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Email Management and Email Archiving


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Email Management and Email Archiving

  1. 1. An Introduction to Symantec MessageLabs Email Chris Russell <ul><li>Cloud Security Specialist </li></ul>
  2. 2. Business Drivers for Email Archiving Regulatory Pressure Increasing Email Volume Increasing Discovery Requests Increasing Sources: Osterman Research, “Messaging Archiving & Document Management Market Trends, 2008-2011,” 2007 Radicati Group “Email Statistics Report, 2009-2013 Osterman: The concise guide to E-Discovery, January 2010 67% 507 75% Companies ordered to produce email by a court or regulatory body Billion email messages per day by 2013 Percentage of discovery cases involving email
  3. 3. Failure to Produce Email Can Be Expensive <ul><li>May 2010 - FINRA Fines Piper Jaffray $700,000 for email retention violations, related disclosure, supervisory and reporting violations. </li></ul>January, 2008 – Qualcomm sanctioned $8,568,633 for committing “Monumental Discovery Violations” and six members of Qualcomm’s outside counsel are referred to the State Bar for possible ethics violations .
  4. 4. Hosted Service Advantages Retain Control and Offload the Burden <ul><li>Lower Total Cost of Ownership </li></ul><ul><li>Reduce email data stores </li></ul><ul><li>No hardware, appliance, software, or plug-ins to buy or manage </li></ul><ul><li>Only pay for the users you have </li></ul><ul><li>Increased efficiency </li></ul><ul><li>Implement in days (vs. months) </li></ul><ul><li>Simplified deployment </li></ul><ul><li>Easy to manage on an ongoing basis </li></ul><ul><li>Reduced complexity </li></ul><ul><li>No need to manage the technology in-house </li></ul><ul><li>No need to manage archive backup or availability </li></ul><ul><li>24/7/365 support included in cost of service </li></ul>Email <ul><li>Compliance </li></ul><ul><li>Storage Management </li></ul><ul><li>E-Discovery </li></ul>
  5. 5. Email Archiving Addresses Needs Across the Enterprise Serving the needs of your diverse stakeholders End User <ul><li>Restore lost and deleted emails </li></ul><ul><li>Eliminate mailbox quota hassles </li></ul><ul><li>Access to any email sent /received </li></ul>Compliance <ul><li>One-click review </li></ul><ul><li>Streamlined supervision </li></ul><ul><li>End-to-end audit support services </li></ul>Legal/HR <ul><li>Streamline e- Discovery </li></ul><ul><li>Easily manage legal holds </li></ul><ul><li>Define and enforce retention policies </li></ul>IT Management <ul><li>Reduce email server storage, improve performance </li></ul><ul><li>Eliminate free- range PSTs/NSFs </li></ul><ul><li>Reduce backup windows </li></ul>
  6. 6. Email How it Works
  7. 7. End Users: Mailbox Management <ul><li>Users can quickly find and restore lost or deleted emails and attachments </li></ul><ul><li>Better knowledge management </li></ul><ul><li>Retain and easily reassign the archives of departed employees </li></ul>
  8. 8. Legal/HR: e-Discovery <ul><li>Accelerates legal discovery and HR enquiries </li></ul><ul><li>Enforces email preservation and legal holds </li></ul><ul><li>Search across multiple users and enforce email use policies </li></ul>
  9. 9. Compliance Officer: Pre-defined Workflow <ul><li>Simplified review process minimizes “false-positives” </li></ul><ul><li>Quickly respond to audit requests using advanced search functionality </li></ul>
  10. 10. Easy set up: Measured in Days <ul><li>Set up in Three Steps: </li></ul><ul><ul><li>(1) Create a journaling contact </li></ul></ul><ul><ul><li>(2) Create an SMTP send connector </li></ul></ul><ul><ul><li>(3) Activate journaling </li></ul></ul><ul><li>Administration tools: </li></ul><ul><ul><li>Provides directory synchronization services </li></ul></ul><ul><ul><li>Allows administrators to create and deploy personal archive folders in Outlook and Outlook Web Access (OWA) </li></ul></ul>
  11. 11. Import legacy emails Collect and ingest data from a variety of sources
  12. 12. BlackBerry Integration Access your email archive anytime, anywhere <ul><li>SMS/Pin-to-Pin/Call Log Archiving </li></ul><ul><li>Access your whole email archive </li></ul><ul><li>Consistent user experience </li></ul>Thick Client Unlimited Mailbox Quick Search
  13. 13. Summary <ul><li>IT Benefits </li></ul><ul><li>Manage & control PST/NSF files </li></ul><ul><li>Reduce mail server backup times </li></ul><ul><li>Improve mail server performance </li></ul><ul><li>Solution Benefits </li></ul><ul><li>Avoid archiving email viruses and spam* </li></ul><ul><li>Service availability SLA (99.99%) </li></ul><ul><li>Inclusive 24/7/365 Support </li></ul><ul><li>End User Benefits </li></ul><ul><li>Easy search of all emails </li></ul><ul><li>Restore lost/deleted emails </li></ul><ul><li>Anytime, anywhere access </li></ul><ul><li>Legal/HR Benefits </li></ul><ul><li>Expedite legal discovery </li></ul><ul><li>S earch across multiple users </li></ul><ul><li>Assist with meeting regulations </li></ul>* When used with Symantec MessageLabs Email services <ul><li>Compliance Benefits </li></ul><ul><li>One-click review </li></ul><ul><li>Streamlined supervision </li></ul><ul><li>End-to-end audit support services </li></ul><ul><li>No onsite hardware or software </li></ul><ul><li>Rapid setup </li></ul><ul><li>Predictable ongoing cost </li></ul>
  14. 14. Questions and Answers