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b o t a k i s :
The Cretan that knows everything!
Customer Care and Transactions Service
Crowdpolicy, 08.08.2016
What botakis is
● botakis is a technology platform aiming to serve the
customers of companies and organizations.
● It can ...
You already have it !
● 1 billion people worldwide use facebook messenger and
have the application installed on their mobi...
Αρχική σελίδα www.botakis.com
Συνομιλία και αίτημα για νέα - ειδήσεις Αίτημα για ξενοδοχεία στην Αθήνα
Αναζήτηση εστιατορίων στην Αθήνα Προβολή εστιατορίου στο χάρτη και οδηγίες πρόσβασης
Απάντηση σε συχνή ερώτηση Απαντήσεις σε ερωτήσεις γενικών γνώσεων
Ενημέρωση για πτήση, check-in πτήσης Παραγγελία φαγητού
Αριστερό μενού για γρήγορη πρόσβαση. Εδώ επιλογή
πρωινά νέα.
Αυτόματη αποστολή νέων κάθε πρωί. Αυτόματη
αποστολή περιεχομέ...
Ο καιρός στην Αθήνα Ο καιρός στη Θεσσαλονίκη
Functions
● It provides general information, such as telephone
number, address, location, map, working hours etc.
● It pro...
Contact Information
Address (map)
Telephone number
Working hours
Company Information
Frequently Asked Questions
Products /...
Indicative applications 1
● News portal: Information on news, automatic sending of
news according to the user's interests,...
Indicative applications 2
● Games of chance: Information on agencies, lottery draw
schedule, specific messages (e.g. for j...
Indicative applications 3
● Energy: Information on products and services, consumption
calculation, measurement, bill issua...
How it works
● If a user sends a message on the company page, botakis will
answer and assist them.
● From that moment, it ...
Try the
Public Beta version of botakis
http://m.me/thegreekbot
Facebook Messenger, persons → Code scanning
Created with lo...
b o t a k i s :  The Cretan that knows everything!
b o t a k i s :  The Cretan that knows everything!
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b o t a k i s : The Cretan that knows everything!

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Customer Care and Transactions Service

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b o t a k i s : The Cretan that knows everything!

  1. 1. b o t a k i s : The Cretan that knows everything! Customer Care and Transactions Service Crowdpolicy, 08.08.2016
  2. 2. What botakis is ● botakis is a technology platform aiming to serve the customers of companies and organizations. ● It can be complementary to the traditional service channels, such as phone, web site, email etc. ● A bot, which will provide customer service through facebook messenger, can be created for each company. ● It can provide information and enable transactions.
  3. 3. You already have it ! ● 1 billion people worldwide use facebook messenger and have the application installed on their mobile phones. ● 4.7 million users in Greece have an account. ● 81% of the users, i.e. 3.8 million, are connected every day. ● 3 million users are connected every day through mobile devices (smartphones, tablets). http://www.protothema.gr/technology/article/593745/sta-47-ekatommuria-oi -energoi-hristes-tou-facebook-apo-tin-ellada/ ● botakis provides information, serves customers and helps you with transactions directly through your mobile phone easily and simply. He is already on your phone and all you have to do is talk to him. ● You do not need to install it or use a software.
  4. 4. Αρχική σελίδα www.botakis.com
  5. 5. Συνομιλία και αίτημα για νέα - ειδήσεις Αίτημα για ξενοδοχεία στην Αθήνα
  6. 6. Αναζήτηση εστιατορίων στην Αθήνα Προβολή εστιατορίου στο χάρτη και οδηγίες πρόσβασης
  7. 7. Απάντηση σε συχνή ερώτηση Απαντήσεις σε ερωτήσεις γενικών γνώσεων
  8. 8. Ενημέρωση για πτήση, check-in πτήσης Παραγγελία φαγητού
  9. 9. Αριστερό μενού για γρήγορη πρόσβαση. Εδώ επιλογή πρωινά νέα. Αυτόματη αποστολή νέων κάθε πρωί. Αυτόματη αποστολή περιεχομένου κατόπιν αίτησης.
  10. 10. Ο καιρός στην Αθήνα Ο καιρός στη Θεσσαλονίκη
  11. 11. Functions ● It provides general information, such as telephone number, address, location, map, working hours etc. ● It provides specialized static information, frequently asked questions, itineraries, prices etc. ● It conducts asynchronous transactions, e.g. food order, appointment at a hairdresser's, booking a hotel room, calling a taxi, ordering goods. ● It conducts synchronous transactions, e.g. issuance and purchase of e-tickets. ● It automatically sends content upon user's request (e.g. offers of the day, morning news etc.).
  12. 12. Contact Information Address (map) Telephone number Working hours Company Information Frequently Asked Questions Products / Services Pricing Policy Price List Bank Accounts Itineraries Offers Asynchronous Transactions Appointments Booking a room Booking a table Calling a taxi Orders Synchronous – Automatic Transactions (interconnection of systems) Booking and purchasing tickets Flight check-in Automatic order from eshop botakis intelli Artificial intelligence environment providing information of general interest (weather, signs, time, strikes etc.) botakis hello It provides recurring information upon request (e.g. news every 3 hours) botakis push It forwards messages or offers (e.g. offer of the day, happy hours) botakis payment Payment gateway for mobile payments
  13. 13. Indicative applications 1 ● News portal: Information on news, automatic sending of news according to the user's interests, newsroom. ● Bank: Information on products, branches, ATMs, loyalty program points, frequently asked questions, transactions. ● Airline company: Information on itineraries, booking and purchasing tickets, flights, check-in / mobile boarding pass, loyalty program. ● Ferry company: Information on itineraries, booking and purchasing tickets, loyalty program, notification for arrivals / departures / delays. ● Hotel: Information on availability, rates, room reservations, room service, information about the area.
  14. 14. Indicative applications 2 ● Games of chance: Information on agencies, lottery draw schedule, specific messages (e.g. for jackpot), check lottery ticket numbers. ● Supermarket: Information on branches, opening hours, offers, loyalty system. ● Retail: Information on stores, opening hours, offers, orders, purchase of products. ● Stock exchange: Information on the market, share prices, buying – selling orders. ● Insurance company: Information on products, offers, insurance contract, frequently asked questions, immediate assistance. ● Telecommunications: Information on products, services, bill issuance and payment, balance.
  15. 15. Indicative applications 3 ● Energy: Information on products and services, consumption calculation, measurement, bill issuance and payment, balance, offers. ● Water supply: Information on services, consumption calculation, measurement, bill issuance and payment, balance, damage report. ● Transport – KTEL (bus service): Information on itineraries, stops, seat reservation, ticket purchase. ● Municipalities: Information, contact numbers, problem report, communications of local nature. ● Coffee – food delivery: Address information, products, price list, orders, offers.
  16. 16. How it works ● If a user sends a message on the company page, botakis will answer and assist them. ● From that moment, it will stay in the user's contacts and botakis will be able to assist them with anything they might ask. ● The promotion of the service is done through Facebook. ● At the same time, the company's page is promoted on Facebook.
  17. 17. Try the Public Beta version of botakis http://m.me/thegreekbot Facebook Messenger, persons → Code scanning Created with love by Crowdpolicy www.crowdpolicy.com - www.botakis.com

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