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Top 10 Skills for Public Tech Instruction

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Opportunities to provide training occur every time you help someone with a technology related question, whether it’s one-on-one assistance or in a classroom environment. Making the most of the “teachable moment” involves the right combination of training skills, techniques, and tactics. Technology training is successful when a library patron learns something new and is able to apply it to their life. You don’t need to be a tech expert to learn the practical skills for successful technology training.

Presented August 2014, WebJunction & ALA Learning Roundtable

For inquiries and bookings, email info@kixal.com

Published in: Government & Nonprofit
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Top 10 Skills for Public Tech Instruction

  1. 1. 10Top Ten Skills for Teaching Tech to Patrons Crystal Schimpf Library Training Consultant Kixal, LLC
  2. 2. About me »  Librarian »  Technology Trainer »  Digital Literacy Specialist »  Library Training Consultant »  Berkeley, CA
  3. 3. Reflection Question Think of a time when you had to learn a new technology through individual or group instruction.
  4. 4. Reflection Question Think of a time when you had to learn a new technology through individual or group instruction. »  What worked well? »  What did not work well?
  5. 5. Tech Instruction Challenges »  Interpersonal communication »  Teaching techniques »  Learner engagement »  Reaction
  6. 6. Tech Instruction Challenges »  Interpersonal communication »  Teaching techniques »  Learner engagement »  Reaction NOT as much about the tech as we think!
  7. 7. Tech Instruction Methods
  8. 8. 1. Be welcoming 1
  9. 9. How-to: Be welcoming »  Friendly smile »  Meet them where they are »  Get to know the learner 1
  10. 10. 2. Assess the need 2
  11. 11. 2 How-to: Assess the need »  Ask lots of questions »  Clarify the question/problem »  Identify their goals »  Don’t jump to conclusions »  Learn their interests
  12. 12. 3. Give up control 3
  13. 13. »  Let them “drive” »  Allow hands-on practice »  Let them lead »  Collaborate with them How-to: Give up control 3
  14. 14. 4. Be present 4
  15. 15. How-to: Be present »  Listen closely »  React thoughtfully »  Improvise: Be flexible & creative »  Admit your own limits »  Learn with them 4
  16. 16. 5. Go slow 5
  17. 17. 5 How-to: Go slow »  Break it down into steps »  Select teaching points with care »  Don’t assume knowledge »  Be patient
  18. 18. 6. Set the space 6
  19. 19. 6How-to: Set the space »  Welcome them in »  Create a comfortable environment »  Accommodate disabilities »  Set expectations
  20. 20. 7. Communicate clearly 7
  21. 21. 7 How-to: Communicate clearly »  Simplify ideas & concepts »  Give relevant examples »  Avoid jargon »  Check in with learners »  Allow for Q&A
  22. 22. 8. Involve learners 8
  23. 23. 8How-to: Involve learners »  Include lots of activities »  Watch for different learning preferences »  Use partner/buddy/team activities »  Ask what they want to learn
  24. 24. 9. Stay balanced 9
  25. 25. 9How-to: Stay balanced »  Balance focus and flexibility »  Don’t let one person derail »  Direct class energy »  Reset if needed
  26. 26. 10. Assign practice 10
  27. 27. 10How-to: Assign practice »  Allow practice time during class »  Assign practice exercises »  Offer ideas for how/what to practice »  Share additional resources, tutorials
  28. 28. 11. HAVE FUN!!! 11
  29. 29. HAVE FUN!!! »  Tell jokes »  Use puns »  Show silly images »  Practice with fun websites 11
  30. 30. Thank you!Thank you! Crystal Schimpf crystal@kixal.com @crystalschimpf

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