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Expert Operating System: Business On-Demand


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Learn more about GE GeniusLink Expert Operating System.

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Expert Operating System: Business On-Demand

  1. 1. GeniusLink Expert Operating SystemTM Business, On-Demand
  2. 2. Solve Your Toughest Challenges Transform Business Performance & Drive Faster Growth Enable a Hyper- Competitive Workforce Copyright 2018, General Electric. • Optimize internal capacity and talent. • Deploy flexible, agile resource layer for your talent stack. • Shift from fixed to flex • Analytics, data science and automation • Precision expert engagement • Counteract domain bias • Engage experts and solutions beyond your current reach. • Your employees, suppliers, customers. More engagement, capacity, loyalty. • Achieve hyper- competitive operations— speed, agility, outcomes YOUR MARKET // YOUR PROCESS // YOUR CUSTOMER // YOUR BUSINESS MODEL It’s… THE RIGHT PEOPLE THE RIGHT PROCESS THE RIGHT OUTCOMES What’s your operating system?
  3. 3. Copyright 2018, General Electric. GeniusLink Mission  Optimize the work system that sits between investors & customers.  Increase agility, throughput, productivity. Reduce friction.  Reliably, efficiently scale up and scale down access to Talent, Technology, Outcomes. Crowd-powered Delivery. Cutting-edge Industrial. A smarter division of labor and intelligent automation Crowd. Cloud. AI.
  4. 4. Confidential. Not to be copied, distributed, or reproduced without prior approval. Copyright 2017, General Electric. Experts as a Service (21+ MM ‘rated’ experts … get skillset you need in hours) Outcomes as a Service (new framework for problem solving and work) Digital Operating System (platform for rapid collaboration, innovation, execution) Copyright 2018, General Electric. We optimize work with a new division of labor and intelligent automation. You operate with better information, at a faster pace, with better results. Copyright 2018, General Electric. GeniusLink Expert OSTM This is the Future of Work.
  5. 5. CLOSED RESOURCING SYSTEM OPEN INNOVATION & EXPERTISE ON DEMAND Project-based resourcing approach solving discrete issues EXPANDING REACH Extensive network growth, data capture & process codification CROWD- POWERING BUSINESS A portfolio-based, multi- community approach integrating new methodology into the way teams solve broader issues on an ongoing basis THE FUTURE OF WORK The Future of Work is tech- enabled and crowd- powered. Crowd. Cloud. AI. New resourcing models will learn, optimize and transform the way the world structures teams and optimize business operations. “The solution to many tough problems is becoming more social than technical.” - Greg Satell in Inc. Adoption of Hyper-Performing Operations New tools, talent and technologies are enabling the walk. Copyright 2018, General Electric.
  6. 6. Advanced Future of Work methodology enables you to apply the tools on demand to any work category. Copyright 2018, General Electric.
  7. 7. Copyright 2018, General Electric. 6,000+ Capabilities Categories 21,000,000+ Experts The right people. The right outcomes. Automation & Cognitive Agile Teams Research Product Development Strategy Marketing
  8. 8. Mission GE wanted to move its lighting offerings into the smart home space—and create an intelligently connected home lighting environment that improves consumers' lives. The Challenge Identifying a truly innovative approach to move from idea creation through product development. The Solution The Impact Business, On Demand: New Product Development GeniusLink launched a product design competition, engaging a global community of designers, engineers and innovators. Once the winning design was selected, GeniusLink identified an expert to create a functional prototype for the product team to test, refine and scale. The final product was a GE LED lamp that includes Alexa Voice Service embedded directly into the light—the first time Alexa has lived inside a lighting product without the support of a hub. C by GE Sol is in market: Impressions > awareness Months from concept to market18 5.6 80% Acceleration MM+ Product design options142 Copyright 2018, General Electric. Copyright 2018, General Electric.
  9. 9. Mission Achieve $5B in productivity over a 10 year period by deploying additive manufacturing capabilities and services across industry business units. The Challenge How could a new team educate and engage a distributed workforce? Coordinate with engineering, product and manufacturing teams; and then identify, prioritize and activate projects? The Solution Additional projects in backlog for sustained innovation pipeline Within 9 months, $5B in savings approved The Impact 1k+ Projects submitted from 28 countries Business, On Demand: New Capability Development GeniusLinkTM GE GeniusLink Expert Operating SystemTM helped the team organize their efforts with a new division of labor and intelligent automation. Experts as a Service (people): connected the capabilities experts in the GE Additive business with the product owners of the GE industrial groups to build a new innovation funnel based on the application of new manufacturing capabilities to a mature product pipeline. Crowd-powered FastWorksTM (process): uses an MVP and metered-funding methodology to accelerate prototypes, learnings, and minimize over- investment. Digital Operating System (platform): enabled them to invite the global, distributed workforce into an online collaboration platform, to exchange information, workflow projects, dashboard performance. Copyright 2018, General Electric.
  10. 10. OPPORTUNITIES & SAVINGS SOLUTIONS FOR OPTIONALITY (average per project) Business, On Demand: Impact Copyright 2018, General Electric. Better Results, Faster. 1,000 CROWD-POWERED PROGRAMS $6B AVERAGE PROJECT ACCELERATION 50% 90 EXPERTS IN ECOSYSTEM 21MM
  11. 11. GeniusLink Expert Operating SystemTM Business, On-Demand The Future of Work is Here.