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6Six Essential Skills for
One on One Tech Instruction
Agenda
»  Introductions
»  Reflection
»  Challenges
»  Skills
»  Q&A
Reflection Question
Think of a time when you had to learn a
new technology through individual or
group instruction.
»  What...
Tech Instruction Challenges
»  Interpersonal communication
»  Teaching techniques
»  Learner attitude & engagement
»  Reac...
Tech Instruction Methods
RecordedGroup
VirtualOne-on-One
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential S...
1. Be welcoming
1
Photo	
  Credit:	
  Flickr,	
  Lars	
  Hammar	
  h6ps://flic.kr/p/4jTRQc	
  
How-to: Be welcoming
»  Friendly smile
»  Meet them where they are
»  Get to know the learner
1
2. Assess the need
2
How-to: Assess the need
»  Ask lots of questions
»  Clarify the question/problem
»  Identify their goals
»  Don’t jump to ...
3. Give up control
3
Photo	
  credit:	
  Flickr,	
  Dale	
  Lane	
  h6ps://flic.kr/p/9PS7DF	
  
»  Let them “drive”
»  Allow hands-on practice
»  Let them lead
»  Collaborate with them
How-to: Give up control
3
4. Stay focused
4
Photo	
  credit:	
  KeepCalm-­‐o-­‐maGc,	
  Raquel,	
  h6p://www.keepcalm-­‐o-­‐maGc.co.uk/p/keep-­‐calm...
How-to: Stay focused
»  Listen closely
»  React thoughtfully
»  Improvise: Be flexible & creative
»  Admit your own limits
...
5. Go slow
5
Photo	
  credit:	
  Flickr,	
  dotpolka	
  h6ps://flic.kr/p/fT5yf	
  
How-to: Go slow
»  Break it down into steps
»  Select teaching points with care
»  Don’t assume knowledge
»  Be patient
5
6. Communicate clearly
6
How-to:
Communicate clearly
»  Simplify ideas & concepts
»  Give relevant examples
»  Avoid jargon
»  Check in with learne...
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential S...
BONUS
TIP
HAVE FUN!!!
Photo	
  credit:	
  Flickr,	
  Link	
  Humans	
  h6ps://flic.kr/p/dFZcpr	
  
HAVE FUN!!!
»  Tell jokes
»  Use puns
»  Show silly images
»  Practice with fun websites
5. Take it slow
4. Stay focused
3. Give up control
2. Assess the need
6. Communicate clearly
1. Be welcoming
6 Essential S...
Thank
you!
www.kixal.com
info@kixal.com
@kixalkixal
Resources
Competencies
»  Technology Trainer Competencies
(Colorado State Library)
http://coloradovirtuallibrary.org/creat...
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6 Essential Skills for One on One Tech Instruction

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Have you ever helped someone with a technology issue? Does your library offer computer tutoring by appointment? One-on-one tech instruction happens every day in libraries, and every technology question presents an opportunity to teach new skills. Luckily, you don’t need to be a tech expert to provide effective tech instruction. Learn six practical training skills that will help boost your ability to help library patrons with technology questions.

For inquiries and bookings, email info@kixal.com

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6 Essential Skills for One on One Tech Instruction

  1. 1. 6Six Essential Skills for One on One Tech Instruction
  2. 2. Agenda »  Introductions »  Reflection »  Challenges »  Skills »  Q&A
  3. 3. Reflection Question Think of a time when you had to learn a new technology through individual or group instruction. »  What worked well? »  What did not work well?
  4. 4. Tech Instruction Challenges »  Interpersonal communication »  Teaching techniques »  Learner attitude & engagement »  Reaction to learner NOT as much about the tech as we think!
  5. 5. Tech Instruction Methods RecordedGroup VirtualOne-on-One
  6. 6. 5. Take it slow 4. Stay focused 3. Give up control 2. Assess the need 6. Communicate clearly 1. Be welcoming 6 Essential Skills for One-on-One Tech Instruction
  7. 7. 1. Be welcoming 1 Photo  Credit:  Flickr,  Lars  Hammar  h6ps://flic.kr/p/4jTRQc  
  8. 8. How-to: Be welcoming »  Friendly smile »  Meet them where they are »  Get to know the learner 1
  9. 9. 2. Assess the need 2
  10. 10. How-to: Assess the need »  Ask lots of questions »  Clarify the question/problem »  Identify their goals »  Don’t jump to conclusions »  Learn their interests 2
  11. 11. 3. Give up control 3 Photo  credit:  Flickr,  Dale  Lane  h6ps://flic.kr/p/9PS7DF  
  12. 12. »  Let them “drive” »  Allow hands-on practice »  Let them lead »  Collaborate with them How-to: Give up control 3
  13. 13. 4. Stay focused 4 Photo  credit:  KeepCalm-­‐o-­‐maGc,  Raquel,  h6p://www.keepcalm-­‐o-­‐maGc.co.uk/p/keep-­‐calm-­‐and-­‐focus-­‐your-­‐a6enGon/  
  14. 14. How-to: Stay focused »  Listen closely »  React thoughtfully »  Improvise: Be flexible & creative »  Admit your own limits »  Learn with them 4
  15. 15. 5. Go slow 5 Photo  credit:  Flickr,  dotpolka  h6ps://flic.kr/p/fT5yf  
  16. 16. How-to: Go slow »  Break it down into steps »  Select teaching points with care »  Don’t assume knowledge »  Be patient 5
  17. 17. 6. Communicate clearly 6
  18. 18. How-to: Communicate clearly »  Simplify ideas & concepts »  Give relevant examples »  Avoid jargon »  Check in with learners »  Allow for Q&A 6
  19. 19. 5. Take it slow 4. Stay focused 3. Give up control 2. Assess the need 6. Communicate clearly 1. Be welcoming 6 Essential Skills for One-on-One Tech Instruction
  20. 20. BONUS TIP
  21. 21. HAVE FUN!!! Photo  credit:  Flickr,  Link  Humans  h6ps://flic.kr/p/dFZcpr  
  22. 22. HAVE FUN!!! »  Tell jokes »  Use puns »  Show silly images »  Practice with fun websites
  23. 23. 5. Take it slow 4. Stay focused 3. Give up control 2. Assess the need 6. Communicate clearly 1. Be welcoming 6 Essential Skills for One-on-One Tech Instruction BONUS TIP: HAVE FUN!!!
  24. 24. Thank you! www.kixal.com info@kixal.com @kixalkixal
  25. 25. Resources Competencies »  Technology Trainer Competencies (Colorado State Library) http://coloradovirtuallibrary.org/create/technology-trainer-competencies »  Competency Index for the Library Field (WebJunction) http://webjunction.org/documents/webjunction/Competency_Index_for_the_Library_Field.html Learning Technology »  DigitalLearn.org  http://digitallearn.org/ »  GCF Learn Free  http://www.gcflearnfree.org/ »  CommonCraft  http://www.commoncraft.com/ »  OnGuard Online http://www.commoncraft.com/

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