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Social Business Solution Vendors


Published on, The solutions for social business use are evolving rapidly and there are new offerings popping up all of the time and the more established social vendors are consolidating. I also expect that larger enterprise vendors will do their share of roll ups this year, as evidenced by’s recent acquisition of Radian6. For basic categories I’m using what is a loose interpretation of a social taxonomy that we (IDC) plan to publish later this summer.

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Social Business Solution Vendors

  1. 1. Home Blog Meet the Enterprise Irregulars Contact Search this site... Enterprise Irregulars FEATURED POSTS BUSINESS TECHNOLOGY / SOFTWARE TRENDS & CONCEPTS ENTERPRISE NEWSBrowse: Home / Social Business Solution VendorsSocial Business Solution VendorsBy Michael Fauscette on May 2, 2011 Tags Calendar Authors I keep a list of all of the social software vendors I talk to Comments and as I was updating it this morning I realized that it might prove useful to provide it here. Now it’s certainly apple Ariba BPM Business Business Process not ranked in any way, nor is it complete. I’m sure there Cloud Cloud Outsourcing (BPO) CIO issues are some companies that I’ve left off, and if you know of Computing collaboration conferences any please put them in the comments. The solutions for crm Current Affairs Enterprise 2.0 enterprise social business use are evolving rapidly and there are new applications enterprise apps enterprise offerings popping up all of the time and the more software erp Facebook gartner googleestablished social vendors are consolidating. I also expect that larger enterprise vendors Humor ibm innovation iPad iPhonewill do their share of roll ups this year, as evidenced by’s recent marketing microsoft netsuite Open sourceacquisition of Radian6. For basic categories I’m using what is a loose interpretation of a oracle procurement SaaSsocial taxonomy that we (IDC) plan to publish later this summer. I won’t provide the detail sap social business Socialfor each, but here’s a brief guide: CRM Social Media software as a service SoftwareInsider Spend Management strategy Social Software: Broad social enabling technologies including collaboration, social supply chain technology Twitter Web 2.0 networking, and other enterprise 2.0 software. Social CRM: Customer facing social solutions Community Management: Software than enables effective management of a customer community Support Channels: Software that provides a connection between traditional support software and public social channels like Facebook, Twitter, blogs, etc. Sales Intelligence: Software that facilitates the collection and analysis of social Enterprise Irregulars on Facebook data in the context of sales prospecting and sales execution Like Social Marketing Automation: Software that assist in the execution and optimization of social marketing campaigns across multiple social channels. 348 people like Enterprise Irregulars. Socialytics: Applications that collect and analyze social data to support decision making. Commerce: Software that enables the use of social concepts in some phase of Scott Bill Andrew Titus Noel commerce, both on and off line and including BtoB and BtoC. Innovation Management: Solutions that enable companies to more effectively manage the product development process to involve a broader set of stakeholders Imtyaz Mohamed Heidi Mark Andreas including customers and employees, often employing crowdsourcing / ideasourcing concepts. Alex Timothy Juergen Jeff Tienie Social Business Solutions Social Social CRM Socialytics David Carole Akanksha Jim Keith Software Facebook social plugin (including e2.0 and collaboration) Authors Archives   Community Support Sales Social   Anshu Sharma May 2011 Management Channels Intelligence Marketing Basab Pradhan April 2011 Automation Bob Warfield March 2011 Jive Software Lithium Oracle Hearsay Radian6 / Brian Sommer February 2011 Technologies Social Charlie Wood January 2011 Moxie Jive Software Attensity Crowd SAS Institute Chris Selland December 2010 Factory Craig Cmehil November 2010 IBM Lotus Get Oracle InsideView Mzinga SAP Business David Dobrin October 2010 Satisfaction Objects David Terrar September 2010 Denis Pombriant August 2010 Kick Apps Sword/Ciboodle RightNow LinkedIn Attensity Trampoline Dennis Moore July 2010 Systems Dion Hinchcliffe June 2010 Powered RightNow     Awareness Attensity Eddie Herrmann May 2010 INgage Communispace       Lithium Esteban Kolsky April 2010 Networks Evangelos March 2010 Mzinga Telligent       INGage Simoudis February 2010 Networks James Governor January 2010 SocialText LiveWorld         Jason Busch December 2009
  2. 2. BlueKiwi Joomla         Jason Corsello November 2009 Socialcast INGage         Jason Wood October 2009 Networks Jeff Nolan September 2009 Yammer Mzinga         Jevon MacDonald August 2009 Rypple SocialText         John Taschek CrowdCast LiveWorld         Jon Reed Newsgator IBM Lotus         Josh Greenbaum Meta Connections Maggie Fox           Merv Adrian Log in CoHuman           Michael Coté Entries RSS Michael Fauscette Comments RSS Mainsoft           Michael Krigsman Central           Naomi Bloom Desktop Nenshad Huddle           Bardoliwalla Niel Robertson Sococo           Paul Greenberg Vidyo           Phil Fersht Cisco           Phil Wainewright Meetzi           R "Ray" Wang Itensil           Ross Mayfield Clearvale /           Sadagopan Broadvision Sandy Kemsley Novell Vibe           Sig Rinde Steve Mann             Susan Scrupski Thomas OtterSo there’s my list, who did I miss? Tom Foydel Tom Raftery  Vinnie Mirchandani Zoli Erdos(Cross-posted @ Michael Fauscette)Posted in Featured Posts, Technology / Software | Tagged Social CRM, social marketing, social software| 4 Responses Michael Fauscette Enterprise software analyst, blogger, author, speaker and executive at IDC focused on emerging trends in the enterprise, which currently includes social, mobile, cloud and the networked business. Formerly a software executive at a wide range of software vendors including Autodesk, PeopleSoft and MRO, Inc and three silicon valley software startups, I moved to the analyst side in 2006. The group I lead at IDC covers CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances. Frequently quoted by the press on topics related to enterprise software, social business, enterprise mobility, cloud computing and other emerging enterprise trends. My IDC Profile.4 responses to “Social Business Solution Vendors” Guilherme May 3, 2011 at 6:21 am | Permalink | Reply Good list, Michael! Thanks for sharing. Stephen Rahal May 6, 2011 at 8:07 am | Permalink | Reply Hi Michael – don’t forget IGLOO Software, a community platform for building social intranets and social extranets. Under the above classification scheme, we fit under social software/enterprise collaboration & community management solutions for customer communities. Ben Farrell May 9, 2011 at 11:13 am | Permalink | Reply Hi, Michael – great idea to publish this list. “Social” is still a confusing term to many in the enterprise space. I hope you’ll take a look at Appian ( and