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Could your library’s public spaces do with a makeover? The workshop will include step-by-step instructions for conducting an image audit as well as suggestions on how to address things found confusing in the library’s public area signage. The emphasis will be on practical approaches and inexpensive if not free ways to improve your library’s image and to develop a type of brand recognition for an individual library. Also addressed will be issues of customer service and positive messages as key factors in the minds of others when they envision the library.