7. Our Cornerstones
…. the way we treat our customers
…. the way we treat our employees
…. the way we do business
The Flex Service Experience
8. 2014 Rewards and Recognition
Hats Off To YOU!
Program Components:
• Ovation Award – Top Performers
• Best AT Flextronics – Awarded to any RTS Employee for going above and beyond!
• DSC Champions – Fill the Fridge
• Regional DSC Manager of the Month – Peer to Peer Nominations within Market or Beyond
• Market Manager Ovation Award – Top Performing Market Managers
• hATS OFF TO you! Peer to Peer Recognition
• Hats Off To YOU! – Weekly Emails from National Director
Program Benefits:
• In the spirit of One Plan, One Flex, One Team we will have one comprehensive and consistent
program for ALL RTS Employees to Participate in and supersedes all other programs.
• Support of organization’s mission
• A positive environment
• A culture of recognition
• High performance motivation
• Reinforcement of desired behaviors
• Increase employee morale
• Increased retention
• Loyalty encouragement
Effective April 1, 2013
9. Recognition and Reward Comparison
Awards 2012 Awards FY 2014 What
Daily Goodness Hats off to YOU! Continue: Change from Daily to Weekly emails from Mary linking to
yearly theme - hats off to YOU!
Caught You hATS OFF TO yOU! Continue: Change from Caught You Hands to Top Hats.
Employee of the Month
Service Recognition Pin Anniversary Board on ConneXion Portal Continue: Change from once a year pins to monthly posting on
ConneXion Portal
DSC Champions DSC Champions (Fill the Fridge) Continue: Change qtly regional award, continue with 1 award per
market per month.
Perfect Attendance Award
Ovation Award Ovation Award Continue: Change RD/Leadership attendance. $300 in your
paycheck, up to $50 per head event to celebrate with your Market
Manager.
Market Manager Ovation Market Manager Ovation Award Continue: $500 in your paycheck , Lead a Market Manager Meeting.
Audit Award Audit Board on ConneXion Portal Continue: Change from trophies to posting Audit Accomplishments
on ConneXion Board
DSC Manager of the Month Regional DSC Manager of the Month Continue: Increased number of awards per month from 1 National
to 1 per Region, attend Market Manager Meeting.
Best AT Flextronics Add: Nominate a RTS Employee for demonstrating Flextronics
Values, The Flex Service Experience, Going Above and Beyond …
Welcome Aboard on ConneXion Portal Add: Post New Hires to Welcome Aboard ConneXon Portal
Birthday Board on ConneXion Portal Add: Monthly Birthdays Posted on ConneXion Portal
10. FY 2014 At-A-Glance
Award Frequency Recipients What
Ovation Award
Quarterly DSC Employees Celebrate Customer
Satisfaction Success
DSC Champion Monthly DSC Employees Fill the Fridge
Best at Flextronics
Monthly 2 RTS Employees
1 Designated for Support
1 Designated All other
Nominate any RTS
Employee for going above
and beyond!
Regional DSC Manager of the Month
Monthly DSC Managers 1 Regional DSC Manager
is recognized!
Market Manager Ovation
Quarterly Market Manager Celebrate your Market
Managers Customer
Satisfaction Success!
hATS OFF TO YOU!
Daily DSC Employees Peer to Peer – fill-out top
hats and post in the DSC!
Hats off to YOU! Weekly DSC Employees Emails from Mary!
11. Ovation Award
Criteria: Average Quarterly Performance Results for the following 2 Metrics:
• When: Fiscal Quarters: March/June/Sept/Dec
• What: $300 in your paycheck* and up to $50 per head event with Market Manager
on their next visit.
• Team picture on Flextronics RTS ConneXion Portal
NRS 80% and Above
WTR 55% and Above
*Employee is responsible for all applicable taxes
12. Market Manager Ovation Award
Criteria: Average Quarterly Performance Results for the following 2 Metrics:
• When: Fiscal Quarters: June/Sept/Dec/March
• What: $500 in your paycheck *
• Lead a Market Manager Meeting
• Picture on Flextronics RTS ConneXion Portal
NRS 75% and Above
WTR 55% and Above
*Employee is responsible for all applicable taxes
13. Best AT Flextronics
Criteria: Demonstrating Flextronics Values and going above and beyond for external customers,
internal customers, supporting the organization to success.
What: Pewter section of the gift catalog below that holds a prize value of $200.00.
When: Monthly
How Many: 2
1. One Award is designated to our Support Organizations to include:
• Recruiting, Training, Operations, Finance and Human Resources
2. One Award is designated for all other employees
Process: Submit your nomination on-line (ConneXion Portal) by the last day of the calendar
month. Management. Review and Selection Process will take place every second Tuesday
after month-end nominations
14. DSC Champion – Fill the Fridge
Criteria: Market Manager choice of top location performance or
demonstrated performance movement in market.
What:
Award up to $50
“Fill the Fridge”
Face to face visit with MM
Team picture on Flextronics RTS ConneXion Portal
When: Monthly Award – Market Manager choice of top location
performance or demonstrated performance movement in market.
15. DSC Manager of the Month Award
Each month DSC Managers will nominate other DSC Managers
Reason’s for Nomination
• Being a Role-Model to others
• Living the Flextronics Values
• Putting The Flex Service Experience Behaviors into action
• Customer Feedback
• Client Feedback
• Flextronics Leadership Feedback
• DSC Performance
One DSC Manager per REGION per month will be rewarded:
1. $100 in your paycheck*
2. A Certificate signed by Regional Director
3. Picture on ConneXion Portal
4. Invited to attend a Market Manager Meeting
*Employee is responsible for all applicable taxes
16. hats off to YOU!
Peer to Peer Recognition
• Recognize each other for all the good things that happen at the DSC’s on a
daily basis.
• Be on the lookout to recognize people doing the right things for our
customers, each other and putting The Flextronics Service Experience into
action!
• Fill out a hat for those great behaviors, customer accolades, verbatims,
promoter points, etc…
• Post your hats on The Flextronics Service Experience Board
hATS off TO you!
17. Hats Off To YOU!
What: E-mails from Mary Campbell
Recognition for:
• Customer Feedback
• Employee Feedback
• Audit Scores
When: Weekly
Got Feedback?
Please send feedback to
attfeedback@flextronics.com
18. Exciting News
• In the spirit of One Plan, One Flex, One Team we will have one
comprehensive and consistent program for ALL RTS Employees to Participate
in and supersedes all other programs.
• Corporate Communications designed logo’s for Ovation and Best at
Flextronics Awards
• Flextronics Corporate is designing and developing a Corporate R & R program
that RTS will participate in once it go-lives ETA 2014 Q2. More details on
this to come……
Editor's Notes
Any ?’s Thank you for everything you do, everyday! We, our customers and AT&T appreciate it! Lets continue to make great things happen in 2013!
