any of the 46 eSeva service centres Online services: eForms, eFiling, ePayments
Examples of Efficiency Gains Region Type of Government Number of Number of days Application days to to process after process before application applicationCARD, AP, India Valuation of Property Few days 5 minutesCARD, AP, India, Land Registration 7-15 days 2-3 hoursBhoomi, India, Obtaining Land Title 3-30 days 5-30 minutesKarnataka CertificateInterstate Check Collect Fines for over 30 minutes 2 minutesPosts, Gujarat loadingMandal Comp-uters, Issue of Caste 20-30 days 15 minutesAP India CertificatesOn-line Tax, India Issue of Tax 12-18 months 3-5 months Assessments
Critical Success Factors Strong Political and Administrative Leadership , detailed Project Management Clearly identified goals and benefits Significant Process Reengineering Required Start Small, scale up through stages, manage expectations Adopt established standards and protocols – minimize customization In-source Analysis ; Outsource design, software development, data preparation, training, etc. Training Expenses should not be minimized
Organization for Implementing e- governance A champion at the political level Ministerial level co-ordination committees A central support group Departmental Champions and co-ordination committee Institution for Training Private sector partners
Issues that Need Resolution No country is completely ready? Balance between strategizing, coordination and action Approach: centrally driven versus departmental initiative? Role, mandate, size of a central support agency. Where should it be created? Creating departmental ownership: Budget allocations, training, demand, performance push Who can help?(partnership with private sector: multi national/local/one or many partners, partnering arrangement) How can progress be measured?
Corruption in Service Delivery Complex rules-need for intermediaries Discretion to delay or deny without assigning reasons Decisions and actions are not traceable. Citizens have poor access to information Lack of supervision in remote areas-problems of decentralization Large power distance between civil servants and citizens-afraid to assert and complain Poor mechanisms of complaint handling. Documentation is weak for any investigation
Impact of e-Governance Faster processing, shorter wait, shorter queues Less number of trips to government offices: saves transport cost and avoids wage loss More accurate and legible documents, easy recovery from errors, better reception areas Lesser corruption more transparency Improved access to offices (nearer home, 24X7) and functionaries (no intermediaries) User fee may be levied- issue of acceptance Improved complaint handling
Summary : e-governance is not irreversible magic e-Governance can advance the agenda on Governance reform, transparency, anti- corruption, empowerment. It is NOT a panacea Potential is recognized but Implementation is difficult. Gains are real but risks need to be understood. Challenge is to promote wide spread use in areas where benefits outweigh risks. Situate in a broader framework of anticorruption. Identify all pressure points and reengineer to remove discretion, simplify procedures and put out as much information in public domain. Create competition in delivery channels Strengthen physical supervision and actionable MIS
Reference National e-Governance Plan www.mit.gov.in www.assocham.org www.egovstandards.gov.in www.wikipedia.org www.planningcommission.gov.in
Thank you.“Make all Government services accessible to the common man in his locality, throughcommon service delivery outlets and ensure efficiency, transparency & reliability ofsuch services at affordable costs to realise the basic needs of the common man”