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UX of the Italian consulate

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Brief presentation of how the UX of going to the Italian Consulate in London could be improved. The lightning talk was given at an event in London organised by Ladies that UX in march 2018.

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UX of the Italian consulate

  1. 1. UX OF THE ITALIAN CONSULATE Cristina Viganò Senior UX Designer at Cyber-Duck @CrVigano
  2. 2. My personal experience
  3. 3. LET’S GO!
  4. 4. 1. Getting there
  5. 5. 2. Queue!
  6. 6. 2. Queue! Why did you not tell me?
  7. 7. 40 minutes later…
  8. 8. 3. Finally inside!
  9. 9. F241 Enjoy your stay at the Italian Consulate
  10. 10. CHECK THIS MONITOR TO SEE WHEN YOUR NUMBER IS CALLED F241 Desk 3 H54 Desk 2 F227 Desk 3 H53 Desk 1
  11. 11. 4.The monitor
  12. 12. 5. Desk 3
  13. 13. 6. Go back! Why don’t they fix the monitor???
  14. 14. F208 F241 Desk 3 H54 Desk 2 F227 Desk 3 H53 Desk 1 Go to desk 3
  15. 15. 7.Wait
  16. 16. 8.Wait
  17. 17. 9.Wait
  18. 18. 10. In!
  19. 19. “Do you want to come back for the pick up?”
  20. 20. 11.The stamp
  21. 21. 1.Tell me that I will have to wait! 2. Redesign or remove the monitor 3. Add directions 4.Tell me that I will need a stamp
  22. 22. THANKYOU! Cristina Viganò Senior UX Designer at Cyber-Duck @CrVigano

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